440 Parkway, Gatlinburg, TN 37738, United States of America
#237 of 539 hotels in Gatlinburg
Guests' ChoiceBased on 3548 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
8.9
Facilities
7.6
Staff
8.0
Value for money
7.9
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Sheena
United States of AmericaBeds were not comfy but room was clean and easy to kick back and relax.
Very clean facility. Staff was very friendly. We have stayed here a couple of times before and they have remodeled and started back the hot breakfast. I was very pleased with our stay this time.
Stayed in April 2024
Reviewed: April 24, 2024
Gail
United States of AmericaWe were on an extended trip and needed to do laundry. Only one washer worked, but none of the dryers worked. The worst situation was I was trapped in the elevator for a few minutes when the door failed to open. After repeated attempts it finally opened. I didn't use the elevator again.
The room was a good size and very clean. It was fairly quiet seeing that the rooms were outside rooms. The staff were polite and helpful. The location was great. Easy walking to attractions and restaurants.
Stayed in April 2024
Reviewed: April 22, 2024
Knapper
United States of AmericaCheck out time is to early.
The location was so nice. Could walk to everything.
Stayed in April 2024
Reviewed: April 22, 2024
Suzann
United States of AmericaBed was super comfortable. The breakfast was the usual hotel buffet fare.
Stayed in April 2024
Reviewed: April 21, 2024
Kayla
United States of AmericaThe pool was not open and that is one of the main reasons I got this hotel for the pool but it was not open and it was on the website that it was out of order at this time.
The beds were very comfortable clean rooms
Stayed in April 2024
Reviewed: April 21, 2024
Pamela
United States of AmericaI like that they are updating and continually fixing up the Hotel.
Stayed in April 2024
Reviewed: April 13, 2024
Jack
United States of AmericaThe hot tub took a long time to fill up
Stayed in March 2024
Reviewed: April 11, 2024
Robert
United States of AmericaLots of parking
Good location
Stayed in April 2024
Reviewed: April 11, 2024
Tondra
United States of AmericaParking a little tight for bigger vehicles
Great location
Stayed in April 2024
Reviewed: April 8, 2024
Hannah
United States of AmericaI was impressed with the room quality. It was very nice, especially for the price. Very clean. The location is great, walking distance of many stores and restaurants. I would stay here again!
Stayed in April 2024
Reviewed: April 8, 2024
Bobbie
United States of AmericaBed was very uncomfortable, didn't have enough towels or wash cloths for a 2 day stay. People smoking weed was smelling up our room. Made me and my husband sick.
Location,big TV
Stayed in April 2024
Reviewed: April 2, 2024
Tiffney
United States of AmericaDidn't have breakfast do to remodel or something,but it was no big deal.
We like the location. It is walking distance for what we like to do in that area.
Stayed in March 2024
Reviewed: April 2, 2024
James
United States of AmericaI can't really say anything. It seemed like a nice place.
A clean room with free parking
Stayed in March 2024
Reviewed: April 1, 2024
Kimberly
United States of AmericaUnfortunately, there was no breakfast due to construction. However, I’m sure that this is only a short term issue.
I like that checking in and out is a very smooth process. It’s also nice that this hotel is on the edge of town so you get to skip a majority of the traffic (you just have to walk a little further for the stores and things). The hotel has ramps instead of stairs to each level which is lovely! The rooms are nice and clean and the hot water seems to last forever in the shower. I love the touch screen mirror for getting ready and the pillows are SUPER soft.
Stayed in March 2024
Reviewed: April 1, 2024
Tonya
United States of AmericaNot enough parking. We barely found a spot and the hotel wasn't completely booked.
Walking distance to many places.
Stayed in March 2024
Reviewed: March 31, 2024
Ashley
United States of AmericaWe had people smoking right outside our door which is no one’s fault, it just smelled up our entire room.
Close to town, comfortable beds, quiet for the most part, brought us plenty of clean towels.
Stayed in March 2024
Reviewed: March 31, 2024
Cristiane
United States of AmericaThe breakfast saloon was closed for maintenance
Location and bedroom were perfect!
Stayed in March 2024
Reviewed: March 30, 2024
Robert
United States of AmericaTrying to get in our room when we told them we are good. Wife was sick but housekeeper guy kept trying to get in. Making her more sick and upset.
The clean rooms, space, refrigerator, microwave, shower. The close the Gatlinburg center shops
Stayed in March 2024
Reviewed: March 29, 2024
Bhushan
United States of AmericaWas Under renovation. No breakfast and elevator. Room service alternate day. Did not make beds. Just picked up trash. Had to fight for getting beds done, refill coffee, soaps, shampoo and other bathroom supplies.
Location is excellent.
Stayed in March 2024
Reviewed: March 29, 2024
Maria
United States of AmericaHad to track down someone to clean the room during our stay and had to ask for clean towels every day
Room was clean and comfortable.
Stayed in March 2024
Reviewed: March 28, 2024
Paul
United States of AmericaElevator not working. Parking
Location ramp to upper levels
Stayed in March 2024
Reviewed: March 28, 2024
Tiffiney
United States of AmericaHard mattress and water pressure and wasn't always hot
Close to downtown with parking. Very clean- 2 sinks was nice. Bedding was super clean.
Stayed in March 2024
Reviewed: March 25, 2024
Kelly
United States of AmericaFan didn't work on the bathroom
Location, awesome room for the price
Stayed in March 2024
Reviewed: March 23, 2024
Ceaira
United States of AmericaRoom was not cleaned by staff when I arrived, and Our door was wide open every time we would leave & came back to the room .
Stayed in February 2024
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