Facilities are basic and on the older side.

The room and bathroom are very spacious for New York standards. Subway and other train stations are close by and easily accessible. The neighbourhood and surroundings feel fairly safe. I appreciate the included breakfast. Staff were friendly and helpful.

Stayed in April 2024

Horrible WiFi, at certain times not working at all. The room got too hot even with AC on.

Great location in a very safe area. Close to the subway and many sights. The staff is very kind. Possibility of luggage storage, which is very useful.

Stayed in May 2024

pillow too soft. Some difficult to handle the hot water in the shower

convenient located

Stayed in April 2024

The smell of marijuana as soon as you step out the hotel, not the hotels fault. Also the room was not very clean and th

The hotel was in a good location and staff were friendly and accommodating.

Stayed in April 2024

When we first checked in, it was sweltering in the room. When we let the front know, they quickly fixed the thermostat. The bathroom smelled of urine when we checked in, but once we had housekeeping reclean the bathroom, it was fine. The bed was VERY FIRM. When we woke up in the morning, we felt sore with stiff backs and hips. There is a rooftop area, but it was closed for renovations. The hotel had one ice machine at the lower level. One thing that was a little weird is that the shower does not have a closing door or curtain, so water splashed onto the floor, and we had to use towels to get the water up.

The room was mostly clean. There was a bathrobe and slippers provided. A small continental breakfast was provided with a dining room. There was a small gym area that provided enough equipment to get a workout in. We had a refrigerator and safe in the room, which was really nice. The staff was attentive and responded quickly to any issues we had. They were very nice and accommodating. I will definitely stay there again! Hopefully, when the rooftop bar has reopened.

Stayed in April 2024

small room

location

Stayed in April 2024

Wifi was only available if you sit in reception

It was in a good location. Complimentary breakfast.

Stayed in April 2024

"I didn't like how the staff greeted us. There was a woman at the reception. The whole staff looked unfriendly. I believe I deserve a welcoming attitude for my money. It was rude towards the customers. Also, the fridge and minibar in the room were empty. Only coffee and cups. The window handle was broken. For two days in a row, I couldn't figure out the ventilation; it was an air conditioner that a worker I called turned off, removing the ventilation grille, he turned off the icy fan. There was a lot of dust in the room, and it was cleaned before our check-in. We coughed from the dust for three days.

I liked the location. High floor and decent potential at this hotel that can be improved.

Stayed in April 2024

There were hair in the towels and linen. They were clean and washed but apparently could use thoroughly cleaning before washing. The room service was not satisfying, they forgot to put towels or coffee each day but when you call they bring. The illumination in the breakfast lounge was tiring, they had blue lights like in a nightclub which you dont want to see in the morning. You could hear the sounds of the doors slamming when the neighbors enter/exit their rooms. The breakfast was not enough in terms of variety.

The location was very good, close to the subway. It was safe.

Stayed in April 2024

Restaurant still under construction so still closed

Location and decent value

Stayed in April 2024

Wifi was not working as the security certificate appeared compromised on both my phone and laptop. The breakfast area is a little dingy.

Affordable accommodation and decent rooms.

Stayed in April 2024

The shower was either boiling or freezing , but I never asked staff about it so we might have been doing something wrong . I think the roof bar wasn’t open which was a shame but temporary. I would recommend this hotel for sure .

Beautiful design , cosy and in a Brilliant area for mid town . Easy walk to everywhere but Peaceful room no noise from streets and friendly cheerful staff .

Stayed in April 2024

location

Stayed in March 2024

They should have a vending machine with beverages and light snacks . The shower should have a full door, the bathroom floor gets messy when you are running the water . It is usually quiet , accept for sometimes when people are slamming their room doors or housekeeping is cleaning the rooms . When front house can they should be welcoming guests. That seems to be a hit or miss .

Close to eateries and attractions.

Stayed in March 2024

the heat doesn’t work as well. the breakfast are bad. there’s no slippers.

it’s a walkable distance from the downtown and the metra. the cleaning staffs are very nice

Stayed in January 2024

Sidewalk can be a little congested because it's in the floral district. Weekends can be a little noisy, there is a club on the corner .

The Continental breakfast has a nice variety. Francesco makes the morning pleasant while guests are getting their breakfast . Location is close to transportation, restaurants and more. The hotel is intimate and for the most part quiet .

Stayed in March 2024

Elevator was to loud sometimes housekeepers would slam doors during the daytime . Sometimes water was very cold.

Jenny is an excellent front desk representative. She is professional approachable and pleasant at all times.

Stayed in March 2024

The hotel is currently undergoing some construction. This made some amenities unavailable such as the rooftop/bar. Additionally, the shower area was nice however completely open so there was frequently water everywhere in the restroom after a shower. The beds in the room are okay, comfortable yet firm however the blankets are incredibly thin. The staff is also very hit or miss, some are great and very nice and others such as managers are a bit more rough around the edges especially at check in.

Hotel Hayden overall was a great stay. The best feature about it is definitely the location! It is conveniently located next to various subway lines. Additionally, the daily housekeeping was fabulous! The AC/heat worked great and was individual to each room which was great.

Stayed in March 2024

The room was freezing cold and the technician didnt fix it, it took over an hour to get blankets. Room at 60 degrees

Location and price

Stayed in March 2024

Old fashion entrance doors

Convenient

Stayed in March 2024

Breakfast

Location

Stayed in March 2024

the rooms are quite dark (at least ours)

the hotel is located in the florists street, in chelsea, where everything can be reached in a few steps.

Stayed in March 2024

Very expensive, but it's Manhattan in December, so that was expected.

Location was great in lower Manhattan. Walking distance to anything that we were interested in visiting.

Stayed in December 2023

We had to wait for the checkin

The room was very nice and had good amenities.

Stayed in January 2024