I don't know if the mattress was old or just super soft, but it bowed in the middle when I sat on it and made a lot of noise. I stayed to one side, though, and got a great night's sleep! I was told that the bathroom sink should have been taken care of before I checked in, but I just used the sink in the kitchen area rather than switch rooms.

The front desk staff was friendly and professional! My room had a clogged bathroom sink, and she offered to switch my room for me. (only there for a night, so I didn't, but I appreciated the offer) The room was dated but clean. There was a nice, large shower, an economy kitchen (that I didn't use), and a small table and chairs. I was only there for a night, but the pool looked nice, and there was a laundry room available. There was great proximity to the highway, many shops, and restaurants. As a female solo traveler, I felt safe here. It seemed like there was a mixture of travelers and short-term residents.

Stayed in July 2021

The room could have been cleaned up better as though newly.

All staff was great friendly and would go out of thier way for you.

Stayed in July 2021

The fact that the pool way dirty full of bugs and no one wanted it out after I informed the front desk coming from Washington hoping to get in the pool was a let down.

Friendly staff

Stayed in August 2021

Not enough towels

The pool

Stayed in July 2021

The shower was bad. Took forever for the water to heat up. The room lacked a trash can. Most hotels have one both in the bathroom as well as the room. The printed map was abysmal and took me forever to find my room, it's a large property so the map could be more helpful.

Staff was excellent. Very kind and helpful. The wifi was simple to setup and reliable. The location was convenient. I like that the bed was situated near the air conditioner. I like that check in is at 2 instead of 3 and you can come an hour early with no extra charge.

Stayed in July 2021

The elevator is out on the end of the building where our room is. Please fix asap! Also it's great that you accept our furry friends but there needs to be more doggy dodo clean up stations around the complex and then please keep em stocked with bags.

Accepts pets Cheaper accommodations are available if you don't want linens or housekeeping services. Friendly, helpful and courteous staff

Stayed in July 2021

Good location. No breakfast

Stayed in July 2021

Was not expecting so many full time residents, we felt a little out of place.

The lady at the front desk was very professional yet personal and inviting. She made us feel very welcome.

Stayed in May 2021

Lack of communication when water shuts off due to maintenance, or hot water not available. Pools still shut down after initial answer that they'll be opened on June 1st. No housekeeping even though I'm not on extended stay. Staff seems to be eager to go the extra mile to satisfy guests, but overall company policies did not live up to standard hospitality.

Staff communication at reception.

Stayed in May 2021

No 24-hr front desk

This is the 2nd time I've stayed here & again it was very clean. Fairly comfortable & includes a little kitchen.

Stayed in May 2021

Booking.com charged $152 for 1 night. The online rate was $100 less? Being 59 years old and never smoking it was faintly aromatic of cigarettes.

It was pleasant and clean.

Stayed in May 2021

Lack of info on time of rent/price differences .... I could have saved a lot of money if I was informed of weekend rates going so high

Stayed in April 2021

Creepy people that basically live there I think! Sitting on stairs and smoking!

Housekeepers were very friendly!

Stayed in May 2021

Had trouble finding office at first and the bed was harder than expected. I also didn't like that I had to check in before 8PM.

Good price, good location, just what I needed for my quick visit.

Stayed in May 2021

I stay there every time I come to Casa Grande Az. The hundred dollar deposit little high I have never messed up a room hell I'm 63 year old guy come her to see a friend multiple times a year

Stayed in May 2021

That it had a kitchenette And had a full-size refrigerator beautiful Mountain View

The hot tube was ice cold the pool was so dirty you didn’t even want to get near it the elevators are filthy. The rooms don’t have phones in them. They’re very small rooms.The ”free Wi-Fi “ didn’t even work

Stayed in April 2024

There is no way to communicate with this property. They don’t respond to messages on Booking and none of their phone numbers work. The only phone number that works is the one by the office.

The room was very clean and the pool/tub area is very cute. Fast wifi and responsive staff (if you call the number outside their office). They do provide out of office check in and I am not sure why the description doesn’t mention this.

Stayed in April 2024

Bugs in our bed, found in the afternoon, moved to new room without bugs

No breakfast

Stayed in April 2024

I was on the second of three floors. Soundproofing between floors could be better. But that's the only negative I can think of.

The property was well maintained and noticeably clean, with well groomed landscaping, no litter, a worker was even cleaning hand rails on the stairway. For the price, it was exceptionally nice. Staff were friendly and helpful. The room had a full full size fridge/freezer, electric stove, microwave, kitchen sink and coffee maker. The toiletries were complete and higher quality than most places. No cheap little packets. Iron and full size ironing board, four large fluffy pillows per bed. Spacious shower.

Stayed in April 2024

The room had sewer gas smell and didn’t seem clean

Location

Stayed in April 2024

this was our first stay at the hotel, we were not able to get key because we arrived at 12:30 am . the office was closed. when I booked this room it asked me what time I would arrive for checkin I selected "I don't know". I was unaware that the office would close at 8pm. I am very disappointed that I had to rent a different hotel and this hotel does not give refunds and did not have clear information of the checkin of the after hours when I booked this stay and I lost $189 dollars

Stayed in March 2024

You have 400 rooms, you have to call security guard after 8 pm to check in, mattress is to hard ,and the bathroom didn't look very clean.

Nothing really

Stayed in February 2024

I l⁹iked everything

Prices are great and it is a very nice place and clean. The front desk people are amazing and helpful.

Stayed in March 2024

The room I booked was suppose to sleep 3 people. And I got a room with 1 full size bed. No front desk staff to help. And wanted to charge me extra $200 to change rooms even tho it was their mistake. Them was told there was no bigger rooms to move to!!

Nothing

Stayed in March 2024

The room smelled of smoke, and it caused me issues to breathe. The staff was unwilling to provide an additional blanket as the room was not warm enough and dirty around the heating unit. I do not think I got value for the funds paid, and having to consider future visits, I will not go to your property. I also got the connection to your hotel through Priceline, but I was not informed that I had to pay a deposit that would be returned in approximately 35 days. If a person has a sound credit card, there should not be such a requirement, especially if I am a doctor and spend the night there because of another medical appointment. Such practice has deterred me from revisiting your locality because I saw plenty of hotels nearby that do not share that practice. Perhaps because of the clientele you serve, you need to take precautions, and that is understandable, but it should not be a rule of thumb for all people as you are exploiting my money for no real reason, and I did not sign a consent to give a deposit. Your staff replied it was on the Internet, but when dealing with Priceline, it was never shared. I could understand a deposit for a classy hotel, but yours is not, and there is nothing to damage.

The fact that it was a shelter for the night.

Stayed in March 2024