530 S Gay st, Knoxville, 37902, United States
#6 of 103 hotels in Knoxville
Guests' ChoiceBased on 913 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.4
Value for money
8.4
Free WiFi
8.5
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End of dialog contentReviewed: 22 May 2024
Adam
New ZealandIf I had to pick one thing - it would be the shower - unusual nozzle. But it’s definitely not a deal breaker.
The Staff were excellent, nothing was too much trouble. The room was lovely, clean, with ample room for four people.
Stayed in May 2024
Reviewed: 20 May 2024
Nicole
United Statesvalet parking
beautiful room, friendly staff, great location, awesome views
Stayed in May 2024
Reviewed: 17 May 2024
Steve
United StatesHistoric hotel, circa 1919, elegantly restored. Rooftop bar is gorgeous.
Stayed in May 2024
Reviewed: 16 May 2024
Remedios
United StatesCons: hefty parking fee (it’s downtown. I get it). The hotel concierge automatically charged my credit card for the days I stayed. I only parked for two days even though I stayed for 3. I asked to remove the third day. Sure, it was resolved. However, it took 3 different employees on 3 different times. The first two employees said they’ll make sure they’ll remove the charge but it was not. The day after checkout, my bill still reflected 3 parking charges. When I spoke with someone on the phone, she fixed it but I felt that she had an attitude. She cut me off during my mid-sentence when I informed her that no one told us that overnight parking is charged after 4pm. She proceeded to tell me that this is a “specific question.” This does not make sense to me as this is a “general information” to tell customers about parking. Hyatt is supposed to be a nice hotel but this kind of service makes me not want to go back or recommend it to anyone. It left a bad taste in my mouth.
Pros: location, right at the heart of everything, clean and spacious room, comfortable bed and pillows. Breakfast is ok. Starbucks next door. Nice lounge.
Stayed in May 2024
Reviewed: 14 May 2024
Lesle
United StatesNo onsite parking or a designated lot was a bummer.
Breakfast, staff, bed and pillows
Stayed in May 2024
Reviewed: 10 May 2024
Marlon
United StatesThe view from our room was directly at the apt condos next door.
Professional service especially the valet service.
Stayed in May 2024
Reviewed: 5 May 2024
Brittany
United StatesClean, comfy and excellent location!
Stayed in May 2024
Reviewed: 5 May 2024
Steven
United StatesWe really liked the staff. Valet parking was easy. Walking distance was great. Market square was just a block away.
Stayed in April 2024
Reviewed: 4 May 2024
Faron
United StatesRooftop bar was closed for wedding party,
Staff was so nice and helpful, breakfast was excellent.
Stayed in April 2024
Reviewed: 4 May 2024
Terri
United StatesN/A
-The location -Friendly and professional staff -Clean, modern, pleasant room -Breakfast
Stayed in May 2024
Reviewed: 4 May 2024
Amaia
SpainPerfect location. Greta room, super confortable beds. Very nice staff.
Stayed in May 2024
Reviewed: 3 May 2024
Sally
United StatesNone that I can think of.
Great location, booked last minute for a concert at the Tennessee Theater. Walked out the front door, turned left, crossed a street and arrived at our destination. We will definitely consider future events at this venue due to our pleasant stay at the Hyatt.
Stayed in May 2024
Reviewed: 3 May 2024
Richard
United StatesN/A
Location was perfect. We were able to walk to our venue and the restaurants. Definitely would stay here again. The staff were all great and the breakfast was good too.
Stayed in April 2024
Reviewed: 3 May 2024
Dianne
United StatesNo issues
Terrific location near everything
Stayed in May 2024
Reviewed: 2 May 2024
Paul
United StatesI prefer a pool or hot tub when I stay somewhere.
The room was very clean and comfortable. The location of the hotel was perfect to get around the area.
Stayed in April 2024
Reviewed: 30 April 2024
Sachiko
United Statesn/a
n/a
Stayed in April 2024
Reviewed: 28 April 2024
Frankie
United StatesNothing
Very nice hotel, close to everything!!!
Stayed in April 2024
Reviewed: 28 April 2024
Lobna
United StatesGreat location!
Stayed in April 2024
Reviewed: 25 April 2024
Erik
United StatesParking a little pricey
Location Location Location
Stayed in April 2024
Reviewed: 24 April 2024
Jolee
United StatesA/C didn't get very cold but understandable with the cold weather outside.
A pleasant wonderful stay, very spacious and well maintained. Every one was very kind from the valet, front service desk, and five thirty rooftop lounge. Easy walkable distance to everything
Stayed in April 2024
Reviewed: 23 April 2024
Sandra
United StatesValet parking is $35; if not you have to park in the public garage. If it wasn’t for me arriving at 3am I would’ve used the public garage.
Very clean, comfortable bed. Breakfast was okay.
Stayed in April 2024
Reviewed: 21 April 2024
Dawn
United StatesEverything was great! It was a little pricier than what we intended to pay, but the stay was great.
Location was great in downtown Knoxville. So close to everything! Breakfast was delicious. We also had fun at the rooftop bar with friends for happy hour. The room was comfortable and spacious. Excellent stay!
Stayed in April 2024
Reviewed: 20 April 2024
Jas
United KingdomRestaurant menu for dinner limited but plenty of restaurants nearby.
Good breakfast selection. Roof top bar very pleasant.
Stayed in April 2024
Reviewed: 19 April 2024
Patricia
United StatesLocation was awesome! Roof top bar was great. Clean rooms and fantastic staff
Stayed in April 2024
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