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  5. Reviews of Citygate Kamala Resort and Residence

Reviews of Citygate Kamala Resort and Residence This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

71/21 Moo 3 Kamala Beach, Kathu, Phuket, 83150 Kamala Beach, Thailand

#50 of 57 hotels in Kamala Beach

Guests' Choice

Review Score

Based on 566 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.0

  • Location

    7.6

  • Facilities

    8.0

  • Staff

    7.8

  • Value for money

    7.9

  • Free WiFi

    5.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 10, 2024

    8.0
    Reasonably comfortable hotel and room
    • Leisure trip
    • Couple
    • Junior Suite King
    • Stayed 5 nights

    Hot restaurant, shower area too open so whole bathroom got wet during a shower. Some paint peeling off in the room. The building has a mixture of permanent residents, hotel guests and hosted guests so has no real atmosphere.

    Nice room, fine for just 5 days. Undergrounds hotel parking was useful. Breakfast ok. Had to ask to eat in air con part as main area was too hot. Otherwise all good.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Junior Suite Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    There was nothing to dislike

    Location, facilities, pool, everything

    Stayed in April 2024

  • Reviewed: May 1, 2024

    9.0
    Fantastic resort, worth a visit
    • Leisure trip
    • Family with young children
    • Junior Suite King
    • Stayed 5 nights
    • Submitted from a mobile device

    For some reason, the pool turned everything green !!

    Great place to spend time in Phuket. We wanted a few days to chill out & this resort did not disappoint. Exceptionally clean, staff very attentive. Nice coffee shop, good breakfast which we paid for as did not select at time of booking, but fantastic food & no way expensive. Free shuttle to Kamala beach, which is lovely also

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Junior Suite Pool View
    • Stayed 4 nights
    • Submitted from a mobile device

    The wifi was not very good and we had continious problem with our door card. Check-in wasn’t very smooth also unfortunately.

    Beautiful place, good pool, amazing fitness club, decent food.

    Stayed in March 2024

  • Reviewed: April 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior Suite Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    There were too many mosquitoes in our room, and when we asked the receptionist to help us, they did nothing.

    Stayed in March 2024

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Junior Suite Pool View
    • Stayed 7 nights

    Cafe at the rooftop

    Cafe at the first floor is good Breakfast is almost perfect Room is clean

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Junior Suite King
    • Stayed 4 nights
    • Submitted from a mobile device

    - no internet - shower had no pressure - sun loungers are limited

    Good food and nice pool

    Stayed in March 2024

  • Reviewed: April 9, 2024

    8.0
    My stay was ok I liked.
    • Leisure trip
    • Couple
    • Junior Suite King
    • Stayed 4 nights
    • Submitted from a mobile device

    Problem with washing machine and dryer. Mosquitoes in the room. No information about any hotel offers in the room, no snack.

    Its in good location, have all things we needed.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    We really loved this hotel and would definitely stay here again!
    • Leisure trip
    • Couple
    • Junior Suite Pool View
    • Stayed 7 nights
    • Submitted from a mobile device

    The only thing was the a/c units are on the balcony and turn off and on constantly whilst your trying to relax there and sun loungers can be limited if there’s more than 2 of you

    The location was great and close to the beach and our bike was always secure on the underground parking. The cafe had stunning food and smoothies we loved it!

    Stayed in April 2024

  • Reviewed: March 25, 2024

    9.0
    Beautiful hotel for a relaxing stay
    • Leisure trip
    • Family with young children
    • Junior Suite Pool View
    • Stayed 1 night
    • Submitted from a mobile device

    The one thing I think needs improvement is that the staff in the facilities, like the pool and bar, doesn’t speak good English and we had difficulty in communication for basic staff. Other than that. Excellent service, kind and smily people.

    We were 2 people. The room was huge and felt like a house. Very clean and cool. Nice chilling pool. There’s a medical Center right next to the hotel (which we needed unfortunately) and they had a 10% discount for the guests of the hotel

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Junior Suite Pool View
    • Stayed 5 nights
    • Submitted from a mobile device

    Room service, very poor, balcony not cleaning at all, ashtray not touching for days, not changing all the towels (the towel in our bathroom has been on the floor for 3 days). one day didn’t provide water at all. Overall the bed was always organized.

