The elevators weren’t working, you could go up but not down. I have bad knees and thankfully we were on the second floor so we didn’t have too far to go. But hauling luggage down that was not the easiest way to leave after spending such an amazingly relaxing weekend. I wish the juice was a little less watered down, but that’s it.

We loved the uniqueness of the property as well as the fun little features that just make you want to sit and relax. Like the little nooks for working or reading, the egg seats chilling in the front of the hotel or the large comfy couches with the big arrangement of board games. It is definitely a hotel for families, singles or couples. The rooms are big and spacious. We fell in love with the Not Soap Radio products, now I’m going to spend a fortune buying them lol (totally worth the money). The breakfast was so good and the bar was kept super clean. Oh and the free water and cookies was definitely a big plus :)

Stayed in May 2024

Breakfast was good, nice variety. Staff was very friendly and helpful.

Stayed in April 2024

Everything was great.

It is clean. Everything was easy to get to. It was not crowded and unorganized.

Stayed in April 2024

Everything!

Stayed in April 2024

I wish we could have stayed longer

The breakfast was great

Stayed in March 2024

No problem

The room was very nice

Stayed in February 2024

We had the sweetest lady check us in, Gabbie! She was so friendly and patient with us!! We love staying at Tru Hotels! They are always comfy and clean!!

Stayed in March 2024

N/A

Michelle on reception was very friendly and welcoming when we arrived. Clean room, great breakfast selection, free parking, gym and pool.

Stayed in February 2024

The location is dark and dismal

Very bright and colorful

Stayed in February 2024

Needs a small table on each side of the beds.

The staff was friendly, place was clean, breakfast was very good.

Stayed in December 2023

NA

Very clean and friendly staff

Stayed in February 2024

not a thing was overlooked

This hotel set the new high bar for our family. In town for a volleyball tournament, we booked a stay at Tru. I don't think we will ever forget our stay. Chris, the night manager was engaged, personable, generous and proud of his hotel. This Tru has a very special tradition of rubber ducks, both on display and also hidden about. My daughter and her teammate spent a couple of hours looking for the hidden ducks so that they could turn them in for prizes. My husband and I watched in the lobby as they searched. Never in our (extensive) travels have we seen such a willingness of guests to civilly hang about in a hotel lobby. Some played pool quietly, but most were just at different tables enjoying the night. When we turned in at midnight, there were still couples and small groups coming and going to partake of the well appointed amenities, like free bottled water, or a late night snack or drink. They even had local beers available to purchase. The next morning saw a beautifully laid out continental breakfast with many more polite staff attending. The two young duck hunters told the rest of their team (who were not fortunate enough to have booked rooms there) about their previous night's adventure. Real memories were had here—specifically because of the environment that this hotel is committed to. It should be noted that at the time of this writing, this Tru location is up for #1 of all Tru locations (800+ locations!). Don't miss this one. Immediately following this stay, my husband (who travels for a living) tried another Tru in the Asheville area and reported back that they are NOT all the same. Not even free water at the Asheville one and not a friendly face in sight either. Do your family a favor and stay here. Further, let them know what an amazing job they're doing. This management staff has a gift and they are sharing it with joy.

Stayed in February 2024

Only negative was no coffee in the room.

Very clean! Fenced in dog area was nice. Complimentary cookies, water and fruit in the lobby. Beds were comfy. Right off I75.

Stayed in January 2024

Cold water in pool, pool needs temperature increase t o be maximum family fun.

The duck hunt. Shower in pool room !

Stayed in January 2024

Nothing. It was a wonderful experience.

The property was super clean and there were plenty of staff members around working hard and helping guests. They were all very friendly and we greatly appreciated the hospitality. We were very grateful to the staff member who let us borrow an ice scraper to clear the snow and ice from our windshield before we headed home. Thank you!

Stayed in January 2024

Need small tables on both sides of the beds.

The staff was friendly, helpful. Enjoy the pool table when we are there. The breakfast is always good.

Stayed in January 2024

I did not like that pets are allowed.

I liked the friendliness and amenities.

Stayed in January 2024

I have no complaints.

The hotel was newer and clean. The staff was amazing. They brought me more pillows, and when I did a food order the restaurant did not send a fork or anything so the staff went above and beyond and brought me forks,spoons, napkins, and plates! My kids enjoyed playing downstairs at the pool table etc. The breakfast was wonderful too. The beds were comfy and the bathroom exceptional! I told my husband when we have to find hotels from now on we are staying at Tru by Hilton if we can!

Stayed in January 2024

Perfect stop over in route to Florida. Place was so clean! Staff were very, very nice!

Stayed in January 2024

Nothing was bad in my opinion

I liked that everything was clean

Stayed in December 2023

N/A

Very clean and easy to get to

Stayed in December 2023

There were people sitting in chairs behind the hotel looking up in the windows. It may have been their yard but it was very awkward to have them looking in my room. They were definitely doing it on purpose. I just closed my shades.

Very comfortable, clean, great breakfast, friendly helpful staff

Stayed in December 2023

No place to hang the hand towel. Seal on the door needs to be better.

Pool, pool table, staff, breakfast was good.

Stayed in October 2023

The room was a little tight. The shower definitely needed to be cleaned a little more. There wasn't a lot to do other than the indoor pool and a pool table in the lobby. The area around the hotel was not the best environment, so we were a little less than happy about that. If we visit Knoxville again, we will definitely stay downtown in a nicer area and closer to all the action.

Overall the stay was good. The staff were friendly and the breakfast was nice. The indoor pool was a nice touch and entertainment for our kids.

Stayed in November 2023