Reviews of Marriott Knoxville Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
525 Henley Street, Knoxville, 37902, United States of America
#28 of 103 hotels in Knoxville
Guests' ChoiceReview Score
Based on 160 hotel reviews
8.5Score breakdown
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Cleanliness
8.9
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Comfort
9.1
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Location
9.1
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Facilities
8.9
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Staff
9.0
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Value for money
7.9
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Free Wifi
7.5
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Reviewed: May 11, 2024
Ashley
United States of America4 Reviews1 helpful vote7.0“Clean/but just okay”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 1 night
- • Submitted from a mobile device
Very clean could not control the air in our room. It was very hot. Check in lady not the nicest 35 dollars for parking
Very clean great location
Stayed in May 2024
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Reviewed: May 9, 2024
Heidi
United States of America9 Reviews2 helpful votes10“Great value if you book the Club suites. Marriott is always a good value for your money.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 3 nights
- • Submitted from a mobile device
I didn’t like that they did not have a breakfast buffet option. The breakfast menu at the restaurant were limited and it took a long time to receive service.
I love the location and close proximity to the convention center and downtown
Stayed in May 2024
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Reviewed: May 2, 2024
James
United States of America13 Reviews10“Had a great time watching volleyball at the convention center.”- • Leisure trip
- • Couple
- • King Room with Two King Beds and City View
- • Stayed 2 nights
$600 a night. Our final bill for 2 nights with parking was almost $1300. That’s just rom and parking. That’s a months rent on an apartment. Had the room not been so expensive we would have eaten meals there.
Location to Convention Center.
Stayed in April 2024
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Reviewed: April 19, 2024
Gail
United States of America1 review9.0“Good location, friendly & helpful front desk, cleaning staff & parking attendants”- • Solo traveler
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
Service staff in bar not good especially young woman. Had to hunt for someone to wait on us. Trouble with check. Two men one young & other middle age very good. Personable & attentive!
Nice, clean
Stayed in April 2024
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Reviewed: April 6, 2024
Candace
United States of America2 Reviews10“Great Stay”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and Garden View - Parkside
- • Stayed 1 night
- • Submitted from a mobile device
Didn't like the poor lighting in the bathroom
The beds were super comfy, everything was clean and staff was amazing!
Stayed in April 2024
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Reviewed: March 31, 2024
Duffy
United States of America1 review10“Ok, for the cost I expected friendlier staff and not to slip in vomit.”- • Leisure trip
- • Family with young children
- • King Room with Two King Beds and City View
- • Stayed 1 night
- • Submitted from a mobile device
The lady that checked us in was very rude and cold, coming from Charleston where we stayed and they were exceptionally nice. I was so shocked coming to this lady. We arrived at 11 PM. We were tired we just wanted to sleep . I had questions I asked her and she answered very cold, like I was bothering her and being an inconvenience to her. My husband bought water from the front desk later after checking in and the man was rude as well, like we were inconveniencing him. I also want to say I don’t like that we had no choice, but to Valet Park. I am not comfortable valet parking my car. I wish I would have realized this and I would’ve stayed somewhere else. I’m sure it was in the fine print I would have stayed somewhere else. I would have liked the option to park on my own and walk in. the room wasn’t fully cleaned. One of the towels had markings on it and in our fridge had two 1/2 empty bottles of water. Also on my way out after the valet got our car I slipped on vomit. It was disgusting. The morning staff/valet were friendly.
The hotel is very nice. The location is nice. It looks great. The bed was comfortable.
Stayed in March 2024
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Reviewed: March 17, 2024
Billie
United States of America31 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 1 night
- • Submitted from a mobile device
Noise of the street
Comfortable and clean
Stayed in March 2024
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Reviewed: March 11, 2024
Joy
United States of America15 Reviews9.0“We enjoyed our stay due to the clean rooms, helpful staff and location! We will be back!”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
There is a significant amount of noise from traffic in the room.
We loved the location of the hotel, we were attending a event at the convention center across the street so the location could not have been more perfect. The staff was friendly and we used the complimentary shuttle to take us to dinner. We loved the hardwood floors in our room and enjoyed the hotel restaurant. We look forward to staying at this location again.
Stayed in March 2024
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Reviewed: February 20, 2024
Peter
United States of America1 review7.0“It was good but a few issues”- • Leisure trip
- • Couple
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
The bar and Restaurant was way understaffed and ran out of food. Valet lost Control and that was clear as they kept saying it aloud.
