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Reviews of Hotel Posada El Zaguán 3 stars

Guadalupe Victoria, 65 Barrio La Merced, 29240 San Cristóbal de Las Casas, Mexico

#25 of 150 hotels in San Cristóbal de Las Casas

Guests' Choice

Review score

Based on 119 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    8.9

  • Facilities

    9.2

  • Staff

    9.6

  • Value for money

    9.2

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior
    • Stayed 3 nights
    • Submitted via mobile

    Only reason we didn't give it a 10 was because there was some unfortunate water issue for our last day but this was dealt with quite quickly. Double bed was also not the biggest for 2 people but it was fine

    Great service and value all round, very hospitable people with a delicious breakfast (included in the price) and daily room cleaning. Super clean and quiet as well, while still only a 10 min walk from the centre.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Awesome spot in San Cristobal de las Casas
    • Leisure trip
    • Family with young children
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    They let us in before check-in time (we arrived very early after a night bus), this was extremely kind. Great hotel, awesome shower, good breakfast, nice bed, great wifi connection! Everything is very clean and the hotel is nicely decorated with local art pieces (that you can buy). Great value for the money you pay!

    Stayed in April 2024

  • Reviewed: 29 March 2024

    9.0
    Nice stay in San Cristobal
    • Leisure trip
    • Couple
    • Superior
    • Stayed 2 nights

    Parking in the street, but safe and close.

    Small, but nice Mexican style. Well decorated. Very friendly staff. Short walk to the city center.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior
    • Stayed 5 nights
    • Submitted via mobile

    Small room and bed

    Nice place excelent breakfast good location helpfull staf

    Stayed in March 2024

  • Reviewed: 26 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    The WiFi is terrible.

    Nice hotel, the room has everything you need and I slept well, really hot, powerful shower, the free breakfast is great, really generous portions leaving you feeling full to start the day, all of the staff are really nice, you’re a short walk from the main centre.

    Stayed in December 2023

  • Reviewed: 22 December 2023

    8.0
    This quaint hotel is small, the price is affordable, and the staff are extremely accommodating.
    • Leisure trip
    • Solo traveller
    • Superior
    • Stayed 6 nights

    The entrance door is locked, so you have to ring the bell. However, it wasn't that inconvenient, but if you came in late, you had to wake somebody up to let you in.

    The staff here is very nice and extremely accommodating. The hotel is quite quaint. The included breakfast was cooked to order and offered eggs, juice, toast, and yogurt, plenty to get you started. The kitchen staff were also very nice and attentive.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    Hotel felt like a museum with such nice ambiance. One of the better complimentary breakfast! As if mom and dad made the breakfast every morning. Really felt like home. We were way too early but because the room was available already we were allowed to get a shower in the morning.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    10
    Excellent hôtel
    • Leisure trip
    • Solo traveller
    • Superior
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything and was a pretty good value

    Stayed in November 2023

  • Reviewed: 4 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    Towels were threadbare. Everything else was good.

    The staff was great & it was beautifully decorated. The price was fantastic. They arranged our tours which were excellent.

    Stayed in December 2023

  • Reviewed: 29 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    Family managed hotel, authentic and good price

    Stayed in November 2023

  • Reviewed: 26 November 2023

    10
    Overall the stay was wonderful. I would stay again.
    • Leisure trip
    • Couple
    • Superior
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast dining area is very small. Theres only three tables inside and if more than one person is walking, it feels a bit crowded.

    The location was perfect and the staff is super friendly, helpful and attentive. The room was cleaned everyday. New sheets and towels. They organized our personal items if they were all over the place. It felt like home.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    9.0
    Very pleasant
    • Leisure trip
    • People with friends
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    Nothing! Everything was ok!

    Clean and cozy. We were given a room as soon as we arrived while waiting for check in time.

    Stayed in November 2023

  • Reviewed: 1 November 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior
    • Stayed 4 nights
    • Submitted via mobile

    Everything! the place, the room, the service, the people! Without exaggeration I can say that it was our best stay booked during our trip in Mexico. The hospitality was impeccable and the breakfast was amazing, served by the sweetest person ever. All in all very satisfied and couldn’t have wished for a more caring accommodation.

    Stayed in October 2023

  • Reviewed: 24 October 2023

    10
    Fantastic!
    • Leisure trip
    • Family with young children
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    All good, might upgrade the TV, but real value for money..... Exceptional

    Staff, Facilities, breakfast..... Simply outstanding value..... One of my best finds ever!

    Stayed in October 2023

  • Reviewed: 5 September 2023

    10
    I fell in love woth San Cris and this hostel! It was like being at home!
    • Leisure trip
    • Solo traveller
    • Superior
    • Stayed 6 nights
    • Submitted via mobile

    Nothing. Everything was perfect!

    It was such a great experience. The rooms are modest but comfy and have everything you need. The power shower was great too. The breakfast is super good. And the best is the staff attention. I was solo travelling and they really made me feel at home. I had a fantastic time in San Cris and I’ll definitely go back.

    Stayed in September 2023

  • Reviewed: 19 August 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    Wifi not working at its best, but you can definitely live with that..

    Staff is superkind, helpful and amazing Place is really "with a soul" and authentic Room is comfortable Breakfast is good

    Stayed in August 2023

  • Reviewed: 17 August 2023

    10
    Small cute hotel, very very nice stay!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    All was amazing!

    Amazing stylish place with cute details, very good beds and super helpful stuff! Lots of plants, even orange tree. Would love to stay more nights there!

    Stayed in August 2023

  • Reviewed: 16 July 2023

    10
    Comfortable and great value.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    n/a

    Super clean, comfortable and great value for money. The breakfast is fantastic served by very friendly staff. staff at reception also very friendly.

    Stayed in July 2023

  • Reviewed: 13 July 2023

    8.0
    Pretty and homey hotel
    • Leisure trip
    • Family with young children
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    Shower was basic minus. Staff was nice except for the lady that was less welcoming or attentive

    Nice hotel. Homemade breakfast with private attention

    Stayed in July 2023

  • Reviewed: 6 June 2023

    9.0
    it ́s what's in the inside which counts
    • Leisure trip
    • Couple
    • Superior
    • Stayed 1 night

    Nothing.

    Small and cozy hotel! The accommodations were immaculate. Comfortable and clean. It looks like a craft gallery. Good breakfast. attentive and helpful staff.

    Stayed in June 2023

  • Reviewed: 16 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior
    • Stayed 1 night

    Very good accommodation for spending one or two night in San Cristóbal. Breakfast was simple but very tasty, Close to the center of town.

    Stayed in March 2023

  • Reviewed: 30 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior
    • Stayed 4 nights
    • Submitted via mobile

    For us the bed was a little too firm

    Fantastic location and very friendly staff. A good breakfast is included. A clean room and lovely setting

    Stayed in April 2023

  • Reviewed: 12 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness

    Staff and location

    Stayed in April 2023

  • Reviewed: 12 April 2023

    9.0
    Superb
    • Business trip
    • Family with young children
    • Superior
    • Stayed 2 nights
    • Submitted via mobile

    The towels and sheets where smelly and dirty

    Location and staff

    Stayed in April 2023

Showing 1 – 25

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