The hotel service. They missed the room water every day and we had to ask every time. The lift to the room was not working a few times. The buffet food wasn't great for the price.

We like the room, the view, the number of pools, and the private beach. The bath in the room was great.

Stayed in October 2023

No privacy in the room. Our child had to sleep in the same room on the couch where we had expected to have a divider or a seperate room to have some privacy, as it was shown on the pictures. Sleeping on the couch means you cannot use the lounge area anymore at all. Also, the bathroom doesn't have much of privacy as it is closed by a glass door. The hot tub on the balcony was leaking the entire week and left a lot of water on the deck which made it very slippery. This was never fixed. Not really the five star experience we were expecting

The staff were super friendly and helpful. Also, the food was good and sometimes great

Stayed in September 2023

Not many options to take diner or lunch. The hotel was full so we couldn't make an appointment to the a la cart restaurants.

Nice location, great view from the room, the beach is small but lovely.

Stayed in September 2023

The property has an amazing beach.

Stayed in September 2023

Cocktails are very bad.

Sea view room and beach

Stayed in September 2023

When we arrived late at night we were given a awful room situated at the furthest point of the hotel which didn’t feel safe. There was lots of rubbish left outside this room & the room was very old & dated We were on a half board rate. Breakfast & evening meal included. But u couldn’t order food @ the pool or in any other restaurant during the day unless u had a reservation, but all of the restaurants were fully booked for at least 3-4 days ahead Getting food @ lunch time proved quite difficult

Rooms were convenient we had a family room Good pools ,beach location & good clean beach

Stayed in August 2023

Staff were not so accommodating for a resort of that standard.

pools were more than enough

Stayed in August 2023

Needs a little fixing up, floors in room where laid over with wood that moved around, and early check in after a long trip from states was hard to get, fell asleep in lobby

Staff was very good. Would come right away with any problems

Stayed in August 2023

The hotel was kind of old which need some renovation in some area. The beach was not as expected. I believe so the money we spent, there should be something some entertainment

Our villa was completely private with a private pool which was very relaxing

Stayed in August 2023

They don't have enough staff. It's a bit disturbing. You can see these people work way to long and there is not enough of them. When you have one exhausted ukrainian girl to bus 30 tables it's absurd. Room service it's the same. 1h wait, order came messed up, but just looking at the state of the staff I didn't even say anything. Hire more staff and pay them and service will be good.

Superb level of comfort, decent food, great pools and views. Top notch.

Stayed in June 2023

The food is not bad, but not great either. Many dishes, but none of them to mention especially.

The location is amazing. Special mention for bar&restaurant manager Yorgios, but all staff was amazing. Nice beach, nice pools, everything clean The room was huge and well equiped, very nice

Stayed in June 2023

Despite on it being a beautiful place to stay it has some downside. Some of the grounds of the hotel is a bit run down and not clean, for example the toilet by the pool, it is a not 5 star hotel quality and although it is a hot country, alot of bacteria and smell grows quickly, it smells of urine and feels dirty all the time, it needs upgrading deginetly. The bar can get busy with people buying drinks and the queues long. The main pool gets busy with parents with kids and it gets really loud and rowdy, just keep in mind that there will be alot jumping kids and splashed water on you, and if you want a peace of quiet, they have an adults pool only on the first level, which can get busy very quickly. The children's pool doesn't have alot of beds to accommodate all the children and feels a bit boring, with not alot of entertainment for the little ones. The play area is very basic and for a 5 star hotel I expect better.

This is a beautiful hotel on a very hilly ground, however, it has alot of lifts if needed and easy to navigate through the hotel. The staff is atrentative and very polite and the view from the beach and the hotel is second to none. The water slides open from 10 am to 4 pm and keep in mind that it is very deep in the swimming bit and for good swimmers. The food is good, but if you want to have a dinner in one of the restaurants, you must book it in advance and it is a not a pretty race. Nothing really ever available online and they have a person who can allocate it for you, but you have to see them durring the day time, I belive it is from 2pm to 4pm in the foyer of the hotel, but it can be a different time over the season, ask at the reception for it. Overall, we had a pleasant stay, the rooms are comfortable and very clean, the hotel grounds are beautiful and well kept. We stayed in an executive sea view room, but for the bigger families, you can book a villa with a swimming pool of all varieties. The hotel is more like a good 4 star and could be better with some upgrading. It is in a remote location, but If you want to go to the closes village, it is just 15 min walk from the totel by the beach, amazing views and a nice pleasant walk, or tou can get a taxi, which goes on the roads, and takes longer and cost 15 euros each way. The village offers amazing bars and restaurants and some entertainment if you get bored in the hotel.

