1401 N West Green Blvd , Katy, 77449, United States of America
#2 of 37 hotels in Katy
Guests' ChoiceBased on 445 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.9
Staff
9.0
Value for money
8.6
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 13, 2024
Maga
United States of AmericaN/A
Room was clean and amazing. I also loved the set up for the bathroom
Stayed in May 2024
Reviewed: April 15, 2024
Sebastian
GermanyBreakfast is very limited and poor quality. And desk manager was not available to make me the invoice for my company which is very annoying for job travels.
Easy check inn and nice environment
Stayed in April 2024
Reviewed: March 28, 2024
Tyerica
United States of AmericaEverything
Stayed in March 2024
Reviewed: March 28, 2024
Kalah
United States of AmericaMost of the outlets in our room didn’t work. We finally found a spot by the desk and used it as our charging station. The shower head was tricky to work, I recommend adjusting the settings outside of the shower.
The cookies were amazing. The setup of the whole hotel was very nice and the breakfast was good as well. Staff was very welcoming and helpful throughout our stay.
Stayed in February 2024
Reviewed: March 27, 2024
Maheshwar
United States of Americanothing
Awesome
Stayed in March 2024
Reviewed: March 3, 2024
Malena
United States of AmericaN/A
Very Clean!
Stayed in March 2024
Reviewed: March 1, 2024
Maryann
United States of AmericaBeds were comfortable, the atmosphere was great 😃 breakfast was always fresh in fact I'm going to stay with you all this weekend
Very comfortable clean facility staff was awesome buffet was great
Stayed in February 2024
Reviewed: February 18, 2024
Megan
United States of AmericaNot enough towels in the bathroom
Clean and orderly
Stayed in February 2024
Reviewed: February 8, 2024
Shayne
United States of AmericaThe air conditioner wasn't great. The bathtub was not wonderful - chipped porcelain and not very deep, water yellow-brownish.
Front desk staff - very friendly and helpful. Bed and pillows were nice. Hard to operate TV channels.
Stayed in February 2024
Reviewed: January 29, 2024
Timikia
United States of AmericaPillows and mattress were uncomfortable 🥵. Had to get up at 5 to get my daughter to her volleyball tournament at 7 and did not get a good night sleep.
Overall the hotel staff were very friendly in helping us find things to do in the city that night. The breakfast was very fresh and surprisingly a good amount of different menu items for my children to choose from 😊.
Stayed in January 2024
Reviewed: January 2, 2024
Nehemiah
United States of AmericaNo kitchen in suite. Actual cook range would have made this perfect
Space
Stayed in November 2023
Reviewed: December 19, 2023
Oruba
United Arab EmiratesNil. Everything was as expected
Location , cleanliness, and breakfast
Stayed in December 2023
Reviewed: November 9, 2023
Rosy
United States of AmericaI didn't like that there weren't any water bottles or media streaming service available for the TV. I also didn't like how the front desk staff (young man) yelled out to another staff member, "this lady said she didn't bring no pets." I thought that was a little rude and in the end the hotel charged me for the pet fee. I had to go between the Hyatt and Booking.com several times to reverse that charge. In the end, I spoke with Stacy at the Hyatt and she was able to provide the refund and was very friendly and easy to talk to
I liked the size of the room and separation between living and bed spaces. I also like the free breakfast options
Stayed in November 2023
Reviewed: November 6, 2023
Rae
United States of AmericaThere wasn't a microwave in my room.
The night staff was so kind and friendly. The breakfast was delicious and overall I enjoyed my stay.
Stayed in November 2023
Reviewed: October 29, 2023
Barbara
United States of AmericaNothing
Hyatt high standards, convenient location outside of Houston, big rooms
Stayed in October 2023
Reviewed: October 26, 2023
Sf
United States of AmericaThe hotel was very nice. Staff was friendly and made you feel like you were visiting their home. I did not have breakfast, so I have no comment. Close to restaurants, Walmart, Sam's, etc. I was concerned about reviews at surrounding hotels about cars being broken into, cars stolen, and tires removed. They have a security guard from 10 to 7 in the parking lot, which is fenced on three sides. The security guard vehicle is very obvious with the yellow light strobeing when you enter the parking lot. The surrounding area is nice, and I did not feel uncomfortable at all being a female by myself.
Stayed in October 2023
Reviewed: October 16, 2023
Shirley
United States of AmericaThe roaches
Everything but the roaches
Stayed in October 2023
Reviewed: October 10, 2023
Shirley
United States of AmericaEverything
It’s the best only place my mom will stay when we are in Houston
Stayed in August 2023
Reviewed: October 2, 2023
Chantellè
United States of AmericaN/A
Nice and clean
Stayed in October 2023
Reviewed: October 1, 2023
Broopty
United States of AmericaThe staff was very nice and polite. The room was nice, clean, and spacious.
Stayed in September 2023
Reviewed: October 1, 2023
Sonia
CanadaCleaning wasn’t daily but every other day or per request.
Location was great and there were security on site watching over guests car
Stayed in September 2023
Reviewed: October 1, 2023
Min
United States of AmericaThe noise from the restaurant nearby at night.
Spacious room with sofa area.
Stayed in September 2023
Reviewed: September 30, 2023
Ann
United States of AmericaCarpets needed cleaning
Location was perfect. Close to freeway and the family I was visting in Katy TX. I would have brought my dog if I had known it was a pet friendly hotel. It was good to see other guests there with their pets.
Stayed in September 2023
Reviewed: September 11, 2023
Hakeem
United States of AmericaHmmm nothing really everything is good
Everything is really good and I love staying there whenever am around in Katy .
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content