4111 East Willow Street , Long Beach, CA 90815, United States of America
#15 of 92 hotels in Long Beach
Guests' ChoiceBased on 452 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.5
Staff
8.9
Value for money
7.9
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: December 27, 2023
Patricia
United States of AmericaLiked it all
Great
Stayed in December 2023
Reviewed: December 11, 2023
Bart
United States of AmericaIt was "meh"
Stayed in December 2023
Reviewed: December 1, 2023
Perry
United States of AmericaThe sketchy people around
Freeway action in and out
Stayed in October 2023
Reviewed: October 23, 2023
Ruth
United States of AmericaNo comment
Friendly and helpful staff
Stayed in October 2023
Reviewed: October 23, 2023
Luisa
United States of AmericaN/A
the staff and just how neat and easy going it is
Stayed in October 2023
Reviewed: October 11, 2023
Maria
United States of AmericaThe carpet is super dirty after 1 minute of my daughter running around barefoot her feet were black and some parts of carpet were wet
The staff is really nice
Stayed in October 2023
Reviewed: October 6, 2023
Charles
United States of AmericaNice experience just recently received my deposit after some weeks Otherwise we s return happily
Stayed in September 2023
Reviewed: September 16, 2023
Ana
United States of AmericaI was declined and told that booking.com declined didn’t pay the hotel
I did stay there, when check in I was formed by the receptionist that booking.com declined the payment, I called and was told she is going to call the hotel but waited for 15 min and we just left and booked somewhere else . I have to dispute the payment because I wasn’t able to stay there
Stayed in August 2023
Reviewed: September 7, 2023
Brittney
United States of AmericaOnly thing was the tub was a little dirty
I love everything about the stay
Stayed in September 2023
Reviewed: August 11, 2023
Hudson
United States of AmericaBlood splatter in the ceiling and mattress
Good Location
Stayed in August 2023
Reviewed: August 8, 2023
Erika
United States of AmericaSmell of room upon arrival. Rooms not as depicted online. Very old and small. Needs more security. Had to call office due to loud people outside my room partying after quiet time (10pm). As a Mariott Bonvoy member disappointed in overall stay at this location. Expected more from Mariott.
Staff was courteous and very helpful
Stayed in July 2023
Reviewed: August 1, 2023
Richard
United States of AmericaTV in the room didn’t work - just said NO SIGNAL
Really nice people, great breakfast
Stayed in July 2023
Reviewed: July 23, 2023
Serrano
United States of AmericaThere’s like four spots to park. There staff is rude and racist. Then, there is a very strong order when you first walk into the room that honestly just never really goes away. It’s not very peaceful either, there’s often really loud startling noises because of other residents. To add to that, its now 11pm and there’s randomly been a Banda outside playing live music since like 8pm and I don’t think they’re going to be done anytime soon
I can unfortunately, confidently, say that I did not like ANYTHING on this property
Stayed in July 2023
Reviewed: July 14, 2023
Meronda
United States of AmericaThe room was nice and big, but this time there was no door separating the second bedroom from the living room. The biggest problem was the air conditioning. This was my second time at this location and both times the air conditioning didn’t work. This time I stayed during July and for my two nights it’s was 83 degrees in the room. My children and I were sweating and could barely sleep. There is only one fan and it doesn’t help at all. I complained from the time I entered the room until finally I got upset and requested to move rooms. I was told they were all booked and that the building I stayed in, had a problem with the air conditioning and they knowingly still rented out those rooms. Ashely the night worker who has been there for ten years told me that. I like to stay with this brand but I most likely will not with this location. Finally they gave me one night free, even though I complained and called constantly both nights and my small children were crying because they were so hot. We wanted a nice relaxing hotel with extra space and ended up getting a big hot box.
The room was nice and big, but this time there was no door separating the second bedroom from the living room. The biggest problem was the air conditioning. This was my second time at this location and both times the air conditioning didn’t work. This time I stayed during July and for my two nights it’s was 83 degrees in the room. My children and I were sweating and could barely sleep. There is only one fan and it doesn’t help at all. I complained from the time I entered the room until finally I got upset and requested to move rooms. I was told they were all booked and that the building I stayed in, had a problem with the air conditioning and they knowingly still rented out those rooms. Ashely the night worker who has been there for ten years told me that. I like to stay with this brand but I most likely will not with this location. Finally they gave me one night free, even though I complained and called constantly both nights and my small children were crying because they were so hot. We wanted a nice relaxing hotel with extra space and ended up getting a big hot box.
Stayed in July 2023
Reviewed: July 7, 2023
Prashana1995
BangladeshN/A
Hotel
Stayed in July 2023
Reviewed: July 6, 2023
Yvonne
United States of AmericaI didn’t like the pool didn’t have enough towels. A family took all the towels that were there and I called for more and no one came to reload the towel cart.
I loved that the room was cleaned, organized, bed was super comfy. The kitchen was clean and had everything I need to to cook a meal. The pool was also clean and there was not alot of people.
Stayed in July 2023
Reviewed: July 3, 2023
Blake
United States of AmericaOur Tv stopped working out last night. Front desk wasn’t helpful. There only suggestion was to switch rooms
Studio apartment styled rooms
Stayed in July 2023
Reviewed: July 3, 2023
Fields
United States of AmericaEverything huge room breakfast is really good it's clean smelled good and the rooms are big with a full size kitchen in them up stairs and down stairs 2bathrooms and the couch is a nice size pull out bed
Stayed in July 2023
Reviewed: June 29, 2023
Prashana1995
BangladeshNA
Everything is incredible and good
Stayed in June 2023
Reviewed: June 28, 2023
Xochilt
United States of AmericaThe cleanness of the room, bathroom and kitchen
Stayed in June 2023
Reviewed: June 15, 2023
Latifah
United States of AmericaThe staff was very helpful. The room was clean and the bed was so comfortable that I had no problem falling asleep.
Stayed in June 2023
Reviewed: June 3, 2023
Walt
United States of AmericaRoom layout
Stayed in May 2023
Reviewed: May 23, 2023
Daniel
United States of AmericaNothing
I liked the apartment feel of the rooms.
Stayed in May 2023
Reviewed: May 8, 2023
Joyce
United States of AmericaThe room was way more than expected! Very roomy and comfortable. Breakfast was very good. Location was just what we needed. Will stay there again when in the area.
Stayed in April 2023
Reviewed: April 29, 2023
Hannah
United States of Americaclean
Friendly
Stayed in April 2023
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