Autopista Querétaro - Mexico #2100 Col.Lomas de casa blanca, 76080 Querétaro, Mexico
#42 of 122 hotels in Querétaro
Guests' ChoiceBased on 282 hotel reviews
8.6Cleanliness
8.7
Comfort
8.6
Location
8.7
Facilities
8.5
Staff
8.8
Value for money
8.5
Free WiFi
8.3
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End of dialog contentReviewed: 21 May 2023
Leonardo
Mexicoit wasn’t clean at all, there were fungus at the shower
Stayed in May 2023
Reviewed: 29 March 2023
Shelly
United StatesInformation on travel site was not accurate. No wi-fi or shuttle. Hotel is 30- 90 minutes from airport depending on time of day/traffic. Guests were loud late into the nght, only got about 2 hrs sleep and checked out at 4:00 am.
Staff was friendly and helpful
Stayed in March 2023
Reviewed: 23 March 2023
Juan
Mexicothe price on the web page was way more cheap than the one I paid for when I arrived to the hotel.
Stayed in March 2023
Reviewed: 25 February 2023
Mario
Mexicorooms are divided with drywall, a lot of noice from other rooms and hallway. not clean, dust in certain places. Not flexible with check in.
location and cost was okay
Stayed in February 2023
Reviewed: 4 January 2023
Miroslava
BulgariaThe hotel is located close to a main road and as there is not any sound insulation we couldn't sleep at all as the traffic was very heavy all night long.
Stayed in December 2022
Reviewed: 31 December 2022
Melba
MexicoThe rooms are not sound proof. There is a lot of echo in the halls. Other guests and people talking loud at late hours woke us up every single night. The staff also wake us up every early in the morning when speaking with each other or in their radios. There could also be an improvement with the pillows.
We stayed in a room with a king size bed, located in the second tower. The room looks new and it was very clean and with a enough space. That also counts for the bathroom. Our breakfast was included in the price, which made our stay more comfortable.
Stayed in December 2022
Reviewed: 29 September 2022
Miguel
Mexicopool or jacuzzy only with appointment
location parking
Stayed in September 2022
Reviewed: 3 August 2022
Carlos
MexicoThe staff is not polite, they don’t care for customers and they took more than an hour to send me towels and had to call the front desk two times for them to send them. The elevators and the floors were not clean I mentioned the fact and they didn’t seem to care. it’s obvious that management is deficient, low quality control.
Property is on convenient location, close to places of interest. Affordable price.
Stayed in July 2022
Reviewed: 31 July 2022
Pedro
MexicoSmall rooms.
Good location.
Stayed in July 2022
Reviewed: 18 July 2022
Honoratom
MexicoThe room and bathroom were clean but the hallway and other areas were not as well kept. Also, the linens seemed a bit old.
Good option right next to the freeway, if you are just passing or need a recharge stop before continuing this is ideal.
Stayed in July 2022
Reviewed: 9 July 2022
Karen
Mexicobad staff service
Stayed in June 2022
Reviewed: 9 July 2022
Karen
Mexicothey don’t offer everything they said, they said there was a coffee machine and there wasn’t, not enough trowels even when we asked for it
Stayed in July 2022
Reviewed: 25 June 2022
Alfredo
MexicoThe room was way to small, the HVAC was producing ICE from the condensation and lack of maintenance, the shower was way small and the door was malfunctioning. The jacuzzi could not jet ski water for some reason.
I liked the breakfast buffett on Sunday a lot, as well as the Jacuzzi.
Stayed in June 2022
Reviewed: 15 June 2022
Larry
Hong KongThe room was in the second building in the back of the property the trucking company behind the hotel can be noisy at times. The room AC was also a bit loud and from time would squeal (I turned it off and back on 10 or 15 minutes later and it was ok).
The staff was friendly and helpful and printed several documents for me.
Stayed in June 2022
Reviewed: 27 May 2022
Andres
MexicoThe front desk staff
breakfast
Stayed in May 2022
Reviewed: 17 May 2022
Victor
United StatesTook one hour to register, initially given an unmade room.
On-site parking.
Stayed in May 2022
Reviewed: 9 May 2022
Jesus
United StatesThe guy at the lobby was rude to my girlfriend when she asked through the phone if the hotel had an in-hotel store, he sarcastically referred her to a convenience store outside the hotel.
Fair location.
Stayed in May 2022
Reviewed: 9 May 2022
Jesus
MexicoAll, the staff didn't know how to maintain an reservation
Nothing is good in that place
Stayed in May 2022
Reviewed: 8 May 2022
Erick
MexicoCarpet was very dirty. Spaces inside the room very limited for a two-bedroom. Some connections didn’t work.
Nothing outstanding.
Stayed in May 2022
Reviewed: 4 May 2022
Val
MexicoWe had to reserve the gym, but when we got there only one machine actually turned on. I always prioritize gyms when travel long distance this was a total disappointment. I called for maintenance. They said they would come back but nothing happened. I ended up working out in my yoga mat in the room. Nothing worked! After that I was not excited to visit the jacuzzi so we decided to go out instead. Breakfast was good but lunch was not very good. Better to go outside or order food.
The beds were very comfortable and almost all staff was very nice. I loved the parking lot, we travel by car and with stuff, it felt like a very safe parking lot.
Stayed in May 2022
Reviewed: 4 April 2022
Hector
MexicoThe attention for the personal where one of the worst That I eve receive in my life
Stayed in April 2022
Reviewed: 14 March 2022
Jorge
United StatesIt was a junior suite, dirty carpet, they don’t even have closets (it was an armoire), bad neighborhood
Dated, dirty, the start rate is not accurate. Located in a bad area of the city
Stayed in March 2022
Reviewed: 5 March 2022
Gary
United StatesFew people at evening meal so restaurant felt cold.
Good value! Included good breakfast..Dinner in restaurant was also good.
Stayed in March 2022
Reviewed: 30 January 2022
Jonathan
MexicoThe air conditioning was not good. (3 times had to change rooms)
The hotel was not that bad.
Stayed in January 2022
Reviewed: 31 December 2021
Mariana
Mexicothe room was quite old. we had water shortage one day. The hall outside my room was not clean
location
Stayed in December 2021
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