Location was fantastic

Stayed in May 2024

The water did not work and was cut off on the last day when I was checking out so I could not take a shower.

I loved the location and private balcony. I love that there were lots of shelving to place my things.

Stayed in May 2024

Nothing everything was nice 😊

One of the best things about my stay was the location very central to everything you need bars, restaurants, supermarkets, shops.

Stayed in May 2024

The room was a little humid.

There was a small courtyard with tables and chairs right outside our room. We had 4 in our group. The room had 2 single beds and a queen sized bed. There was a mini fridge.

Stayed in March 2024

Very clean and cute rooms. There was enough space in the room, and even with our lugagge open on the floor there was still place to move around nicely. The place was really nice and wonderfully hidden in the little streets, but still just a few minutes walk from the Venetian Port.

Stayed in September 2023

all good

all good

Stayed in September 2023

Nothing, it was very good.

Locations is just perfect and the internal courtyard is so lovely. Bed very comfortable and the bathroom was very cool.

Stayed in October 2023

The location directions were terrible. The hotel is located down a pedestrian alley, not a street. The only sign on the street was hidden under vines on the front of one of the restaurants and was barely visible unless you were 2 meters away from it. We only found it by pure dumb luck after randomly walking in the area for around 30 minutes. They wouldn’t answer at the front desk, so we had no one to assist us, but there was someone there when we finally arrived. There is NOT parking. They said there is street parking, but there is street parking available in the sense that street parking exists on planet earth. This is in a very crowded area and you will not be able to find a spot. When we finally got talked to someone at their booking.com phone number they directed us to a municipal parking garage that was closed when we went to get our car. Fortunately a kind stranger let us out of the garage when they saw we were trapped. Again, it was pure dumb luck that they happened to be there, otherwise we would have been trapped for another day.

Great room in the heard of Chania. Lots of restaurants nearby and around 10-15 minute walk to the everything else.

Stayed in September 2023

The staff were not there much. They did wait for me to arrive however which I appreciated. The toilet seat was broken and I really would have appreciated a little bit of milk for a cup of tea.

Great location , lovely staff ( especially the woman who cleaned)

Stayed in September 2023

The shower in one of our rooms was not working properly.

The staff was extremely friendly, always willing to help and provide recommendations to enjoy our stay. The location is excellent -right next to all cool restaurants, a few blocks from the Venetian port, walking distance to commercial street. The property itself is nice and kept very clean.

Stayed in September 2023

There was a slight problem with the water in the shower, as it was difficult to regulate temperature. Other than that all was good

The location was extremely central and the hotel was very clean. Lots of stairs which we were advised about. Sweet set-up

Stayed in September 2023

The shower leaked water. The towels were not replaced

I liked the unique brand created. The location of the hotel.

Stayed in September 2023

The room was a bit small and had big furniture that made it seem a bit cramped. It was also a bit dark. We didn't see the nice patio from booking photos. Our room faced a small (and uglier) patio and the reception area was very dated. There is no one at the reception at night (or at certain times of the day).

The location is very good although the hotel is not in a very pretty street. There's paid parking nearby. The staff was nice and helpful.

Stayed in September 2023

Broken shower head

Location!!!

Stayed in September 2023

The only thing I would say could be better was for there to be staff in the reception more regularly. They were contactable by phone but it would have been good to be able to pop in and ask queries from time to time.

We had a great stay at Bozzali! The location is incredible and the staff were super helpful and quick at sorting any issues or queries we had.

Stayed in September 2023

the lighting was awfull. one of the windows broke when we tried to close it. but the staff tried to help.

the room was clean. bathroom was big and felt very comfortable. there was a big closet and a mini fridge that was nice. when there were issues - the staff listened and did their best to fix thongs as quick as possible.

Stayed in July 2023

For 4 star hotel few things did not work which I would have expected to be perfect. 1. the shower head fixing was broken off the wall so you could only hold the shower with you hand . 2. the toilet seat was not fixed properly and sliding off to one site 3. The room had a safe, however that was not fixed to the wall at all and you could have the easily carried it with you. 4. There was a complementary small bottle of Raki in the room (as you get after each meal in Crete when asking for the bill.) Nice gesture but this one was half empty which made you feel some one else had drunk from it already (? the cleaner maybe) 5. There ist no luggage room in case you wanted to leave yor stuff for a few hours when you leave. You can leave it though any where in the lobby but this is not very secure as all guests pass the lobby when coming in and out. Guests get a key for the front door that opens to the lobby. You are supposed to close the door behind you but can you always rely on this? There is no staff in the lobby area only when you call them on you mobile phone... Anyway we left our luggage from 10.30am until 10pm and it was fine. But a lock up cupboard would have felt better. Despite all these small things I would like to recommend this hotel.

Location of this charming small hotel is excellent, right in the old town in quiet alleyway. To get there with a heavy suit case was bit awkward as you have to get up some stairs from the road but it was a typical very small Chanian passage so very beautiful. The room was very nice and comfortable. Air condition worked well. There was a hair dryer and and iron. Double glazed windows meant you did not hear the bar on the corner. Staff were friendly and helpful, but not really present. You had to phone them to check in or when you needed any thing..(the reception/lobby area was never manned as far as I know..) But you had to wait only a minute or so for them to turn up, I assume the have a room very close where they are based. We could leave our luggage there on our departure day until 10 pm on the day we left (our flight was after midnight) so this was good.

Stayed in August 2023

No elevator

Stayed in July 2023

Very good location, clean

Stayed in August 2023

Great location Lovely staff and always came in to clean out room very kind

Stayed in June 2023

The only negative thing I got to say is that it's not sound proof at all I could hear people talking in their room and every little sound someone made.

The location was amazing and right into the Centre. It was really clean and the staff were lovely and helpful.

Stayed in July 2023

Our bathroom was very uncomfortable , especially the shower. The toilet sit broken . I’d remove the “deluxe” hotel title because of the shower and also because some of the reception staff . we were in 2 separate buildings, you had to pass the reception which was almost always closed to get to one room and also enter the second building with a key … was very annoying asking for the other room to open up the door each time (they could have gave us 2 keys for each room at least so you can freely enter your room and enter the building), (we didn’t realize from the beginning and should’ve asked for extra keys before …. ) Not so generous with extra towels and toilet paper .. .. But overall the rooms are very nice ! And they granted us a late check out for one of the rooms for another hour and a half since they didn’t have reservation that night so was nice !

Great location!! very nice house adapted to a nice hotel.

Stayed in July 2023

sofa for kids was not comfortable for sleeping, very small balcony- only two can seat, can not eat even breacfast at home

location is perfect , welcome drink typical for south crete (water and crete vitamines-schnapps)

Stayed in July 2023

Reception was open when we arrived but closed when we went out in the early evening nor open when we departed the following morning. Not a problem for us but it may have been useful to provide, or for guests to ask for, an out of hours reception telephone contact should it become necessary. In fairness, there was a "Thank you for staying" card in the room, which contained general contact information but it wasn't obvious that referred to out of hours issues.

Old buildings delightfully converted, in the old venetian narrow streets. Our room was spacious, quiet and light. Large, very comfortable bed, plus seating. Small balcony/terrace outside with table and chairs. Well situated with just a short walk to the old town and also, in the opposite direction, only a few minutes walk to the city centre. Loads of tavernas nearby.

Stayed in July 2023