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Reporting content on Booking.com

At Booking.com, we work hard to maintain a platform filled with authentic travel experiences, appropriate for a global audience.

Little girl helping her father while hiking in the jungle of Iriomote Island, the Yaeyama Islands, Okinawa, Japan.

If you ever come across illegal content on our platform, please let us know.

Reporting form

Your feedback is crucial to ensuring a secure environment for everyone.
To report any content you think might be illegal, follow the link to our reporting form.

This form is for reporting content or listings that may violate Booking.com policies or applicable laws. This includes misleading or fraudulent listings, ownership disputes, or listings that don't comply with local regulations. In this form, you can also report content-related issues, such as harmful or inappropriate content, harassment, discrimination, explicit material, privacy violations, or misleading content.

Listings

  • Misleading or fraudulent listings

  • Property ownership disputes

  • Listings that don't comply with local laws or regulations

  • Unauthorized subletting

Content

Reports related to text, reviews, images, or other user-generated material:

  • Fake reviews

  • Hate speech, harassment, or threats

  • Pornographic or sexually explicit content

  • Sharing personal data without consent

  • Spam or deceptive practices

This form isn't meant for reservation-related issues. If your concern is about a booking, Customer Support is the right place to go.

Customer service

For example, contact Customer Support for:

  • Cancellations or changes

  • Refund requests

  • Issues during your stay

  • Payment problems

  • Questions about an existing booking

To help us review your report quickly, include all relevant details. The more complete your submission, the easier it is for us to investigate.

Make sure to provide:

  • The full URL of the content or listing (no shortened links)

  • Screenshots showing the issue

  • The exact name of the listing

  • Any additional supporting evidence (if available)

After you submit your report, you’ll receive an email confirming we received it. Our team will review the information and investigate where needed. Once the review is complete, we’ll email you with the outcome and any next steps or appeal options.

If important details are missing, we may contact you for more information. In some cases, incomplete reports may not be processed.