    The apartments are pretty nice, location is good, overall all is great

    Stayed in March 2024

  • Reviewed: March 22, 2024

    7.0
    Okay. Definitely unsure how it’s achieved 5 star status. 3 star.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Pool was dirty. Pillows most uncomfortable ever. Rough around the edges. Wi-Fi awful.

    Most of the staff were friendly. Housekeeping was good.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Wonderful staff, very friendly and accomodating
    • Leisure trip
    • Travelers with friends
    • Junior Suite King
    • Stayed 5 nights
    • Submitted from a mobile device

    Disorganised with payment

    Location and cleanliness

    Stayed in February 2024

  • Reviewed: March 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Junior Suite Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    They don’t clean the room everyday they just replace the towels

    Fair price honestly especially if you will be in tour all day

    Stayed in March 2024

  • Reviewed: March 11, 2024

    7.0
    A lovely few day stay, 15 minute walk from the beach with great staff. WiFi wasn’t great.
    • Leisure trip
    • Solo traveler
    • Junior Suite Pool View
    • Stayed 4 nights
    • Submitted from a mobile device

    The WiFi kept cutting out and the showers weren’t great (poor pressure and cold).

    The pools are lovely and the staff are very friendly and always happy to help.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Junior Suite Pool View
    • Stayed 6 nights
    • Submitted from a mobile device

    The pressure of the water in the shower changes also the bathroom has a sewer smell

    Stayed in March 2024

  • Reviewed: February 28, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior Suite Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    Reception was very slow

    Facilities and rooms

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Washroom size very very small......one can hardly stand in it, we booked 2 bedroom apartment but both washrooms were too small... Restaurant close very early.

    The location, very near to kamala beach, good wifi and smart tv... 7-11 near by , also some delicious food on walking distance, away from the hustle of busy patong life, it was a relaxing stay.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    8.0
    Such a great experience.
    • Leisure trip
    • Couple
    • Junior Suite King
    • Stayed 8 nights
    • Submitted from a mobile device

    There were times when the elevator didn’t work and having to work up the stairs to the 6th or 7th level with small children was not ideal.

    We highly enjoyed our stay at the resort. It was clean, well looked after, has lots of facilities and staff went out of their way to help you in anyway they could.

    Stayed in January 2024

  • Reviewed: January 30, 2024

    7.0
    Great hotel, few wonky elements
    • Leisure trip
    • Couple
    • Junior Suite King
    • Stayed 1 night
    • Submitted from a mobile device

    Kind of a weird set-up and construction overall. Some things in the rooms were a little impractical (nowhere to hang towels) and finishings on the building seemed a bit rushed (carpets no quite synching with walls, small things) and rooms a bit small for price. These elements took the polish off overall and didn't really feel like value for the price point.

    Staff were friendly, place was clean enough and location was great. Rooftop pool with bar was lovely too.

    Stayed in January 2024

  • Reviewed: January 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    The breakfast items was not much and it was the same all days The windows Locks was not in good operation which makes it hazard for the children

    The swimming pool

    Stayed in January 2024

  • Reviewed: January 4, 2024

    8.0
    We enjoyed our stay very much and would probably stay at Citygate again
    • Leisure trip
    • Family with young children
    • Junior Suite Twin
    • Stayed 7 nights

    The rooms while they are called suites or apartments, they are very small. Still good value and great location.

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite King
    • Stayed 14 nights
    • Submitted from a mobile device

    Only one elevator per building. Which could be very slow at busy times. Especially if you were staying on the top floor.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Junior Suite Pool View
    • Stayed 3 nights
    • Submitted from a mobile device

    Room is way too small. It should be noted that this not a hotel but a residence hotel. You'll get a apartment experience rather than a hotel experience. Nothing worng with the facility. We just picked worng. Not enough storage room in the room as well.

    Excellent pool. Have a shuttle to Kamala beach. 10 mins walk to Kamala beach.

    Stayed in December 2023

Showing 1 - 25

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