20 East Chestnut Street, Chicago, IL 60611, United States of America
#21 of 183 hotels in Chicago
Guests' ChoiceBased on 1116 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.6
Facilities
9.1
Staff
9.1
Value for money
8.5
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 17, 2024
Avner
Israelnothing!
value for money in it's league - best of breed. I LOVE Sofitel!
Stayed in May 2024
Reviewed: May 15, 2024
Andrey
United States of AmericaNo comments
Location, View, Services
Stayed in May 2024
Reviewed: April 29, 2024
Isabela
United States of AmericaN/A
Room was very clean and nice. Great location within walking distance of everything. Staff went above and beyond to make us feel welcomed and comfortable during our stay. Great amenities. We will definitely be back.
Stayed in April 2024
Reviewed: April 26, 2024
Pablo
United States of AmericaFood amazing, view from the room spectacular. Staff very professional and friendly, trying to help in any ways.
Stayed in March 2024
Reviewed: April 24, 2024
Anne
United States of AmericaLoved that they could accommodate early check in!
Stayed in April 2024
Reviewed: April 22, 2024
Mike
United States of AmericaIn the room the pillows were too small. There were no extra blankets. Would have liked at least one heavier blanket. Would have liked bigger pillows. Too many choices on the pillows. Adjusted the heat but the room never seemed to get warmer.
Location and room in general. Liked the hotel and the staff was great. Liked the staff at the front desk. They were very helpful and attentive.
Stayed in April 2024
Reviewed: April 15, 2024
Jeff
United States of AmericaThe bed was a bit soft for me. Room 3003
Stayed in April 2024
Reviewed: April 12, 2024
Tareq
SpainThe water taps in the bathroom room 2604 are loose , they need maintenance.
Comfortable
Stayed in April 2024
Reviewed: April 8, 2024
Randy
United States of AmericaSnacks would be good.
Perfect location and always comfy.
Stayed in April 2024
Reviewed: April 8, 2024
Tommarais
BelgiumI had to queue too long to check in. in room coffee facilities could have been better. did I really pay $10 for a coffee in the breakfast room?
room was standard, fine, with small chaise lounge. staff very helpful.
Stayed in March 2024
Reviewed: April 8, 2024
Keith
United States of AmericaThe only downside is the valet costs $85 which is nuts and that it takes 15 a 20 minutes to get your car
Stayed in April 2024
Reviewed: April 4, 2024
Juan
United States of AmericaBreakfast was delicious and service was excellent.
Stayed in March 2024
Reviewed: April 4, 2024
Juan
United States of AmericaThank you service was excellent.
Stayed in March 2024
Reviewed: April 3, 2024
Dimos
GreeceThe bed, although large, was not comfortable. One side was overly firm, while the other was too soft, causing me to sink into the mattress, which made it difficult to move around until I fell asleep or even during my sleep (I weigh about 55 kg). On the other hand, both the room and the bathroom were spacious and comfortable, as we had booked a junior suite.
The property is situated in a fantastic location with a plethora of attractions nearby. Most major tourist spots are within a maximum 15-20 minute walk or a quick 5-6 minute drive. The area is upscale and classy, home to prestigious hotels, shops, and restaurants, as well as casual fast-food options. The staff was friendly and accommodating. We enjoyed a delicious à la carte breakfast during our stay.
Stayed in March 2024
Reviewed: April 1, 2024
Tory
United States of AmericaParking prices
View cleanliness and politeness
Stayed in March 2024
Reviewed: April 1, 2024
Rachel
United KingdomNot much. It ticks all the boxes for us.
We have stayed here before. We’ve also tried other hotels in Chicago but decided on this trip that the Sofitel is definitely our favourite and where we will always stay now when in Chicago. It is comfortable and clean. The staff are lovely. The location is great and the price point is excellent!
Stayed in March 2024
Reviewed: March 29, 2024
Felice
Canadacost was a little more than i would like. Would be nice to have a buffet or something at the restaurant.
hotel looked very nice and staff was friendly.
Stayed in March 2024
Reviewed: March 25, 2024
Golphenee
United States of AmericaParking
Clean and safe!
Stayed in March 2024
Reviewed: March 22, 2024
Aaleasha
United States of AmericaN/A
Staff was sweet and professional
Stayed in February 2024
Reviewed: March 20, 2024
Staci
United States of AmericaThe room was hot.
We loved everything except the room was very hot.
Stayed in March 2024
Reviewed: March 18, 2024
Karina
SpainVery cozy hotel, everything very clean and the staff super friendly. The views are really incredible. The next time I visit Chicago, I will definitely stay here again!
Stayed in March 2024
Reviewed: March 15, 2024
Cecilia
MexicoGreat location
Stayed in March 2024
Reviewed: March 11, 2024
Marc
United States of Americalocation and staff was excellent
Stayed in March 2024
Reviewed: March 6, 2024
Maria
GreeceThe room was a bit dirty especially the bathroom. Specifically the hairdryer was dirty, sticky and covered in dust.
Location
Stayed in March 2024
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