Firealarm went off twice. Smokedetector went off as well

Neat and clean

Stayed in February 2024

The room really small, the bed was comfortable the bathroom was clean and functional but there were not room for two women luggage

The building is beautiful, staff were amazing, restaurants and rooftop beautiful,food and drinks were up to par

Stayed in March 2024

Great hotel. The staff was really friendly and helpful. The room was comfortable and definitely big enough for two people. The location is excellent - walking distance to a lot of attractions and easy to get to other parts of the city via the subway. There are also a lot of great restaurants and takeaway options nearby. And of course, the hotel is right in the Theater District, so it's perfect if you plan to see a Broadway show.

Stayed in March 2024

Nothing

Great hotel in a superb location. Nice rooms, comfortable beds, clean and spacious bathroom. I saw some reviews about the noise from the rooftop bar - we were on the 21st floor and there was nothing we could hear.

Stayed in March 2024

The standard room is a bit small.

Great location in the proximity of Broadway, Times Square. The room has a great view overlooking downtown Manhattan.

Stayed in March 2024

The best location in Manhattan, this was my second stay in Civilian Hotel, reception team was very kind and responsible

Stayed in December 2023

Nice location

Stayed in March 2024

Rooms are a bit small, but that’s expected in Manhattan

Staff was really good. Facilities were great. No compliants.

Stayed in March 2024

Stylish and nice!

Stayed in March 2024

Heating overall was almost non-existent, no matter how high temperature I put in the thermostat, it did not produce warm air, it was rather just circulating room temperature. It did not bother me too much as I have not stayed long enough, but I did have to put on a lot of clothes to stay warm when inside the room. Also, when I was leaving I asked the receptionist to help me order a taxi through an app which usually works for me on my phone but then it was not working. She asked me to pay for her to help me with getting a cab through their app, or I can go and try to catch one on the street, in heavy snowfall. I think it was a petty thing to do, asking for payment for a small kindness like this, not to mention when I did not find a cab outside straight away, her colleague helped me with the app, totally free, in the name of hospitality, which, tbh something that I would expect as a minimum.

This was a past minute booking as I was held up at customs at JFK and was unable to catch my connecting flight. I only stayed 1 night.The hotel is in a very good location, quiet street, relatively close to everything. What I liked the most was the view from the room, that was perfect and also the room was pretty quiet as well. I travelled alone so the size of the room was ok, as I also have not really unpacked,but for a couple it is definitely considered small. I also liked the style of the room and the hotel.

Stayed in February 2024

Rooms are a bit small

So convenient and amazing decor

Stayed in February 2024

There was almost no room to store any luggage. A cabinet would have been good.

Great location. Staff was exceptionally friendly and helpful.

Stayed in March 2024

It is a fantastic location, within walking distance of Times Square, Broadway, and Central Park. A lot is happening in the hotel from Thursday to Sunday. All of the above and the super-friendly staff made our stay exceptional.

Stayed in March 2024

No slippers nor robe; that’s very disappointing.

Staff customer service was superb. Location is great.

Stayed in March 2024

Great view from the room and very friendly receptionists!

Stayed in March 2024

I wish I had been told at check in that there was free coffee in the morning. I only found that out as I checked out.

clean and simple. Very friendly staff. rooftop view was lovely

Stayed in March 2024

We booked the small room. It was a bit to small for myself, my 6"4 husband, our luggage and my disability stuff. But I do have to travel with a lot of stuff

Nice decor with a good space saving layout. The staff were brilliant and the room was clean.

Stayed in March 2024

Clean rooms. Small, but quiet and stylish

Stayed in March 2024

The only thing I didn’t like and this does not pertain directly to the property, was that their was a night in which thief was a rooftop event and the bouncer at the front was rude about which way guests should enter the facility. I as a guest came up from the pathways of rooftop guest and asked “oh what if you’re a hotel guest?” And the bouncer just rudely said “next time use the next entrance” and let us in. I was unaware of any other entrance and found that a bit rude from his part as I should have more priority then rooftop guests at the hotel I am staying at. But other than that. The Hotel staff, location and property were excellent

I loved the quality of service i received. The staff at civilian is stellar. They anticipate all of your needs and are ready to accommodate any need or want one may request. One of the best services i have ever received at a hotel. The property is also very clean and nice designed.

Stayed in March 2024

Tea/coffe facilities in room. However free coffee was offered in the restaurant in the morning.

Very New York. Small but well considered rooms. Front desk staff super helpful. Location very central to Times Square, theatres and public transport.

Stayed in March 2024

Nothing, well maybe there is not too much place to put away things. Hangers would have been practical. Coffee and tea and minifridge would have been nice

Ideal situation, near Time square but quiet, near 50th metro station, Port authority bus station. Walkable distance from Broadway theatres, safe for female traveller, amiable staff. For a quiet room with nice view, better choose one on upper floor, away from elevator, few floors beneath the rooftop club. Very clean and nicely decorated room. Bed very comfy. I had room 2307, on 23rd floor. Love to have a steamer available to unwrinkle my clothings. Hotel offers basic service (without daily, cleaning). If you want daily cleaning, choose all inclusive services it will cost more. Being tidy and having short stay, I had basic, if needed it’s 15$ extra for cleaning. Possible to have a very early check-in for 120$ extra or they can keep your luggage until your room is ready. Mini grocery nearby on 8th Ave. Excellent choice if you come to NYC to see shows! Wine, cocktail, coffee time was nice.

Stayed in February 2024

A little pricey and the rooftop bar wasn’t that nice

Staff was exceptionally friendly and welcoming

Stayed in March 2024

The room was small for two people but nicely decorated and it's kind of what you expect in New York.

We stayed here for my 30th birthday and the staff were so kind, even leaving a lovely birthday message in the room and some Prosecco! The hotel decor and atmosphere is really nice and inviting, we didn't get a chance to try out the rooftop bar or cocktail room but they looked great!

Stayed in February 2024

It was tiny which is expected in NYC. They did a really good job to maximize the space the best they could I only wish there was a little space on the side of the bed for a table or something. The side of the bed was just about pushed right against the wall

It was so close to time square and walking distance to a lot of the tourist spots (Central Park, Museum of Natural History, Rockefeller Center, Time Square etc)

Stayed in March 2024

The only drawback is the lack of space to repack and wait for a taxi. We had an evening flight to Europe and when picking up our luggage we couldn't open our suitcases freely to pack our last purchases and change clothes for the trip. We had to do it in the ground floor corridor between the bathroom and the social rooms.

Hotel in a very good location, with nice decor, two bars and a restaurant. The room is small but sufficient, well designed. A nice touch is free coffee in the morning and drinking water always available on every floor. Overall we are pleased with our stay.

Stayed in February 2024