Playa Norte Paseo Kuka, 77310 Holbox Island, Mexico
#10 of 115 hotels in Holbox Island
Guests' ChoiceBased on 554 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.5
Facilities
9.1
Staff
9.0
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Jon
United StatesThe bed was a little soft and some of the rooms only have wood shutters and no glass so it's hard to keep the room cool. Minor inconveniences during an amazing stay
The staff was exemplary. They made us feel so special and welcomed. Couldn't have had a more pleasant experience.
Stayed in May 2024
Reviewed: 29 May 2024
Lauren
United StatesWith kids the walk to town was longer than anticipated. But it was worth it stay here!
Loved the beach and palapas to relax under! Pool was lovely too!
Stayed in April 2024
Reviewed: 22 May 2024
Clemmie
United StatesNothing could have made it better except they can't serve alcohol before noon, That is silly and annoying.
Everything was perfect. We arranged for the hotel to book our transfer service, our ferry tickets and our taxi to the hotel. All went smoothly. The hotel was great!
Stayed in April 2024
Reviewed: 22 May 2024
Samuel
SlovakiaNothing
Service, penthouse Palapa was fantastic :)
Stayed in May 2024
Reviewed: 21 May 2024
Damtur
United KingdomBreakfast was good, but not amazing.
Beach and service were great, beds by the beach incredible, cleanness of the place, swimming pool, comfort
Stayed in May 2024
Reviewed: 21 May 2024
Ricardo
MexicoThe beach in this hotel is so amazing, the hotel only has 23 rooms, I highly recommend it, we will come back soon
Stayed in May 2024
Reviewed: 20 May 2024
Richard
ParaguayLet patrons pay with cash if they prefer instead of everything being charged to room
Beach was amazing. Tower suite was beautiful.
Stayed in May 2024
Reviewed: 19 May 2024
Kerri
United StatesNo complaints.
Location, rooms, food, hospitality, ease.
Stayed in May 2024
Reviewed: 18 May 2024
Jason
New ZealandExpensive, would be great if there were some budget rooms available.
Very nice room, with a beachy style and all the amenities. Great location right on the beach away from the main town. Good free breakfast. Barstaff were great you could even whatsapp a drink order and have it brought to you on the beach.
Stayed in May 2024
Reviewed: 13 May 2024
Mario
Czech RepublicIf you want to enjoy Holbox, definitely go to this hotel! Everything is great, food, cleanliness, beds, rooms, staff, clean beach, calmness at the end of the hotels, the sea and especially the manager who solved our accommodation problem with generous compensation. Thank you!
Stayed in May 2024
Reviewed: 9 May 2024
Marci
United StatesBeautiful buildings, excellent location, amazing staff, and delicious food.
Stayed in May 2024
Reviewed: 7 May 2024
Kerrie
United KingdomNothing comes to mind.
Fabulous boutique hotel. Best part of the beach yet only a 15 minute walk along the beach into the centre of Holbox. Staff were all lovely and professional. The food was good too.
Stayed in May 2024
Reviewed: 2 May 2024
Jihan
United StatesThe food, staff, and hotel was amazing.
Stayed in April 2024
Reviewed: 1 May 2024
Benjamin
United StatesHotel to the East played loud music all day. No pool deck to sit by the pool.
Wonderful location, friendly staff, great breakfast delivered to our patio every day. Walking the sand bar daily was our favorite activity.
Stayed in April 2024
Reviewed: 25 April 2024
Cotterman
United StatesThe property is located on the prettiest beach I’ve ever seen in my life.
Stayed in April 2024
Reviewed: 14 April 2024
Anthony
United StatesQuiet. On the beautiful beach. Staff was extremely friendly and helpful. Felt like family.
Stayed in April 2024
Reviewed: 12 April 2024
Roger
United KingdomRestaurant was only average
Room was good. Needed better lighting. Tap in sink was loose and only a trickle
Stayed in April 2024
Reviewed: 7 April 2024
Liz
United StatesNot a thing we didn’t like
This has been one of our favorite hotels and destinations, the hotel is amazing and located on the most beautiful part of the island and beach. Walking distance to town, extremely safe and the staff was beyond friendly and accommodating
Stayed in March 2024
Reviewed: 2 April 2024
Kevin
Belgiumthere is a bar left to the hotel domicile which music can be heart loudly if you have sensitive ears.
Excellent service, staff has been very kind and approchable all times; Beach Bar is authorised for hotel guests only, very exclusive with a kitchen that prepares fresh meals and snacks on spot
Stayed in March 2024
Reviewed: 30 March 2024
Glenn
United KingdomClean airy rooms, nice pool and sun loungers. Breakfast is nice and staff are friendly
Stayed in March 2024
Reviewed: 24 March 2024
Jeremy
Switzerlandthe isolated location was unique. the beach stunning and clean. Totally amazing.The tour organized with the hotel was really amazing as well. great value for money.
Stayed in January 2024
Reviewed: 24 March 2024
Eika
DenmarkHard to find any thing to dislike Could be nice if there were thicker curtains to turn down room effectively for night and not be waken by sunlight in morning.
Laidback luxury Spacious rooms and facilities with views to ocean Lots of lounging options both at beach, besides pool area and hammocks at most rooms Good restaurant and excellent staff Beach bar with splendid view Quiet area Connection between main buildings and beach is better than any other hotel in Holbox - you really feel like you’re staying on the beach
Stayed in March 2024
Reviewed: 23 March 2024
Shauna
United StatesNothing
All of it-- great staff, the place is beautiful and the location is amazing!
Stayed in March 2024
Reviewed: 18 March 2024
Sommers
AustraliaLocation
Very comfortable rooms, island feel and lovely accommodating staff.
Stayed in March 2024
Stuttgart, Germany
Ploieşti, Romania
Blue Ash, USA
Reno, USA
Neguac, Canada
Essaouira, Morocco
Trappitello, Italy
Crveni Vrh, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content