Our second room was great. The first room not so much. Pulled the covers back and saw a bed bug. Staff immediately changed our room and there were no other problems.

Run well, responsive staff, efficient

Stayed in May 2024

Housekeeping services are provided, but they do not include making up the bed.

Everything

Stayed in May 2024

Far away from downtown Knoxville and UT

Looks refurbished or new-ish. Our room seemed unfinished with an open wall cutout where an electrical box might go and an empty closet alcove (a closet / armoir was out in the living area, not in the bedroom)

Stayed in February 2024

The breakfast was subpar and some of the guests kept us up all night by stomping around and being loud.

It was in a convenient location.

Stayed in March 2024

Great breakfast!

Stayed in March 2024

Mmm N\A

Good

Stayed in December 2023

Our only complaint was that there was no extra bedding for the pull out couch, however, when we called and asked for some, they brought it right up. The front staff were excellent. Really, no complaints. Parking was free and plentiful.

Room was spacious, well appointed, and the entire hotel was brand new. Beds were comfy and bathroom was very modern, spacious. Location was right off the highway and there were lots of restaurants very close by.

Stayed in January 2024

N/a

Loved the breakfast! It felt comfortable staying there. And I’m happy they allow dogs and we were able to bring our pup with us

Stayed in November 2023

Parking was a concern due to having to park in the rear of the building with no obvious security cameras.. Access from the rear parking lot through the patio area was difficult if you were carrying anything. It is poorly designed.

The room was clean and quiet. The bed was comfortable. Open floor plan was nice

Stayed in October 2023

The bed! My pillows kept falling behind the bed bc the bed kept sliding. It was a comfortable bed, but just kept sliding. That caused me not to get a good nights sleep, and also you could hear your neighbors and I didn't like that. I also didn't like that you had to keep your card in the slot at the door for the lights to stay on. Did not care for the breakfast at all, you had to wait a long time if you wanted eggs or crepes. One person making breakfast for about 15 people at one time, just makes for a very long wait. I also didn't like the fact, they charged my card $50 for a deposit after the room was already paid for in advance. Said if everything was good after the check out, my money would be refunded into my account. That really angered me bc the guy at the desk said he needed my card, and no money would be taken out of it, but 5 minutes later, I get a notice $50 was taken out. Probably want go back to this hotel bc of that.

I really liked that the hotel was clean and had a full kitchen. The hotel is located in a good place, not close to many restaurants within walking distance though. The bathroom was spacious. The kitchen had a dishwasher and all the kitchen utensils that you would need if you cooked. The couch made a fold out bed which was great. It was semi carpet and hardwood. I loved that.

Stayed in October 2023

The breakfast has little variety

Clean rooms

Stayed in October 2023

Clean, friendly and modern. TV wasn't working and was fixed immediately. Good breakfast, too.

Stayed in July 2023

Not enough towels, no blackout shades or curtains! We were up at the crack of dawn! Very surprising to pay almost $200 and no curtains?! Breakfast kept running out of forks, (I never got one), took forever to get eggs, no one at the front desk to check me out

Comfortable bed, good size room- breakfast was decent

Stayed in August 2023

see my message above

the front desk staff, especially Mary G she was exceptional. upon arrival she was friendly and welcoming it was extremely late when we arrived our room was not one that I particularly liked but it was late and we were going to make it work, but the blinds weren't working and we were on the 1st floor and our beds were facing the parking lot so that wouldn't have worked. so we informed Mary G of the issue and she quickly upgraded us to a King suite which we weren't expecting such grand accommodations and needless to say our stay went from just having a place to lay our heads to feeling at home. however, there were some issues. I'm a forner assistant, General Manager of Hilton Hotels, but my husband and i never heard of your property before and wanted to deviste from our normal Hilton accommodations. However, no matter where i stay, Q/A is something i look for, so i noticed a few things . having a key to turn the lights on was different but not a deterrent. the tray where the coffee pot is stationed wasn't clean. the table in front of the window has some sort of hard plastic stain on it The ottoman in front of the sofa wasn't clean, the pillows on the sectional need to be cleaned, and the windows are filled with dead bugs the shade in the living area is frayed needs to be changed, the shower could use a shower shelf or caddy to hold your items, and we found a dunkin donuts bag under the sofa along with someone's apple ear buds which we turned onto the front desk staff. since im a person who travels with my own cleaning supplies, I always bring products to clean areas that I use to make my stay comfortable. however, I would stay again because the overall cleanliness of the hotel was satisfactory.

Stayed in August 2023

nothing at all! 10/10 would stay again!!

clean, modern, comfortable, absolutely phenomenal!

Stayed in August 2023

We, family of 5, stayed 2 nights. When I got to my room, which had the 2 queen beds and sleeper sofa, I had 2 towels and 2 wash clothes. My kids pulled the sleeper sofa out and it had not been stripped of the sheets. There was a blanket all aray in the folded mattress as well. I let it go the first night because we didn’t need the sleeper sofa. The next morning I stopped on my way out and asked for there to be 8 towels and 8 wash clothes brought up and the sleeper sofa be stripped so we could use it that night. I got back to the room that evening and had towels but only 2 more wash clothes. The sleeper sofa was never stripped either.

The property was close to everything you could need.

Stayed in August 2023

Location right next the highway was very loud. Pool was nasty. Most staff was not friendly. No ice on our floor. Air would not go below 70, like it was controlled.

Very clean room. Comfortable. Breakfast was good.

Stayed in July 2023

Wifi is not good and the power went out 3-4 times in one day. Not sure what happened 🤷🏼‍♀️

It is very close to everything! Breakfast was great! Bed was so comfortable.

Stayed in July 2023

Breakfast options were limited.

Room was very clean and beds were comfortable. Front desk receptionist was nice. We had no issues with the noise as others have mentioned. It was a nice stay.

Stayed in July 2023

While the hotel itself was pleasant and offered many amenities, I must express my disappointment with the service provided by the Cook Chef. Unfortunately, during my stay, I encountered an ongoing issue with the speed of service at the restaurant. The Cook Chef was consistently working at an extremely slow pace, resulting in long waiting times and substantial lines forming daily. As a guest, it was frustrating to see that the slow service persisted throughout my entire stay, leaving a negative impression on an otherwise enjoyable experience at your establishment. I understand that busy periods can be challenging, but it seemed like this was a recurring problem that needed to be addressed

I thoroughly enjoyed my stay at this hotel. The entire property was impeccably clean and well-maintained. The attention to detail was evident, and everything appeared new and modern. Additionally, its convenient location near the interstate route made it a perfect choice for travelers. Highly recommended!

Stayed in July 2023

The hotel is in a great location. The hotel is clean. The staff was tremendous. Breakfast was outstanding. I have found my hotel for my trips to Knoxville.

Stayed in July 2023

Location very difficult to find in area.I’d gotten lost numerous times in finding the hotel.Even asked several for directions and used GPS.If had a landmark nearby and exit number off I-40 Westbound.I even called front desk at property and had no knowledge of exit #.I happened to be on correct road and finally stopped and asked again at a restaurant .The personnel told me hotel was just down the road hidden in back of lot.Barely could see the entrance sign and jammed up against Home 2 hotel.Tired traveling and it took a waste of time locating the hotel.

Very Clean And Modern Checkin & Checkout Times!!!

Stayed in June 2023

Need to clean floors better

Location

Stayed in June 2023

The only thing not perfect was that the Pillows were a bit too squishy.

The breakfast was really good and the pool and outdoor fire pit areas were great!

Stayed in June 2023