The grounds of the property were immaculate. The parking lot is inside the property and locked.

Stayed in April 2024

Got bit by a mosquito a couple times at night but no big deal.

Setup of the room felt more like a home than a hotel room. Breakfast was all you can eat and the service was outstanding. Communicating with the front desk was as easy as can be.

Stayed in April 2024

The service is fantastic! And the location very beautiful

Stayed in March 2024

It is a fairly long way from Centro, which I did not know when I booked. The neighborhood is fine with good local restaurants within walking distance.

The grounds are beautiful, the restaurant good, the staff very pleasant and accommodating.

Stayed in November 2023

Nothing.

Breakfast was excellent and we live the variety.

Stayed in October 2023

Food is fine,

Stayed in August 2023

You can here the people talking outside the room

The view at the bar is amazing.

Stayed in August 2023

We liked everything!

Beautiful property, helpful staff, spacious and comfortable room, good restaurant

Stayed in July 2023

The furniture is very dated and worn out. The couch was very uncomfortable to sit. The desk chair was broken. No microwave or mini fridge. The bathroom is old and needs repairs. The shower leaks all day and night. Stains on the tub. The glass shower door was not ideal. One door is not moveable. The tub was so high for stepping in. Foul smell coming from the toilet, the door had to be closed all day. Towels are worn. No pool towels. The dresser drawers were broken so we couldn't store our clothes. Safety issues: There's non hotel registered guest coming in and out the premises to the restaurant. They like to walk around the gardens and peak though the windows into the rooms. Making it scary and uncomfortable. This hotel also hosts weddings and big parties so you have staff walking around showing the place while you are by the pool or in the gardens. On this trip only adults went but I won't be bringing little ones with so many people coming in and out. Hard to get a parking spot. A lot of traffic noise if you are by the pool due to the parking being next to it. The pool was dirty. They have no airport shuttle. They will call a taxi or uber for you.

The gardens are beautiful and breathtaking. Staff always working on the grounds. Pool was heated. The views are stunning. The rooms are big. Having a restaurant with a view was a plus. Friendly staff. Public bus runs on main street. We were able to pay for late check out.

Stayed in July 2023

Rooms could use a bit of updating, bathrooms specially.

The gardens, flowers, relaxing atmosphere.

Stayed in June 2023

The room and bathroom are a bit run down.

The premise very nice, clean and great view.

Stayed in January 2023

The only real negative was the Thursday evening male cashier, who was smug, rude, and refused to assist with a payment transaction. The other staff gave impeccable service and worked very well together to give guests the best experience possible.

This is a beautiful, well-maintained old inn in a spectacular location surrounded by the most exquisite and immaculate gardens imaginable. The restaurant has jaw-dropping views, excellent service from the wait staff (Carlos and Alejandro among the best) and a nice menu. The weekend buffet was a great value. We loved the gardens and the loving care shown by the gardener. The lady who did the laundry was prompt and patient, very nice. The location was choice, close enough to walk to town, very safe, and near the excellent zoo, where we spent 5 fantastic hours.

Stayed in January 2023

Excellent and comfortable. A perfect stay.

Stayed in December 2022

getting a reliable safe

Location was perfect, food was excellent, the whole place is beautiful

Stayed in July 2022

I love this hotel...I stay here every time I pass through Morelia...it's elegant, with a garden, quiet and restful...also good restaurants around and a short 60 pesos Uber or taxi to the historical centre .. staff are amazing

Stayed in July 2022

I like the place a lot, it's next to really good restaurants and the restaurant on site is pretty good....some rooms are better than others, bigger than others, and staff are very accomodating..

Stayed in April 2022

nothing!

beautiful hotel with expansive gardens and a stunning view of the city. the rooms are decorated in a very typical way of Michoacán and they are perfect!!

Stayed in May 2022

Installing a ramp to have access to the restaurant will be very helpful.

Excellent. Anita (breakfast) and Don Carlos (dinner) are exceptional staff. The view, the service, the menu, the staff is fantastic.

Stayed in March 2022

A few too many steps for my elderly mother. But she managed. It would be nice to have a little more handicap access.

The hotel was beautiful. The upkeep of the gardens were amazing. Beautiful views. Excellent restaurant. We were beyond pleased and loved our stay. The staff was friendly and the price was unbeatable.

Stayed in March 2022

N/A

the facilities are great and the staff services beyond expected

Stayed in February 2022

We appreciated the upgrade to the Suite Azalea, which made it special. Spectacular Views and beautiful grounds along with great service and a capable restaurant made it a winner. Quiet safe residential neighborhood. Definitely will be returning. Excellent location to enjoy Morelia.

Stayed in January 2022

the only thing missing is a heater in the room, it was a very cold cold night

the old hacienda feeling, full of gardens

Stayed in January 2022

I am traveling with my dog and this is not a pet friendly hotel. they charge a lot of money for a dog and give nothing for a dog, like plate to drink water . for that reason I will not come back. Mexican culture is still far from accepting dogs, it’s a shame.

it is a very beautiful place, view is spectacular, restaurant have excellent food. Right place to be.

Stayed in December 2021

The room had no air conditioner / heat pump nor any heater and was very cold. They kindly gave us an electric blanket so we could sleep well but the room was freezing.

Nice restaurant with great views. Staff very helpful.

Stayed in December 2021