Location
Stayed in February 2024
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Reviewed: February 19, 2024
Derek
United States of America1 review10“Nice, very clean, nice staff”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 1 night
- • Submitted from a mobile device
No pool
Clean
Stayed in February 2024
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Reviewed: January 22, 2024
Tonya
United States of America4 Reviews8.0“Disappointed”- • Family with young children
- • King Room with Two King Beds and Garden View - Parkside
- • Stayed 1 night
- • Submitted from a mobile device
Some of the staff were rude! Heat went out in my room told staff nothing was done about and it was freezing parking was absolutely terrible only had parking for valet at 35 bucks that’s a rip off when you pay all that money to stay there parking should be free!!
Very convenient place for why we were visiting and very clean
Stayed in January 2024
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Reviewed: January 3, 2024
Syed
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
Enjoyed everything
Cleanliness
Stayed in December 2023
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Reviewed: December 28, 2023
Dianne
United States of America2 Reviews7.0“$30/night to park, and declaring it was valet only is unconscionable. There is nowhere else to park, except in gara”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 6 nights
- • Submitted from a mobile device
Too easy access to the hotel rooms. Anyone could walk in and go up to any floor. Elevators should be accessed by room key only.
The lobby and adjoining areas were very nicely appointed.
Stayed in December 2023
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Reviewed: December 18, 2023
Julie
United States of America7 Reviews10“Much better than the downtown Hilton.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
Our room faced a busy street and it was very loud, making it hard to sleep.
Beautiful lobby, great bar, clean and comfortable room.
Stayed in December 2023
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Reviewed: December 8, 2023
Schwieter
United States of America1 review9.0“Great hotel, just check your heat/air unit.”- • Leisure trip
- • Family with young children
- • King Room with Two King Beds and City View
- • Stayed 1 night
- • Submitted from a mobile device
The heat in our room was apparently not working correctly and when I told the staff at checkout they just shrugged it off and said “Sorry.” and nothing else.
Very well decorated. The rooms were nice and the lobby as well.
Stayed in December 2023
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Reviewed: November 5, 2023
Angela
United States of America9 Reviews1 helpful vote8.0“Great location for convention center, comfortable and clean”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
Parking was pricey
Great location
Stayed in September 2023
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Reviewed: October 14, 2023
Timothy
United States of America2 Reviews10“Perfect one night stay”- • Leisure trip
- • Couple
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 1 night
- • Submitted from a mobile device
It was perfect.
It had been renovated since we stayed there last and it was beautiful. Great staff.
Stayed in October 2023
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Reviewed: October 13, 2023
Ian
United States of America4 Reviews3 helpful votes8.0“A great place to stay very close to U.T.”- • Leisure trip
- • Family with young children
- • King Room with Two King Beds and City View
- • Stayed 1 night
- • Submitted from a mobile device
Parking is very expensive
Great location and brand new
Stayed in October 2023
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Reviewed: September 30, 2023
Charlotte
United States of America1 review1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
I didn't like the fact that I had to pay $30 for parking per night that's what makes me not want to come back
Very nice clean friendly staff
Stayed in September 2023
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Reviewed: September 25, 2023
Alison
United States of America4 Reviews10“I’d stay there again for a fun UT weekend”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
I wish the walls and the windows were a little more soundproof
Great place for UT Family Weekend!
Stayed in September 2023
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Reviewed: September 24, 2023
Teresa
United States of America4 Reviews1 helpful vote10“Expo”- • Business trip
- • Travelers with friends
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
Noise from traffic...we were on second floor...
Closeness to convention center
Stayed in September 2023
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Reviewed: September 21, 2023
Mark
United States of America1 review9.0“Like it. Great location.”- • Business trip
- • Couple
- • King Room with Sofa Bed and Garden View - Parkside
- • Stayed 1 night
Club Level the food was excellent this time. Last time no good at all.
Stayed in September 2023
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Reviewed: September 8, 2023
Jason
United States of America1 review9.0“I thought the hotel was quite nice for the price. The staff were very accomodating.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
The shower gel bottle in my room was empty. I requested that it be filled on the first day, but it was not
The rooms appeared recently updated and quite clean
Stayed in September 2023
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Reviewed: September 2, 2023
Robert
United States of America23 Reviews9.0“Good. We lived Knoxville”- • Leisure trip
- • Couple
- • King Room with Sofa Bed and City View - Parkside
- • Stayed 2 nights
- • Submitted from a mobile device
The coffee shop charged 5$ for a Luke warm coffee out of a pump container. Good hot coffee is a MUST at a hotel. This was disappointing.
Location, staff and overall hotel.
Stayed in September 2023
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