481 Eighth Avenue, Hell's Kitchen, New York, NY 10001 , United States of America
#295 of 416 hotels in New York
Guests' ChoiceBased on 8057 hotel reviews
7.7Cleanliness
8.0
Comfort
8.1
Location
9.3
Facilities
7.5
Staff
8.4
Value for money
7.4
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 8, 2024
Ella
AustraliaPaying for luggage storage was a bit of a let down- especially in a place like New York. Seems like a money grab. Room decor was also a bit dated (old carpets).
AMAZING location - so close to so many attractions and the subway making travelling so easy. Rooms were clean and comfortable.
Stayed in May 2024
Reviewed: May 8, 2024
Suzanne
AustraliaBathroom had very little room for toiletries.
Great central location
Stayed in May 2024
Reviewed: May 7, 2024
Robert
AustraliaRoom a bit small
Great location, easy access to the subway. Good view from 37th floor, room a bit small
Stayed in May 2024
Reviewed: May 7, 2024
Pamila
CanadaIt’s slightly old (bathroom assets) and needs an update.
Location, location, location!
Stayed in May 2024
Reviewed: May 6, 2024
Monica
United States of Americafood
location, rooms
Stayed in April 2024
Reviewed: May 6, 2024
Anneke
BelgiumPerfect location, very friendly staff
Stayed in April 2024
Reviewed: May 5, 2024
Silvia
ItalyMaybe they could renovate some parts: the rooms doors for example, or the faucets
The location: perfect to reach easily anywhere
Stayed in May 2024
Reviewed: May 4, 2024
Yvonne
NetherlandsDe kamer was behoorlijk oud.
De locatie is fantastisch. Vlakbij Broadway,Times Sqare, the Empite State Building, the High Line en the Edge.
Stayed in May 2024
Reviewed: May 3, 2024
Laura
IrelandRooms are slightly outdated but clean and comfortable
Hotel staff were all lovely and so helpful, good location close to lots of attractions. Free Wi-Fi and we had access to business centre to print boarding cards .
Stayed in April 2024
Reviewed: May 2, 2024
Jessica
United States of AmericaIt’s an old building and the rooms could definitely use some remodeling.
Great location close to MSG and subway access.
Stayed in April 2024
Reviewed: May 2, 2024
Charles
NetherlandsShower head to small. Bedsize for 2 people is not good. We had a 4 persons room with to queen beds. Just one suitcase support for 4 persons that not okay. After requesting we received 2 extra same goes for refrigerator. Room is quit small for 4 persons, but we managed.
Total look of the hotel and the service at the desk was good. Next to that the check if you should have access is also good. Wrt the room we had 2 showers and 2 closest that was good. Ticktock restaurant was good and also the koffiecorner was nice. Hotel is located in the centre which was a real benefit.
Stayed in May 2024
Reviewed: May 2, 2024
Frances
CanadaThe price
Location is great
Stayed in April 2024
Reviewed: May 1, 2024
Sandy
United Kingdomlocation is perfect. hotel is great. they don't seem to answer emails though!
Stayed in April 2024
Reviewed: May 1, 2024
Icyairboi
United KingdomAll good
Fabulous location nice staff clean comfortable room, affordable rates for NY have stayed here many times and it keeps improving
Stayed in April 2024
Reviewed: May 1, 2024
Gareth
United KingdomCould do with a lick of paint
Location
Stayed in April 2024
Reviewed: May 1, 2024
Brenda
United States of AmericaRoom & overall hotel needed better “refreshing”. It is a historic hotel; however, more could be done. Peeling wallpaper, covered ceiling alarm, dirty bathroom fan, etc.
Location, service, on-site restaurants & history.
Stayed in March 2024
Reviewed: April 30, 2024
Paul
United KingdomFor the money...a better, more stylish room was expected
Location Staff
Stayed in April 2024
Reviewed: April 30, 2024
Ryan
IrelandVery noisy, can clearly hear the traffic outside making it difficult to fall asleep and can hear people talking/ flushing the toilet in adjacent rooms
Staff amazing, very helpful and friendly, cleaners did a fantastic job each day
Stayed in April 2024
Reviewed: April 28, 2024
Tara
CanadaThe hallway could use some upgrades.
The room was spacious and very comfortable. Our room was very clean and staff were efficient.
Stayed in April 2024
Reviewed: April 27, 2024
Nissim
IsraelIn the room that we book t there was no kettle for coffee or tea.
The location is great (Near the penn station). A large and well equipped Gym. Very comfort bed, nice view cause I updated the room to a high flat (32th). The T.V had great Channels to view at.
Stayed in April 2024
Reviewed: April 27, 2024
Bavesh
South AfricaHaving to pay for left luggage. Every hotel I have stayed in had this service for free. This is a sad scam for a hotel that otherwise rates very well.
Clean room. Generally, hotel was in good condition, staff we friendly and checkin was a great experiences. The hotel is in front go the 34th street subway station (E line). This means you can get straight from the JFK to the front door of the hotel by train. Very nice.
Stayed in March 2024
Reviewed: April 27, 2024
Stefanie
GermanyThe hotel is a bit outdated.
Location 10/10!
Stayed in April 2024
Reviewed: April 26, 2024
Lidia
United KingdomHotel decor very dated. You could hear everything from corridors and adjacent rooms. No kettle in room.
Good location. Clean rooms.
Stayed in April 2024
Reviewed: April 25, 2024
Wendy
United States of AmericaThis part of town also had a lot of people on the street asking for money, etc., which made us slightly leery at night. The room was teeny tiny, but it was clean and comfortable.
The staff was great and th3 location was very convenient. We could walk to a lot if popular sites like Times Square and the Empire State Building. And Liberty Bagels! They also had an excellent diner attached to the hotel, Tik Tok Diner. You could always find a table and they had great food.
Stayed in March 2024
Montecatini Terme, Italy
Agios Myronas, Greece
Madesimo, Italy
Limassol, Cyprus
Jávea, Spain
Eye, UK
Saint-Gervais-sur-Roubion, France
Hualien City, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content