Reviews of citizenM Washington DC Capitol This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
550 School Street Southwest, Southwest, Washington, D.C., DC 20024, United States of America
#26 of 154 hotels in Washington, D.C.
Guests' ChoiceReview Score
Based on 3146 hotel reviews
8.6Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.2
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Facilities
8.8
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Staff
9.0
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Value for money
8.5
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Free WiFi
9.0
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Reviewed: May 18, 2024
Eric
United States of America3 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
The video in the elevator was a bit too much
Stayed in April 2024
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Reviewed: May 17, 2024
Dmitrii
Russia5 Reviews10“Thank you for amazing stay and sweet memories of the Washington”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Everything was really good
Everything was perfect, very clean, friendly staff, very good location, very modern design, everything is new. Also really liked controlling iPad for features of the room (cleaning, lighting features, and so on) it’s cool !
Stayed in May 2024
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Reviewed: May 13, 2024
Green
United States of America1 review9.0“It was ok”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
I didn't like when I got there early. They wouldn't give me a early check-in which I had no problem paying for. I had to wait for awhile and I was very tired.
Location
Stayed in May 2024
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Reviewed: May 13, 2024
Clare
United Kingdom16 Reviews9.0“Happy with my choice. Great location.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Couldn’t find a local grocery store in the area but that’s not a major problem.
Once I figured out which exit to take at L’Enfant Plaza Metro (Exit 2) it took only three minutes to walk to the station. It’s the best connected station on the network. National Mall is a 7 minute walk away. There’s a Starbucks about a 4 minute walk away if you don’t fancy the hotel breakfast. 13 minute walk away to The Wharf where there is a decent selection of restaurants. Gym was really well equipped. Room was comfortable, clean and shower was good.
Stayed in May 2024
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Reviewed: May 12, 2024
Deborah
Australia9 Reviews1 helpful vote8.0“Great location, comfy & functional.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
No kettle in the room
Location, clean & comfy bed
Stayed in May 2024
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Reviewed: May 11, 2024
Jake
United States of America3 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Exceptionally clean
Stayed in May 2024
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Reviewed: May 7, 2024
Jesper
Sweden10 Reviews8.0“Great modern hotel in fantastic location.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
A bit pricy and the proximity to a nearby railway might bother some at night.
Great modern hotel in fantastic location.
Stayed in May 2024
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Reviewed: May 6, 2024
Suzanne
United States of America1 review9.0“Overall enjoyable but parking is a dealbreaker”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
NO PARKING!! Expensive and small rooms
Breakfast good. Location
Stayed in May 2024
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Reviewed: May 5, 2024
Ahmed
Jordan5 Reviews10“Fantastic hotel”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was really good, it served good pastries. I made an avocado chest egg bagel. It was delicious. I love the hotel interior design, it gives you a vibe of DC. Definitely a place I would recommend for any visitor.
Stayed in May 2024
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Reviewed: May 5, 2024
Kimberly
United States of America8 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Small rooms,but works for a quick trip and we knew they were small before booking. Not bad for a short weekend for a couplen or one person.
Clean rooms and friendly staff.
Stayed in May 2024
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Reviewed: May 5, 2024
Sam
United States of America6 Reviews2 helpful votes10“Staff is so helpful and kind. They all have a smiling face.”- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Staff is wonderful
Stayed in May 2024
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Reviewed: May 4, 2024
Catherine
United Kingdom8 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
I would have liked tea and coffee making facilities in my room.
Location - Brilliant. Breakfast - Satisfactory. Bed - very comfortable. Room - small ( but fine for me because I was alone) Staff - excellent.
Stayed in May 2024
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Reviewed: May 3, 2024
Yee
Hong Kong40 Reviews10 helpful votes9.0“Chill and relax”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
A tiny story, there is 2 stuff told me i can take the train back to bus terminal instead of walking or take taxi.. turns out the train have a lunch break. The time table said it will stop at 10:00-13:00 something. I hope they have those information before telling the guests this is an option….
Close by the bus terminal. And all the museums,, al in walking distance. Room is clean as usual and easy to control everything. I like the tiny bench inside room. Very easy to tidy up luggage.
Stayed in April 2024
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Reviewed: May 1, 2024
Ayanna
United States of America1 review8.0Very Good- • Business trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
My only critique will be associated with the lack of affordable parking
All except parking
Stayed in April 2024
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Reviewed: April 29, 2024
Sharla
United States of America14 Reviews9.0“Comfortable and convenient for the price.”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Internet and phone reception was poor. Struggled to connect with my hot spot.
Bright, clean and modern room.
Stayed in April 2024
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Reviewed: April 27, 2024
Brent
United States of America1 review10“Room was very unique and small.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
It was difficult to know when my door is unlocked after using my key card
Property was very unique with its design and amenities
Stayed in March 2024
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Reviewed: April 26, 2024
Robert
United States of America9 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
Did not use.
Stayed in March 2024
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Reviewed: April 25, 2024
Michael
United States of America1 review10Exceptional- • Business trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing comes to mind.
The staff was friendly and helpful and the location had a comfortable atmosphere.
Stayed in April 2024
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Reviewed: April 21, 2024
Lisa
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Restaurant/bar was understaffed which was frustrating and caused excess wait times.
Loved the view from our room and the bed in the window. Room was small but very clean, stylish and efficient. We really enjoyed the location and atmosphere of the hotel. Teen liked all the digital features and lighting.
Stayed in April 2024
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Reviewed: April 16, 2024
Christi
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
Such a great visit to DC. Thank you! My daughter and I were exploring DC and showing her American Univ and had so much fun. Hotel and staff were fantastic.
Stayed in April 2024
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Reviewed: April 11, 2024
Monahan
United States of America3 Reviews8.0“Great for a solo road warrior”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
What more could you want? Maybe a bit more space than a cargo container? How about a coffee/tea pot in the room so you don't have to go downstairs, wait in line and spend $ before you can relax for the night or wake up in the morning. And, no, there is no room service. The room is optimized for one person. The king bed has 3 walls around it so either one or both of you will have to crawl out of the bed. Also note that there is no dedicated spot for a car to stop outside to unload luggage, so you better be able to jump out quickly with all your belongings in city traffic.
CitizenM is set up to be trendy for the young professional road warrior. Good internet, high tech rooms, a bar, breakfast and a gym. The location for this hotel is awesome, everything is clean and the staff is friendly. I like the decor and the hi tech room controls.
Stayed in April 2024
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Reviewed: April 11, 2024
Jonas
Germany29 Reviews4 helpful votes8.0“Good hotel, great location, would def stay there again.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
Parking situation is not great. Parking spots in front of the hotel are free, but its very limited. The parking garage next ot the entrance DOES NOT belong to the hotel and is very expensive. Better to park on the street. Free at night until 7am.
Cozy rooms, even though a bit small. Just enough space for one, max a couple. If you're planning to just come back to the hotel to sleep, then its great! Beds are very comfy and spacious. the lightshow in the bathroom is fun. In walking distance to Independence Avenue, Smithsonian and Capitol Hill.
Stayed in January 2024
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Reviewed: April 9, 2024
Sean
United States of America22 Reviews5 helpful votes10“Excellent fun hotel!”- • Business trip
- • Couple
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
Really fun and funky design. Great to be able to work in the downstairs / main floor space.
Stayed in March 2024
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Reviewed: April 9, 2024
Maria
United Kingdom10 Reviews1 helpful vote9.0“Great location and cool hotel.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Could have an iron in the room.
Great location, good hotel bar and clean, comfortable room.
Stayed in April 2024
