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  5. Reviews of Element Houston Katy

Reviews of Element Houston Katy This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

23653 Grande Centre Drive, Katy, TX 77494, United States of America

#15 of 37 hotels in Katy

Guests' Choice

Review Score

Based on 241 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.2

  • Free Wifi

    9.3

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: March 7, 2023

    4.0
    My first stay was phenomenal! Receptionist was awesome and very nice! This time the receptionist wasn’t pleasant. My car
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The receptionist at check in was unpleasant.

    Stayed in March 2023

  • Reviewed: February 12, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Worst continental breakfast I have ever had a a hotel

    Stayed in February 2023

  • Reviewed: January 9, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    the bed and pillows are great

    Stayed in December 2022

  • Reviewed: December 28, 2022

    10
    Fantastic place, close to great places to eat as well.
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Only one note, no OAN News offered, and for some reason Fox News is listed as an option but didn’t work. ???

    Great location, modern and clean. staff was amazing too!

    Stayed in December 2022

  • Reviewed: October 31, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was bad. The breakfast served was not the quality of breakfast for the amount of the stay. Breakfast was supposed to be from 7 to 10. But at 9am there was no eggs and very 2 sausage link left so was only able to drink a cup of coffee. Bit to mention the Uber driver took it upon himself to take the last two sausage and some french toast stick with his bare hands. Very unsanitary. You can do better.

    Stayed in October 2022

  • Reviewed: October 1, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Great place for a staycation. Close to Katy Mills. Great pool. Nice area. Nice public spaces in the hotel. The staff were kind and helpful. Very clean hotel. Kid friendly.

    Stayed in September 2022

  • Reviewed: September 7, 2022

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 2 nights

    Maybe provide a small buffet breakfast to guest who are rushing in the morning for work or school training travel. Should be included in stay

    Stayed in September 2022

  • Reviewed: September 6, 2022

    10
    Beautiful property will be back
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Really nice room full refrigerator and over all really nice set up will definitely be back

    Stayed in June 2022

  • Reviewed: September 5, 2022

    3.0
    Not impressed.
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness of hotel & room, change air filters, shampoo the carpet in the common areas, something to address the smell.

    Musky smell of mildew in the lobby and in the room. Overpriced for what it was. Only stayed 1 night, moved to True.

    Stayed in September 2022

  • Reviewed: July 25, 2022

    5.0
    barely average.
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night

    Clean

    Breakfast pretty much doesn't exist. Arrived at 8 am. There were some cold premade pancakes. A few sausage patties. No eggs. No bagels or pastries. Bad coffee. Ended up driving to Starbucks.

    Stayed in July 2022

  • Reviewed: July 15, 2022

    10
    beautiful place, clean, great staff
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 4 nights
    • Submitted from a mobile device

    nothing

    everything

    Stayed in April 2022

  • Reviewed: July 1, 2022

    10
    Overall, wonderful stay and we will stay at The Element again!
    • Leisure trip
    • Group
    • Guest Room, 1 King
    • Stayed 1 night

    There were no pool towels out at the pool so I asked the front desk for towels and she was able to accommodate us. The larger room only had 2 bath towels, so once again we asked the front desk and she helped us. Only 1 elevator was in operation during our stay, it would have been nice to have faster service up and down with both running. We wished breakfast was served a little longer, like to 10am.

    Staff was helpful, rooms were clean, beds were comfortable, loved the large showers.

    Stayed in June 2022

  • Reviewed: July 1, 2022

    6.0
    it was not worth the amount of money paid.
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    it wasn’t the cleanest. too many dogs, I say, if there are going to be that many dogs coming in and out, they need better air purifiers or some odor masking spray or something.

    the staff was nice and tentative. the a/c get cold.

    Stayed in June 2022

  • Reviewed: June 27, 2022

    10
    We will definitely be back to visit it was the perfect staycation!!!
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night

    From the beginning to the end... every staff member was professional and extremely nice!!! The housekeepers were amazing and attentive! The room was very clean and exceeded our expectations! The pool area was clean and very relaxing.

    Stayed in June 2022

  • Reviewed: June 20, 2022

    1.0
    it was a waste of money.
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    got to room for my girls, had to waste half a hour trying to get there tv to work, never did, had to have my girls whom we had requested size by side rooms moved from room 338 to 306. we were in 344. you do the math.staff tried to help. we called earlier in the week to specifically ask if the pool was operating properly and was told yes. we went to try and swim and the water was so murky we cold not even see the bottom from the three foot side. this stay was a total failure. we won’t be back.

    very little

    Stayed in June 2022

  • Reviewed: June 13, 2022

    10
    Awesome place!
    • Leisure trip
    • Couple
    • Studio, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Beautiful building, excellent location on a peaceful neighborhood. The building is tastefully decorated and has everything you need. Secure parking (which they don’t charge you extra like others do) and very clean. The room (Studio / King) was pretty spacious, had electric curtains and view to very nice pond. Will definitely be my “go to” option when in katy.

    Stayed in June 2022

  • Reviewed: May 30, 2022

    10
    excellent
    • Family with young children
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    good

    Stayed in May 2022

  • Reviewed: May 24, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    The property had up to date furnishing, with a kitchenette area.

    Stayed in April 2022

  • Reviewed: May 23, 2022

    4.0
    the main reason I picked this location was the pool and not to be able to use it was disappointing to say the least.
    • Leisure trip
    • Group
    • Studio, 2 Queen, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    the pool was not available

    staff was friendly

    Stayed in May 2022

  • Reviewed: May 14, 2022

    10
    I would stay there again.
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Not impressed with the breakfast. could be better.

    it was very clean, staff was cheerful and the location was great.

    Stayed in April 2022

  • Reviewed: May 9, 2022

    6.0
    Decent Stay
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Could use improvement with cleaning. Some areas could've used more attention.

    The staff was very helpful and friendly.

    Stayed in May 2022

  • Reviewed: May 2, 2022

    4.0
    My stay was miserable
    • Leisure trip
    • Solo traveler
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The place was clean but there was a lacrosse team and dance team on property and they were up loud and running through halls well past 1am. I was supposed to be up at 7am I was tired and the bed was totally uncomfortable, it was not a good thing

    The breakfast has about 30 kids hands in it before I could get anything and the were rude

    Stayed in May 2022

  • Reviewed: May 2, 2022

    10
    it was perfect!
    • Leisure trip
    • Travelers with friends
    • Studio, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    nothing was wrong.

    it was absolutely beautiful inside & out. the staff members were so accommodating and sweet!!

    Stayed in April 2022

  • Reviewed: March 27, 2022

    1.0
    Not worth the money I paid
    • Leisure trip
    • Solo traveler
    • 1 Bedroom Suite, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything about the filthy room

    Front desk workers

    Stayed in March 2022

  • Reviewed: March 22, 2022

    3.0
    unless you are on drugs , don’t stay here!
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    all the people smoking weed around and in the property

    coffee

    Stayed in March 2022

Showing 76 - 100

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