Olas Altas 380, 48380 Puerto Vallarta, Mexico
#106 of 136 hotels in Puerto Vallarta
Guests' ChoiceBased on 306 hotel reviews
7.5Cleanliness
7.7
Comfort
7.8
Location
9.2
Facilities
7.5
Staff
8.3
Value for money
7.5
Free WiFi
5.8
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End of dialog contentReviewed: 4 May 2024
Poppy
CanadaBreakfast wasnt great it was poor quality.
Pool and rooms and the service from staff
Stayed in May 2024
Reviewed: 2 May 2024
Paul
CanadaLeaky sink and toilet flush control
Location Location Location
Stayed in May 2024
Reviewed: 25 April 2024
Julia
United StatesMy room was dated, but I had asked to be moved so it was expected.
I love that it's on the beach and close to everything in Old Town
Stayed in March 2024
Reviewed: 22 April 2024
White
United StatesThe room size was smaller than in the pictures, the shower and bathroom needs to be updated. Also the noise from the street
Access to the beach, The restaurant, the pool and the view of the beach
Stayed in April 2024
Reviewed: 21 April 2024
Sandra
CanadaThe first room they gave us was not “superior” but we got it sorted out to a better room.
Love the location, the pool, the ocean. Staff are great
Stayed in April 2024
Reviewed: 12 April 2024
Mark
United StatesAirconditioning was either on or off. Temperature setting didn't work. Toilet didn't function properly Had to hold handle down to get it to flush. Older rather tired property
Great Location and price. Staff very friendly and helpful
Stayed in April 2024
Reviewed: 6 April 2024
Charles
United StatesI think I was downgraded to a smaller room. Even though I didn't need the second bed, I thought the room should cost less. Also, the quality of the workmanship of the room wasn't great. There was a big gap between the door jam and the wall. The neigborhood was a bit noisy, but that's because so much was going on.
Location was good-right in the middle of everything. Walk out one door and you are in the middle of the city, walk out the other door and you are right at the beach. LOTS of good restaurants in walking distance. The pools were very nice. The breakfast buffet was good and plentiful. Staff was very nice.
Stayed in March 2024
Reviewed: 27 March 2024
Bruce
United StatesNA
Location and beach were perfect. Room could have been larger and furniture could be updated.
Stayed in March 2024
Reviewed: 20 March 2024
Linda
United Statesbathroom size
Location and price
Stayed in March 2024
Reviewed: 15 March 2024
Catherine
United StatesIt’s a lyre run down . Not enough chairs around the pool
The location
Stayed in March 2024
Reviewed: 2 March 2024
Lucia
United StatesThe way guests could leave towels on chairs all day to reserve and never return
Proximity to beach, restaurants, and shopping. Clean friendly
Stayed in March 2024
Reviewed: 21 February 2024
Gina
United StatesThe size of the bathroom and the mildew smell in the bathroom.
The location was wonderful- beach front view from our bed. The courtyard was beautiful, the decor in the room was classy and classic with ornate carved wood furniture and original art rather than the cheesy modern dorm room look many hotels adopt. Great value for the price.
Stayed in February 2024
Reviewed: 18 February 2024
Claude
CanadaThe rooms were very clean but in need of a major renovation. The dresser drawers were all broken and the tiles around the sink were chipped and cracked.
Location, Wi-Fi in the room, partial ocean view with private balcony.
Stayed in February 2024
Reviewed: 12 February 2024
Sandra
United StatesLocation for the price were great!
Stayed in February 2024
Reviewed: 10 February 2024
Bruce
United StatesThe bathroom was very small and dated and the guest room in general was dated and worn out
The public areas were lovely and the pool
Stayed in February 2024
Reviewed: 6 February 2024
Sandro
SwitzerlandWIFI and fridge in the room did not work
Great location, nice pool, friendly staff
Stayed in February 2024
Reviewed: 24 January 2024
Shoumik
CanadaThe room was old and looked like it hadn't been renovated since many years.
The location is the best part of the stay-heart of the party!!
Stayed in December 2023
Reviewed: 9 January 2024
Andrew
United StatesThe room was ready for a remodel. The bathroom was small enough for the door to catch on the toilet seat when closing the door. We quickly tired of the buffet options and really only utilized them for breakfast, which was admittedly the best meal service.
Centrally located at the heart of Romantic Zone. Large pool complex allows guests to spread out. We enjoyed a lot of time in the adults-only front pool with full view of the beach and boardwalk. The room had strong air conditioning and a nice balcony with a beach view. Staff was consistently pleasant and attentive. Very good housekeeping with a daily restock of bottled water.
Stayed in January 2024
Reviewed: 2 January 2024
Regna
SwitzerlandWell, this is just me, so do not quote me on this : I prefer to go to town for breakfast. Not a fan of the standard buffets
One of the few hotels in the middle of the old town with direct access to the beach. Love the easy access to old town and great restaurants . One of the most amazing taco places just across the street and you need to stay in a que. But it is worth it .
Stayed in November 2023
Reviewed: 21 December 2023
Jill
United StatesRather hectic.it
Best location in PV.
Stayed in December 2023
Reviewed: 14 December 2023
Boisel
United StatesSome clients are leaving their towel on long seats facing the swimming pool. Just to keep their seats. I saw some seats with towels empty most of the day, then for example a woman came to seat on her seat for maybe 1 hour. Firstly these people are selfish and also the direction of the Hotel doesn't do anything. I hated this.
I liked the room, the decoration. It seems to me that it was really Mexican. The view if you have a room with view on the sea. Even the partial view is nice.
Stayed in November 2023
Reviewed: 1 December 2023
Anna
United StatesThe room was quite small for 4 people and the furnishings were tired. The room was clean, but not "comfortable" for a family of 4. The Wifi did not work at all, in our room or in the common areas.
Great location with easy beach access and walking to nearby restaurants and shops in the Zona Romantica, lovely swimming pools and hot tub/warm pools. The restaurant was fantastic, although a bit pricey. Staff were all very friendly.
Stayed in November 2023
Reviewed: 25 November 2023
Juan
United StatesThe room was very old little to know lighting in bedroom and bathroom. No ventilation for the bathroom.
Stayed in November 2023
Reviewed: 22 November 2023
Herdman
CanadaThe rooms are very old and dated. We also paid for an upgraded room and we’re not given that on arrival without having to change rooms and fight for what we paid for. It would also be nice if the hotel stopped beach sellers from bothering you when you were on hotel grounds.
The access to the beach and the restaurants around the hotel were great. The hotel is super central and the staff were helpful.
Stayed in November 2023
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