Breakfasts in hotels restaurant are a bit expensive and very simple. Fridge would be nice.

Great sea view. Comfy bed and good space. Have some sunbeds for guests.

Stayed in March 2024

It’s relatively close to the pier at the better end of the walkway on the beach. The room was perfect. The pool is a little but clean puddle. The restaurant is nice for breakfast and for a drink. The main courses are not bad at all, but there are better restaurants along the stretch. The beach is nice and deck chairs are provided.

Stayed in March 2024

Great location, directly @ the beach. I loved to watch the little pitoresc village change into a flatrate drink-orgy for fat american cruiseship passengers over my breakfast in the hotel Restaurant. Definatly a place with two totally different faces !!

Stayed in November 2023

There is no pool, hotel restaurant prices are very expensive and the air condition is rather old

The location is good and there is free parking

Stayed in August 2023

they gave me a room next to the bar with lots of noise, the worst room in the hotel, looking at the parking lot. the Food service was very poor and expensive. I didn’t find it welcoming that before seeing your room/hotel they make you sign a form of everything that they will charge you if you loose key, stain a towel, etc…

Good bed, good shower, clean room

Stayed in May 2023

the street noise during the day was awful, pop music played most of the day to entertain cruise ship tourists. if it wasn’t for that it would have been a good location. the power was knocked out by a storm on our first night, hence my lower rating of the property.

beautiful views of the sea, friendly staff, convenient restaurants on ground floor.

Stayed in March 2023

restaurant was delicious but a bit overpriced

excellent room cleaning service awesome sea view

Stayed in March 2023

I personally loved everything about the property.

It is quite & the roof top has a great view of the reef.

Stayed in March 2023

We were happily surprised to have a room with a partial sea view. We enjoyed sitting on a good-sized balcony. The bed was comfortable and the room bright and clean.

Stayed in March 2023

basic room

sea view room

Stayed in February 2023

It would have been nice to have an elevator.

The location by the sea is superb.

Stayed in February 2023

Drains in the shower didn’t have water trap, so the bathroom smells like sewer (and the room if you leave the door open). the staff can be judgy, small town I guess…

well located, beautiful view, great rooftop

Stayed in January 2023

Pool is tiny, not really usable.

Probably the best option on the strip, day time is loud as the cruise ships arrive but it gives a fun vibe for the day, then is very quiet in the mornings and evenings. Nice that there are dedicated beach chairs for the hotel!

Stayed in January 2023

Not the best part of Mahahual, beach is much nicer closer to the city centre. At least 10-15 minutes walk to the city centre where all the best restaurants are. No swimming pool and the top floor jacuzzi was dirty and not well maintained. The cruise ship companies own a private beach club next door, gets really busy when a cruise ship arrives, defeats the purpose of being in laid-back Mahahual. Over priced food menu.

Very modern and large rooms. Right on the beach.

Stayed in January 2023

A couple parts of the room hadn't been cleaned in some time: the shelf above the clothes hangar couldn't be used to store things because it was too dirty. The couch hadn't been vacuumed for awhile. Other than that though the room was spotless.

Great location, beautiful view, nice restaurant, rooftop has an amazing view, beach is well cared for. Spacious room

Stayed in January 2023

No warm water, not even at the end of the shower. Room was clean, but had a strong mold smell. No elevator, suitcases have to be carried upstairs.

Very spacious room. AC worked well.

Stayed in November 2022

clean, friendly & perfectly placed. great view from rooftop & seaview rooms noisy during daytime due to the cruise-ship-madness in the village - but they return to their ships in the evening anyway. zero ship days: great one or two: take a bike and head the other direction. three or four: go somewhere else.

Stayed in November 2022

Club de playa repleto de sargazo y huele horrible!!

Stayed in August 2022

seaweeds on the beach (due to Sargazo invasion); no fridge, neither coffee maker in the room

staff, room view, cosy restaurant, free beach towels, comfortable room

Stayed in August 2022

It took a while for the hot water to work in the shower, but once it reached the room, it was adequate heat and pressure. The area is trying to develop the area of Mahahaul and Costa Maya into a resort area, and cruise ships are already coming in. Unfortunately, the seaweed is a huge problem, not just for this area, but the whole Maya Riviera coast. As for us, we rented a car to get there. It was about a 3 1/2 hour drive from Playa del Carmen. With the seaweed issue, it wasn't worth the drive. In addition, we got stopped by one of those "infamous dirty cops" we' had heard about on the return to Playa del Carmen. It occurred in the small town of Felipe Carrillo Puerto. As tourists, we were targeted by a mortorcycle cop who said we had to pay him cash in order to leave, or report in 3 days to pay the fines he concocted. If Mahahaul ands Costa Maya want to draw tourism to there area, they need to put pressure on the Mexican government to clean up this corruption! Mahahaul and Costa Maya are nice areas, but our experience with this corruption will prevent us from ever returning! We will stick with Playa del Carmen and Cozumel, or at least more populated areas that depend on tourism. What a Shame!

We rented a room with an Ocean View. Our location was excellent! We couldn't have been any closer to the beach! Unfortunately, the seaweed was horrible, so we didn't get into the water. The restaurant at the hotel had good food and drinks. Our AC unit went out the 1st day we were there, but the staff installed a new AC Unit while we were out during the day, so I really appreciated their responsiveness!

Stayed in July 2022

The bed was not that comfy and room they gave us was right in front of the entrance so it was quite noisy.

The hotel is right in front of the beach boulevard (Malecon), so it was great to just go out and walk or cycle to places along the boulevard.

Stayed in February 2022

beach

Stayed in February 2022

I loved it, we had access to the beach, we didn't use the jacuzzi because the sea was like a huge pool it was so calm. I loved the location just a short walk to the centre. The room was nice with a big bathroom.

Stayed in January 2022

The zacuzzi was not warm. There was only one chair at our balcony.

The best part was the private beach which was right at our doorstep. There's a beautiful reef near the dock in front of the hotel. I brought my own snorkel mask & fins and I saw eagle rays, porcupine fish, sting rays, squids, and lots of corals without having to take a tour.

Stayed in January 2022