9137 Cross Park Drive, Knoxville, TN 37923, United States
#73 of 103 hotels in Knoxville
Guests' ChoiceBased on 1835 hotel reviews
6.9Cleanliness
7.5
Comfort
7.5
Location
8.2
Facilities
6.9
Staff
8.0
Value for money
7.3
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
David
United StatesWhile swimming in the pool a pool light just started floating in the water. When I went down for breakfast all the tables were dirty and when I asked for a rag to clean the syrup off the table the lady got an attitude
The beds were ok and the room was decent
Stayed in May 2024
Reviewed: 20 May 2024
Stephanie
United StatesPull out sofa was broken. Shower leaked.
Staff was friendly good breakfast. Beds were comfortable.
Stayed in May 2024
Reviewed: 23 April 2024
Kimberly
United StatesPowdered eggs?!! Yuck!
Stayed in April 2024
Reviewed: 18 April 2024
Jennifer
United StatesThe person who checked me in only authorized my key card for one day. So upon returning after a long day with my hands full I had to trudge downstairs to find out why I could not enter my room. The pool area floats could have been a less worn and maybe different sizes. I was surprised that the towels in the pool area were not washed the whole time I was there. On Sunday morning I went to the desk to let the attendant know there were only two towels left. He was busy on his phone and didn't do anything about it. When I checked out I mentioned it and he put his phone down long enough to say that housekeeping would take care of that when they came in. He said there is probably some extra in the closet. I suggested he check and put them out for the guests wanting to use the pool.
I loved having an indoor pool to exercise in before and after my class.
Stayed in April 2024
Reviewed: 17 April 2024
Phil
United StatesFridge had to be exchanged, washing machine and dryer hadn’t worked for months, only one ice maker in 3 worked and only one lift operational.
Pool temp was the best
Stayed in April 2024
Reviewed: 17 April 2024
Steve
United StatesPool was closed No drapes to block out daylight
Clean, comfortable , staff was super friendly Breakfast included with stay
Stayed in March 2024
Reviewed: 15 April 2024
Raymond
CanadaTired. No phone in our room. At check in the young lady either had poor training or did not care. Set in a commercial area, the hotel had no signage at the road to tell us where to enter. The hotel is not visible from the road
Clean
Stayed in April 2024
Reviewed: 4 April 2024
Dana
United StatesHousekeeping staff would holler at each other very early while cleaning rooms
Location location location
Stayed in February 2024
Reviewed: 3 April 2024
Claudia
FranceFirst room did not have working aircondition
Location
Stayed in April 2024
Reviewed: 24 March 2024
Dwayne
United StatesNeeded more parking spaces
Great location, clean
Stayed in March 2024
Reviewed: 18 March 2024
K-scott
CanadaIce machines out of order
Stayed in March 2024
Reviewed: 7 March 2024
Vicki
United StatesThe bathroom was too small. The vanity needs to meet the walls so items don't fall off as I move things around. The bathroom floor was sticky. 😬. The cloth chair had visible water marks and a stain right where your patootie would be. The seating area was very cold and requires a shade on the walls other than white to make it more comfortable. I called for a wake up call. No answer the first time after ringing 20 times. My second call was answered within 10 rings, i heard a voice. It took him 2 times before I understood his accent that he was saying something like "Country Inn....". I asked for a 5:30 wake-up time, however, after 5:45 the next morning that call had not arrived so I took the phone off the cradle. My partner said the breakfast offerings were very good. Bacon, sausage and eggs were good, and the waffle was thick and delicious. Online reservation said I'd pay for the room upon arrival, however, found my room was paid for upon arrival. Overall, would stay here again.
The bed and pillows
Stayed in March 2024
Reviewed: 7 March 2024
Rosalie
CanadaThe carpet was lifting on the floor we were on. It was hard to roll the suitcase. Pretty minor
Location, places clean & comfortable
Stayed in March 2024
Reviewed: 29 February 2024
Paula
United StatesThe sheets had a stain, I asked for a new set and changed it myself, housekeeper was not available. The pool was not operational, again. Parking lot was small.
The larger room was nice. The breakfast was good. The room had a microwave and fridge. No bugs.
Stayed in February 2024
Reviewed: 21 February 2024
Mary
United StatesSelection
Ok
Stayed in February 2024
Reviewed: 2 February 2024
Rhonda
United StatesBed was too soft. Heard strange noises at the beginning of the night
Did not participate.
Stayed in January 2024
Reviewed: 1 February 2024
Cindy
United StatesFront entrance access was roped off to Main Lobby and the Convenience Shop inside was VERY limited (didn’t look like the pics online)
Convenience off I-75. And sets off major road, so was quiet during the night.
Stayed in February 2024
Reviewed: 23 January 2024
Heather
United StatesIt wasn't as clean as i would expect, and finding dead roaches isn't something I'd expect from a hotel.
The location
Stayed in December 2023
Reviewed: 19 January 2024
Melissa
United StatesThe value
Stayed in December 2023
Reviewed: 14 January 2024
April
United StatesNo warning that the pool was inoperable. That was part of the reason we wanted to stay at this particular one--indoor pool.
Convenient location (use of back roads), breakfast provided, not a huge hotel.
Stayed in December 2023
Reviewed: 12 December 2023
Patricia
United StatesI was disappointed that the orange juice was broken the entire time I was there. Also, the carpets were quite stained -- which I expect is from having animals stay.
I was happy that there was a hot breakfast with two options. The price was good for me.
Stayed in December 2023
Reviewed: 11 December 2023
Leslie
United StatesOutdated, dirt stains on curtains. Ripped rugs. Needs updating. Pool was closed.
The gentlemen who checked me in was nice
Stayed in December 2023
Reviewed: 5 December 2023
Barry
United StatesThe coffee was watered down The bacon was thin until it was trasparent Hall carpet was old and smelled like someone's cooking
Jennifer (staff) and other staff were great. Friendly, helpful and professional.
Stayed in December 2023
Reviewed: 3 December 2023
Kathy
United StatesHeavy smell of food and air freshener
Comfortable bed quiet
Stayed in November 2023
Distré, France
Ucluelet, Canada
Hinton, Canada
Rynia, Poland
Okanogan, USA
Połchowo, Poland
Paleokastritsa, Greece
Bussolengo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content