Reviews of Courtyard by Marriott Knoxville Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
210 West Church Avenue, Knoxville, TN 37902, United States of America
#14 of 103 hotels in Knoxville
Guests' ChoiceReview Score
Based on 138 hotel reviews
8.9Score breakdown
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Cleanliness
9.4
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Comfort
9.3
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Location
9.4
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Facilities
9.3
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Staff
9.3
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Value for money
8.2
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Free Wifi
10.0
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Reviewed: May 17, 2024
Kim
Australia11 Reviews10“Perfect location for a 1 night stay. Short walk to the main street.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Location and parking
Stayed in May 2024
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Reviewed: May 17, 2024
Jared
United States of America3 Reviews1 helpful vote9.0“nice clean place with a comfortable bed and good location. would book again for sure”- • Leisure trip
- • Solo traveler
- • Guest room, 2 Queen
- • Stayed 1 night
there was a parking fee that i wasnt aware of until i got there. i think it was $20. however it did hash out the next day by being able to leave it there past checkout. i didnt have to drive to a public parking lot and pay.
I did not eat at the hotel but that was a nice option. the location was excellent for walking around downtown. parked my car in the hotel garage and didn't use it again until i left to go home. they allowed me to leave it in the garage past check out time so i didnt have to pay for public parking again.
Stayed in April 2024
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Reviewed: December 5, 2023
Lana
United States of America7 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Pillows
Convenient to venue
Stayed in December 2023
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Reviewed: December 1, 2023
Teresa
United States of America14 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Was disappointed there wasn't breakfast the next morning, especially for what we paid for the room. Very disappointed we had to pay for parking our car in garage that was attached to the hotel.
Everything was great! Room was very comfortable! Excellent location!
Stayed in November 2023
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Reviewed: October 29, 2023
Kerry
United States of America2 Reviews10“Perfect”- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Great
Stayed in October 2023
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Reviewed: October 14, 2023
Lois
United States of America8 Reviews8.0“Ok”- • Leisure trip
- • Couple
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast. The buffet was out of food when we arrived about a half hour before closing. By the time the eggs and meats were replenished and we sat down to eat, they closed the buffet when I would have liked seconds. They could have just locked the doors to new patrons but instead they closed the door to the buffet room.
Location primarily. Also, I felt safe with security of having to use room key in the parking garage and elevator.
Stayed in September 2023
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Reviewed: October 9, 2023
Adrian
United States of America1 review10“Very pleased will stay again”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
NA
Very clean and welcoming
Stayed in September 2023
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Reviewed: September 13, 2023
P
United States of America2 Reviews10“Our family enjoyed our. Staff was great hotel was nice and clean. Room was great and location was good.”- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Very nice and clean. Staff was great
Stayed in September 2023
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Reviewed: September 12, 2023
Adriena
United States of America34 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was nonexistent.
Location
Stayed in September 2023
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Reviewed: September 10, 2023
Renee
United States of America6 Reviews10Exceptional- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Was charged 61.00 for 2 drinks out of the market and 1 parking pass
Stayed in September 2023
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Reviewed: September 6, 2023
Sherrie
United States of America1 review10“The staff was very friendly and the room layout very comfortable”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
I really do not like that you have to pay for parking given the cost for a very clean and comfortable room.
I love the location and self parking
Stayed in September 2023
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Reviewed: September 4, 2023
Andrew
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Guest room, 1 King, Sofa bed
- • Stayed 2 nights
- • Submitted from a mobile device
Bed could have been move comfortable. Everything else was nice, comfortable, and clean.
Hotel parking well lit, easily accessible, and hotel amenities were nice.
Stayed in September 2023
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Reviewed: August 8, 2023
Rickie
United States of America10 Reviews10“Would definitely stay again. Was just passing through, would like to see more of Knoxville.”- • Couple
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Not interested in the bistro breakfast.
Very clean. I haven’t seen a hotel bathtub so spotless.
Stayed in August 2023
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Reviewed: July 10, 2023
David
United States of America23 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
BOOKING.COM PLEASE UPDATE YOUR WEBSITE FOR THE DOWNTOWN COURTYARD MARRIOTT AND THE RESIDENCE INN. Both hotels are in the same building, so you are booking a room at different prices for two different hotels, but you are in the same building with the same amenities. If you book with The RESIDENCE Inn, you get a very good breakfast. If you book with Courtyard, you have no breakfast unless you pay an extra $10 a person. Courtyard says you have access to a Bistro. Well, RESIDENCE Inn guests do too. It's an over-priced Starbucks and bar, only open 5pm to 7pm for dinner and 7am to 9am for breakfast. PARKING IS NOT FREE FOR EITHER HOTEL. YOU WILL PAY $23.00 A DAY. BUT, they offer parking to non guests, for a maximum cost of $20 if they stay longer than 4 hours, and YOU DO NOT NEED A KEYCARD TO ENTER OR EXIT THE PARKING LOT, even though they say you need key card to exit, it is a pressure plate under car that opens gate. The only difference between Courtyard Downtown and RESIDENCE INN downtown is RESIDENCE Inn gives you breakfast. The hotels should be advertised as Courtyard RESIDENCE INN. Breakfast should be provided to Courtyard guests just like the RESIDENCE Inn guests.
Location within downtown and restaurants within a few blocks. Rooms were nice ab clean, beds comfortable. Overall hotel cleanliness is good and there is ample parking.
Stayed in July 2023
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Reviewed: June 22, 2023
Laura
United States of America5 Reviews9.0“Clean and friendly staff.”- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
Bed not very comfortable
Liked the location. Easy to walk to restaurants and activities.
Stayed in June 2023
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Reviewed: June 1, 2023
Payne
United States of America1 review10Exceptional- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
noisy even on 4th floor from outside
easy parking and comfortable
Stayed in May 2023
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Reviewed: May 30, 2023
Tess
United States of America2 Reviews10“It was a very clean hotel, close to many amenities and met my goal of having a great gym.”- • Business trip
- • Solo traveler
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
I requested a late checkout but they could not accommodate my request because I was not a member of Marriott's program.
I loved their well-equipped gym! Their staff was accommodating and attentive. The location is excellent and within walking distance of great restaurants and shopping.
Stayed in May 2023
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Reviewed: May 9, 2023
Eugenie
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
Clean, comfortable, & friendly staff
Stayed in May 2023
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Reviewed: March 13, 2023
Carolyn
United States of America9 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Sofa bed
- • Stayed 3 nights
- • Submitted from a mobile device
The restaurant didn't deliver to the rooms.
Location
Stayed in February 2023
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Reviewed: March 9, 2023
Kathi
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Guest room, 1 King, Sofa bed
- • Stayed 2 nights
The property was lovely...clean and very well-appointed.
Stayed in March 2023
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Reviewed: March 3, 2023
Haim
United States of America4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
Perfect
Stayed in March 2023
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Reviewed: February 22, 2023
Kathy
United States of America29 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
It was advertised closer to Thompson Boling Arena than it was. Price was high not to have complimentary parking and breakfast. If these were included, it would be a fair price.
The hotel was clean and the staff was friendly.
Stayed in February 2023
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Reviewed: February 19, 2023
Fate
United States of America2 Reviews10“it was a good start to a weird ending.”- • Leisure trip
- • Couple
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
asked about room service. said no thank you, they still proceeded to try and enter the room.
everything about our room and property was nice.
Stayed in February 2023
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Reviewed: February 17, 2023
Jennifer
United States of America3 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
I booked and gave the checking person information since I was not present. I then get a call that I had to be present to swipe my card. I am at least 1 hour away. I was also charged more than I reserved the room for.
Stayed in February 2023
