Beautiful place and excellent service

Stayed in June 2024

From the moment you step into the hotel, the staff put you at ease. Elia and Elina were absolutely wonderful hosts - welcoming, accommodating and went above and beyond. Elia looked after us in the hotel and gave great tips on restaurants. Elina served an amazing breakfast and was so accommodating to whatever we felt like. The owner of the hotel would do well to make sure both are paid well. The room was clean and classy and the location was great. Best hotel of our stay in Crete.

Stayed in May 2024

Nothing..can’t wait to go back…

Perfect location…fantastic room with sea view balcony…loved the sauna in the shower… Very tranquil and quiet despite being on a busy street with many bars… Excellent made-to-order breakfast by the staff… Btw, nice, private parking lot, tucked behind the hotel made it super easy for our rental car… Elia, the dayside manager, went out of her way to suggest restaurants and make reservations for us, as well as provide a ton of info about Chania and the old town…

Stayed in May 2024

Everything about our stay here from start to finish was fantastic. It was my husbands birthday and we were surprised with wine and cake in our room on arrival. The staff couldn’t have been any nicer and looked after us. We were leaving early on the morning to fly and they made us up a breakfast box. Elia on reception is amazing, so kind and friendly and gave us so many recommendations of restaurants and bars. You couldn’t get a better location to walk to everything and the views and sunsets from the room were amazing. We are already planning a return visit as soon as we can :-)

Stayed in April 2024

Simple breakfast at cafe next door, could be better for 5-star place. No 24-hour front desk, but it’s ok.

Great location right at the port. Spacious and comfortable room. Private parking on site is convenient. Friendly staff.

Stayed in April 2024

Obviously, there is nothing I didn’t like about this property 🤍

What an impressive property, beautiful room located on the water with a view to die for, from the quality of the bed, the linen, the pillows, and the eye for detail, I was very impressed !! But I have to give a huge thank you to the young woman that looks after the property Elia , she went out of her way to make my experience fantastic. Her recommendations of where to eat and where to visit on the island ( which she nailed) were excellent, thank you young lady for making me feel like part of the family and also to the staff at the bar and the young woman that served me breakfast every morning. What an impressive group. Thanks Donna 🦘

Stayed in March 2024

Nothing, this was perfect.

The manager, Elena was so helpful. She had great food recommendations and packed me to-go breakfasts when I had to leave early for activities. I had such a wonderful time and cannot say enough. The room was impeccable, the shower impressive, and the location was perfect. I walked all around the shops and had dinner right next to the hotel with a view of the marina. There was even a local concert 2 streets over from the hotel where people gathered to enjoy the music!

Stayed in November 2023

A balcony would have been good, but we knew there wasn't one on booking and didn't mind - it is just the style of the building.

Beautiful room in an absolutely excellent location, right on the harbour in the old venetian port. View from the room was amazing - this was the reason we booked this hotel and it did not disappoint. the room and the bed were extremely comfortable. We had a very comfortable and restful nights sleep. Although in a busy location, we were not disturbed by noise. The lighting in the room was very impressive, no detail had been overlooked, and the bathroom was very stylish. Staff were extremely pleasant and helpful, and breakfast was fresh and plentiful. All in all, a very nice start to our holiday, would definitely recommend.

Stayed in September 2023

A beautiful hotel in the best location in Chania.

Stayed in October 2023

Absolutely nothing!

These suites were absolutely amazing. The decor was so modern and beautiful. Prime location for the town. Walking distance to all the restaurants and bars. Elia our host was so helpful and friendly. She suggested so many amazing places to eat and visit. Would definitely come back here. Loved it!!

Stayed in September 2023

no complaints everything was perfect.

I have dietary requirements and Elia was very helpful organising the breakfast for me. She was also helpful organising taxis and recommendations to restaurants. The Riviera Suites is in a great location with excellent views and easy walking distance into the town or the beach.

Stayed in September 2023

Nothing it was truly amazing

1st class experience. The property was very high end and the staff were outstanding.

Stayed in September 2023

Such wonderful, helpful staff. Breakfast was very good served by the ever smiling Stefania.

Stayed in September 2023

The building has not elevator.

Miss Elia was very nice and helpful all the time. Breakfast average

Stayed in September 2023

We didn’t have a balcony

Excellent location Amazing view of Harbour Lovely breakfast

Stayed in August 2023

Nothing.

Loved the area. Gorgeous views to match the best room I've ever stayed in. Very spacious, with great facilities. Close to everything within Chania! The breakfast was mint but the highlight for me was the bathroom. Oh I could go on and on about it. Highly recommend.

Stayed in August 2023

Great location! Great staff! Loved the room, very modern.

Stayed in August 2023

Nothing- this really was an exceptional stay.

The excellent location and beautiful room combined with staff who could not do enough to assist really made this trip very special. Elia in particular could not do enough to help. She gave great recommendations for local restaurants and even booked them for us! She was so thoughtful and really wanted to make our trip totally idyllic. The location is ideal for exploring Chania (and further afield), and our room (101) had a gorgeous view from the balcony of the harbour so it felt like one could enjoy the Old Port from the comfort of the room! The room was spotless and the air con was up to the task of a Cretan August. Really could not recommend this hotel enough!

Stayed in August 2023

Nothing

It was exactly as described

Stayed in July 2023

Excellent service - Elia was responsive and helped with all our requests, even helping to get a quote to ship the stuff i left behind. Property was by the waterside, which was amazing to wake up to, breakfast comes ala carte buffet mode, served fresh upon request. At the doorstep are multitudes of bars and restaurants. Room aesthetic is lovely, bed and pillows comfy. Aircon works extremely well, which is increasingly pertinent in heatwaves. A tad far from the main bus station (15-20min walk), but no issue if u take a taxi.

Stayed in July 2023

NA

Everything was superb. Hostess was amazing & most helpful.

Stayed in July 2023

The air con was not particularly effective but there was also a ceiling fan .

Breakfast great . staff friendly and very helpful . Parking a bonus . Location fab .

Stayed in June 2023

nothing

Staff was excellent; Elia greeting us was very friendly and welcoming and room had bottle of wine waiting; Stefi for breakfast was very friendly and made wonderful breakfast; the location and view was stunning !!

Stayed in June 2023

The location, the view of the harbour, the room was spacious and clean. Elya was very kind and helpful and upgraded our room.

Stayed in June 2023