285 Bay Street, Long Beach, CA 90802, United States
#10 of 92 hotels in Long Beach
Guests' ChoiceBased on 706 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.8
Staff
9.0
Value for money
7.9
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Soriya
United Statescleanliness and friendly staff
Stayed in May 2024
Reviewed: 26 May 2024
Christina
United StatesThe bed was just too soft.
The staff was so nice and the location was so convenient.
Stayed in May 2024
Reviewed: 24 May 2024
Sherisse
United StatesI have no complaints
I advised the hotel that we’re celebrating our anniversary and we walked in to rose petals on the floor and the bed! Very nice touch!
Stayed in May 2024
Reviewed: 21 May 2024
Nicola
United KingdomFantastic room, really good size, lovely bathroom, very clean. Roof top pool was lovely, great views. Walking distance of shops and restaurants. Parked in the Pike and was a minute walk to the hotel
Stayed in April 2024
Reviewed: 11 May 2024
Dena
United StatesThe only downfall is the parking situation having to pay $16 a day.
We loved everything about the hotel. Very clean. Location was amazing and the staff were very friendly and helpful!
Stayed in May 2024
Reviewed: 10 May 2024
Trevor
AustraliaAll good
Great location good facilities but the best part was the staff, they were all amazing. Everyone made you feel so welcome. You could not walk through the public area without a staff member acknowledging you and asking if you needed anything. Was a great lesson in Customer Service. Thank you so very much.
Stayed in May 2024
Reviewed: 8 May 2024
Greg
United StatesOverpriced breakfast.
New, well appointed rooms. Nice staff. Quiet.
Stayed in April 2024
Reviewed: 1 May 2024
Andrew
New ZealandWe couldn't stay longer, but fully booked.
Stayed in April 2024
Reviewed: 29 April 2024
Madeline
United StatesThe room was nice, clean, and spacious. It was close to the conference I was staying at so the location was perfect.
Stayed in February 2024
Reviewed: 21 April 2024
Prettyprecious
United StatesN/a
Everything was great parking was great room was great location was great view was great staff was great and the location was everything
Stayed in March 2024
Reviewed: 15 April 2024
Susan
CanadaWould have enjoyed a restaurant and room service.
Very clean, staff was so friendly and helpful.
Stayed in April 2024
Reviewed: 9 April 2024
Milena
United KingdomHotel was too expensive for what it offers. Rooms are big and nice but not luminous enough, it was difficult to choose clothes or use make up in the evening
Big room with sofa, comfortable bed, spacious bathroom. Clean room (which is the most important thing).
Stayed in March 2024
Reviewed: 1 April 2024
Susan
United KingdomPrice is a little high
Decorated our room beautifully as we are having a vow renewal. Location, pool and reception staff very friendly and helpful.
Stayed in March 2024
Reviewed: 1 April 2024
Dania
United StatesOnly one nightstand next to bed. Dual nightstands are needed, one for each side, especially for couples.
Good location, clean & good value. Good size rooms, comfortable bed. I would definitely consider staying there again
Stayed in March 2024
Reviewed: 31 March 2024
Brian
United StatesThere wasn’t much I didn’t like. It’s a nice, small hotel within walking distance to downtown and the waterfront.
The place was pretty much as described on the website. It’s not the Hyatt Regency but it is definitely clean and comfortable.
Stayed in March 2024
Reviewed: 31 March 2024
Tenesha
United StatesLoved the location and the look of the hotel. It was really spacious. Check in and out was super fast. Loved the staff.
Stayed in March 2024
Reviewed: 26 March 2024
Kara
United StatesThe wall lamps on either side of the headboard of the beds. Worst place to put them! Numerous times guests knocked their head on them.
Proximity to food options and the passport bus line. The bathrooms were very spacious and felt high end.
Stayed in March 2024
Reviewed: 18 March 2024
Jessica
MexicoPerfect location, super clean and good service
Stayed in March 2024
Reviewed: 16 March 2024
Paul
United StatesAdjacent to outdoor mall with no department stores…only specialty shops.
Close to aquarium. Convenient parking.
Stayed in March 2024
Reviewed: 14 March 2024
Brian
United Statesnothing
everything
Stayed in February 2024
Reviewed: 23 February 2024
Marcella
United StatesHaving to use the key card for the elevator
Clean and comfortable bed
Stayed in February 2024
Reviewed: 15 February 2024
Veronica
United Statesn/a
How clean everything was and how close it was to the attractions.
Stayed in February 2024
Reviewed: 12 February 2024
Margo
United StatesNo water view
Clean!!
Stayed in February 2024
Reviewed: 1 February 2024
Darren
United Kingdomstaff were so friendly, rooms were spacious and comfortable and location was amazing.
Stayed in January 2024
Bury Saint Edmunds, UK
Kyiv, Ukraine
Crested Butte, USA
Santo Aleixo, Portugal
Arequipa, Peru
Sidemen, Indonesia
Kingsland, USA
Oxborough, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content