Stayed in June 2023

room service, bathroom demands renovation, beach photos in the profile are exaggerated.

cozily designed, safe, picturesque location, helpful staff

Stayed in June 2023

The hotel had old furniture and equipment. The room I stayed in did not have a working phone so I had to run to the reception whenever I needed anything. Also the hotel was at least 15-20 min away from town

Some staff are friendly and helpful. Others are not.

Stayed in August 2022

My daughter & I were B&B only but to book the restaurants you needed to give AT LEAST 24hrs notice if not more for dinner & lunch! The self service buffet was €35 per person which I thought was very expensive for what I heard was very poor food & I was not prepared to pay for bad food. The food in the Olivia Pool bar was on tap but really awful, sub standard burgers, hotdogs & chips! The Payot Poolside bar had superb food but as I said above you needed to give 24hours notice! The hotel needs to up the ante with these food issues if they want to keep the good reputation Radisson Blu normally has around the world. We did find the room service menu excellent & reasonable but we were not able to get it during the day so again there was no decent food available unless you prebooked the day before! Very very frustrating 😟 I do appreciate that Crete like everywhere is struggling post covid especially with staffing issues & that could have been the reason but the hotel is an expensive destination so please try to provide access to better food during the day! That said, the staff are wonderful 🤗 One last note, please fix the air con in the shop for the lovely staff who work there!!

A beautiful location & we had a beautiful room with a sea view. The staff are so lovely & without them the hotel would not survive!

Stayed in September 2022

the breakfast was cold and limited options on all the days. the pool bar is dead with no music. there is no bar on the beach. the bar drink are basic and tasteless. the sandy beach area is small. the location of the hotel is in the middle of no where. the hotel needs renovation and is not modern.

we had an island sea view room with a hot tub. the room has full facilities and comfortable . the pool beds and the pool are very comfortable and modern. the sandy beach is actually small white stones which was pretty and lovely.

Stayed in October 2022

food let it down a bit,

beautiful rooms and stunning setting. very well set out resort

Stayed in September 2022

lack of entertainment in the evening

hotel was good we stayed on half board in room with private pool which was big yes food was good lots of choice (buffet)there is two more restaurant one a la carte Italian (you need to pay to dine there )and one more grill bar which we try once 5euro for 3 cubes of chicken( chicken skewer)

Stayed in August 2022

The property required some maintenance

Stayed in September 2022

feedback for food could be that make them warmer and try use separate pans for vegetarians

hotel facilities and the room

Stayed in September 2022

Needs little problem fixed around the resort, attention to detail to be truly classed as 5 star

The location is 5 star,,the facility is ample it’s a shame that they can’t get the staff to provide that 5 star service …which when on holiday is vital. m besides that the manager Adonis was a great guy and went out of his way to correct any issues.

Stayed in August 2022

Our room was very nice but we had a problem with out A/C (leaking), we reported it but it never got fixed. The quality of the food is not the best… Although “not allowed” guest save theirs spots with towels in the pool…

The place is just beautiful, amazing views, beautiful beach and lots of different pools and spots.

Stayed in September 2022

Some of the areas of the resort are outdated, but they didn't really have any impact on our stay.

This was an excellent resort with great pools and beaches, fantastic choice of food and entertainment around the island. We enjoyed our 9 night stay very much. There's also a tennis court, a gym and a fantastic SPA. The reception team was great, especially Vasilia! Special thanks to the SPA team for making our stay fun & relaxing. We shared such great time together giggling & sharing stories, and of course enjoying your superb massages & body treatments. Thanks Didi, Popi, Emma & Maria - you make the SPA at Radisson Blu Milatos excellent.

Stayed in July 2022

Some facilities are not updated showing signs of ageing. Quality of coffee at restaurants.

There are so many different sizes and types of pools on top of a very beautiful private beach where you can snorkel with many fishes with a crystal clear water. The hotel facilities are clearly getting old and you can see the signs of them in many places including rooms themselves but they are still maintained okay. There are so many selections of food menu for breakfast/dinner buffets and they change a bit by bit everyday. Quality of foods is excellent apart from a lack of good quality coffee. Staffs are very friendly and services are excellent especially at other restaurants than the buffet places. Our villa was very spacious and comfortable. We recommend this place if you want to have a calm beach/pool relaxing holiday staying the resort. Be careful that the resort is located in an isolated area of the island and far from anything nearby unless you have a rental car.

Stayed in August 2022