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Intellectual property

Copyright

Booking.com respects the intellectual property rights of others and expects all users to do the same. You can only upload content (photos, videos, or other materials) to our platform if:

  • You own the rights to the content, or

  • You’ve obtained permission or a valid license from the copyright owner.

Uploading content without the necessary rights or permissions may result in content removal and/or account restrictions as outlined in our Content Moderation Policy.

Copyright infringement complaints

If you believe content on Booking.com infringes your copyright, you can submit a copyright infringement notice. Your notice should include:

  • Identification of the copyrighted work.

  • Identification of the content you claim infringes your copyright (including Booking.com property ID or URL).

  • Your contact information (name, email, phone number).

  • A statement of good faith confirming you believe the content is unauthorized.

  • Acknowledgment that submitting false information may have legal consequences.

Upon receiving a valid complaint, Booking.com may remove the infringing content and notify the user who uploaded it. Users are typically given three (3) days to respond or provide proof of ownership.

Copyright counter notice

If your content is removed due to a copyright complaint and you believe this was in error or that you have the necessary rights, you can submit a counter notice. It must include:

  • Identification of the removed content (including property name and Booking.com property ID).

  • Proof of copyright ownership or valid licensing/permission.

  • Statement of good faith that the removal was mistaken or that you have a valid legal right to use the content.

  • Acknowledgment that submitting false information may have legal consequences.

  • Your contact details (name, role, email, phone number).

Counter Notices must be submitted within six (6) months of receiving the infringement notice. If valid, removed content may be reinstated.

Trademarks

Booking.com trademarks, logos, and brand assets are the property of Booking.com and its affiliates. You may not use our trademarks or branding in a manner that is unauthorized, misleading, or infringes on our rights.

Trademark misuse complaints

Booking.com doesn’t own or control the names or trademarks used by accommodation providers. Any disputes over such use are the responsibility of the provider, who may have legal defenses under local law. We recommend resolving the matter directly with the provider, with a local court as the appropriate forum if needed. If you can't resolve these matters directly with the accommodation provider, you can submit a trademark infringement notice. Booking.com will review your complaint and, where a valid claim is identified, forward the notice to the relevant partner to facilitate a resolution.

Booking.com trademark misuse complaints

If you believe a Booking.com trademark is being used improperly, you can submit a complaint. Include:

  • Description of the alleged misuse.

  • Location or URL where the misuse occurs.

  • Your contact information.

Booking.com will review your complaint and take appropriate action, which may include removal of infringing content or other enforcement measures.