The only thing that I think can be improved is the Steak House. The food was good, but it was too dark during dinner time, and we couldn’t even take good pictures. I remember it was brighter 2 years ago during dinner time.

It was our 2nd Time staying at Ziva. The Staffs are all very friendly. We are very grateful to our Butler “Emmanuel “. He is sincere and absolutely professional! We like Ziva a lot, because it is elegant, and you can take good pictures almost everywhere . All restaurants including the Ice cream place are excellent.

Stayed in May 2024

THEY HAD A WEDDING AT THE HOTEL AND IT WAS VERY NOISY TILL 11 PM

Stayed in April 2024

No refund after bei G asked to leave

I paid for several more nights and was asked to leave early with no refund

Stayed in April 2024

No comment

Everything was fantastic. Exceeded expectations. Thank you to everyone.

Stayed in February 2024

Too hard to find my restaurant

I like the ocean swimming

Stayed in January 2024

You have to walk carefully because it is slippery. Me and my girlfriend slipped and fell in the room.

Excellent! Absolutely beautiful!

Stayed in December 2023

if you really want adult only experience, you may be disappointed as the two Hyatt's are fully connected with shared restaurants, activities and entertainment. We didn't mind since our quarters were very quiet so evenings were not a problem.

Loved the location, the view from the room, amenities . Anna and Rubelsi were great butlers. They decorated the room and brought in Cake and Champagne as one of us celebrated birthday. They drew a bath upon request and were there for all questions and arrangements like dinner or SPA reservations. Loved the in room breakfast as a great way to start the day. we enjoyed the Italian and the Asian restaurants the most. Great quiet room and great service. We are sure to return.

Stayed in December 2023

Nothing

Clean and beautiful

Stayed in December 2023

Need to have Chips with salsa and queso

Everything was just a good as I had hope for!

Stayed in October 2023

It would be better if hotel can provide free airport transportation.

Best beaches, location, staffs, and dolphins!🥰

Stayed in September 2023

Our stay was too short.

Beautiful location, spectacular beaches, clean, well maintained. Infiniti pools —3 —are gorgeous. Rented cabana for three days and it was heavenly. Our butlers -David and Marissa-were the icing on the cake. We were celebrating our anniversary and came back to room to find rose petal heart, cake, anniversary banner and balloons!

Stayed in September 2023

Great choices for breakfast and lunch and dinner. Friendly stuff clean pools

Stayed in August 2023

Very difficult to respond to this question — Trip was simply amazing !!

It was our second time in this hotel. Staff is simply amazing, very close to you to make sure you’ll never forget your stay. Special dedication to Fernanda, Maria and Edgar from Turquoise area .. and of course the rest of the team !

Stayed in July 2023

Everything

Stayed in June 2023

Drinks weren’t that great. Chevy’s restaurant and the buffet weren’t a hit.

Hyatt Ziva pleasantly surprised us, with an entire village of restaurants, shops, candy/dessert shop, cafe, swimming pools and dolphins! Our butlers Alessandra and Eladio were beyond amazing and took care of all of our needs. It was a splurge but I would do it again. The food at the Moongate (asian) and the Tradewinds (steak) was of excellent quality. the rooftop pool at Punta Vista was also amazing.

Stayed in May 2023

Everything is fine ...

Very good facilitate. Nice people, nice food, nice environment ...

Stayed in March 2023

Water was going out of our shower door, the shower seals could use some work but it wasn't like bad that it ruined my stay.

Loved everything about it from the moment I arrived till the day I left. I had my own butler communicating to me through text, checking in on me, making sure I was okay everyday and they were not overwhelming communicating to us. They were actually really helpful when I had questions about anything and they were very attentive to respond. Every staff that helped us were super excellent! Bell boy- Erick, Desk - Francisco, Discova transportation- Fernando C. , Butler- Nayely, Activitie- Daniel. Even our taxi driver going back to the airport. Loved the whole all inclusive packet we got!

Stayed in October 2022

the cabana is an extra charge

Stayed in September 2022

music

loved the hospitality

Stayed in August 2022

The hotel was amazing. The staff, the facility and the service was simply great. The food was great as well, we really enjoyed the variety of restaurants in the resort. Everything was just amazing.

Stayed in August 2022

everything

Stayed in July 2022

everything

Stayed in February 2022

We booked the Turquoize and didn't see value in the extra we paid other than the jacuzzi.

The best location in Cancun and the best hotel in Cancun. It has a dolphin pool and the restaurants are delicious.

Stayed in November 2021

We had a swim up room and it was amazing. Our Butler Joel was amazing as well. Weather was perfect. Can't wait to come back next year!

Stayed in November 2021