Carretera Federal Chetumal- Puerto Juarez Km 282, 307, 77710 Playa del Carmen, Mexico
#100 of 230 hotels in Playa del Carmen
Guests' ChoiceBased on 384 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.5
Value for money
8.0
Free WiFi
8.6
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End of dialog contentReviewed: 28 May 2024
Tammy
United StatesThe power kept going out. There wasn’t a hair dryer in our room. The water pressure was bad and would go from hot to cold. The buffet food could have been much better.
Incredible property with so many amazing animals, attractions, amazing customer service!
Stayed in May 2024
Reviewed: 26 May 2024
Samantha
United KingdomThe room we were in was so so so far away from the elevators and the lobby.
The roaming wildlife was phenomenal! Bravo!
Stayed in April 2024
Reviewed: 24 May 2024
Mayra
United StatesAll staff members at this resort are so friendly. All staff members greeted us with a big smile ! Big shout out to our server Diego who worked the buffet area by the cove ! He went above and beyond for our meals !
Stayed in May 2024
Reviewed: 17 May 2024
Birkbeck
United KingdomLoved the location, fabulous hotel, friendly staff
Stayed in May 2024
Reviewed: 16 May 2024
Biron
United StatesOur room was hot because the air didn't work good.
Our building was in a great location. Pool right outside. Lots of resort amenities and food.
Stayed in May 2024
Reviewed: 15 May 2024
Daria
United StatesNo walkable beach, pools were very cold in March.
Park-like lush green grounds, loved walking around the resort. Buffets solid B+ with plenty of variety.
Stayed in February 2024
Reviewed: 13 May 2024
Valentina
Puerto Ricothe humid smell in some areas of the hotel
Loved the breakfast, the quality of the food and the variety
Stayed in May 2024
Reviewed: 10 May 2024
Erik
United StatesToo much walking
Clean pools and private ocean
Stayed in May 2024
Reviewed: 9 May 2024
Lorena
SpainThe food in the booked restaurants was not great and the distances from the main restaurants are not ideal. Also the hotel should provide free transportation to the main city playa del carmen instead of making you book a taxi every single time you want to leave the resort.
The beach and the pool were the best part of it.
Stayed in May 2024
Reviewed: 30 April 2024
Glenn
CanadaLimited access to the a la carte restaurants.
This resort is a bit secluded. While they have created a nice private beach there is no access to an extended beach that would allow for walks or runs up or down the beach. The buffet was .... a buffet and well a typical Mexican or Dominican buffet. Not as good as what you would see at a higher-end place but there are lots of good choices. The a la carte restaurants on the other hand were excellent. something to note is that with your booking you do not get access to the a la carte restaurants every night.
Stayed in April 2024
Reviewed: 20 April 2024
Steve
United KingdomNeed to do better on keeping beach clean from litter by the cabanas and less noise by the beach (Pa/music)
Location, wildlife, rooms in the Royal are fabulous, great staff, lots of space around the resort, good beach
Stayed in April 2024
Reviewed: 12 April 2024
Paula
United KingdomThere were no water bottles or towels in the room when we arrived, but after calling reception someone from the staff brought them straight away. Water in the shower took a little too long to warm up but it eventually got there.
The location is absolutely stunning, specially if you are visiting Xcaret, it has it’s own entrance to the park (paying xcaret access beforehand). Facilities are amazing (we loved the tennis courts), food is delicious (has it’s own taco place) and staff are the best.
Stayed in April 2024
Reviewed: 4 April 2024
Rodolfo
Germanyfood seems tailored mostly to Americans and not Mexicans, good salsa is hard to find, cheese and ice cream has very cheap taste, like the lowest quality same coffee is very bad tasting like burned, but one can't expect much from all inclusive buffets
the hotel itself is very impressive and has many interesting little spots for photos. also there are actual ancient ruins inside! the staff is very friendly too foodwise bread is nice, fruits are great
Stayed in April 2024
Reviewed: 3 April 2024
Lizette
GermanyThe food options were not properly labeled for allergens, although there were some labels it was not clearly specified which allergens were on what. Maybe they could improve that and have more information on crossed contamination in the kitchen for example.
There is plenty of space to walk around and activities for everyone. Staff were friendly and trying to make the best with the shortage of people working there.
Stayed in March 2024
Reviewed: 3 April 2024
Jill
United StatesThe check in process and reserving a dinner were a bit slow, other than that no real issue.
The grounds were amazing, beach area was beautiful, the staff always smiling. The food at the buffets and the restaurants were excellent. The wildlife and ruins were amazing. Gustavo the night manager was kind, considerate and understanding, he helped our family immensely.
Stayed in April 2024
Reviewed: 27 March 2024
Vivian
EstoniaCheck in took time, but overall everything was perfect.
Animals, visiting Xcaret park, food, pools.
Stayed in March 2024
Reviewed: 18 March 2024
Sami
FinlandBreakfast excellent, other meals good, drinks excellent and availabale in many places. Only minus that many bars closed at 6 p.m. (those next to the pools and on the beach ). The whole area is very nice, beautiful and clean. Rooms clean, good service in restaurants / bars, evening programm high level. Would definately stay again if visit P. del Carmen. Taxi to the center of the city about 20 mins / Usd 30,-. A bit slow to sign in because of the long que on the desks, anyway after that everything works fine. Enough pools, very nice beach. Just next to the Xcaret park, easy to visit.
Stayed in March 2024
Reviewed: 4 March 2024
Laura
GermanyGood could be improved, but in general fine
Very clean and well maintained
Stayed in February 2024
Reviewed: 2 March 2024
Barbara
United KingdomLong wait to check in. Some options at buffet were finished at 9-9.30pm. First concierge in our building was unhelpful to the point of obstructive when we didn’t want to listen to upgrade information. Had to visit guest services in person to book restaurants instead of phone or app.
Loved the animals running around the resort. Excellent breakfast.
Stayed in February 2024
Reviewed: 19 February 2024
Allison
United StatesWe stayed in building 18 and the music near that pool seemed louder than necessary each day. We were given some resort money, told the resort stores needed to accept it and some of the stores said they did not.
The very friendly and helpful staff. Clean pool and beach areas, variety of food for meals. Saw staff every day cleaning the grounds and picking up any trash they saw. Bar tenders were quick and efficient at making any sort of cocktail.
Stayed in February 2024
Reviewed: 18 February 2024
Chelsey
CanadaThere was one day that we didn't have hot water for a shower. It would be nice for them to have large water dispensers at a couple places on the property instead of handing out the small plastic water bottles. They tried to sell us the 90 minute timeshare presentation and were very pushy about it. We already knew we didn't want to spend 90 minutes in a presentation for something we weren't interested in- even if we could a discount of it. Time is too precious to waste when you're on vacay!
We loved the property- it's gorgeous and treed and we ran into a little monkey, agoutis, koatis, as well as other animals during our stay. The proximity to Xcaret is really ideal. We were pleasantly surprised by the food (after reading so many negative comments). We actually really enjoyed all the food we ate- if you like fresh fruit and fresh vegetables you won't be disappointed with the buffet restaurants. The fruit and salad bar was great! All the food at the stations where they cook things for you in the moment was also really tasty and hot (omelettes, fried fish, tacos, etc). We skipped a lot of the other areas of the buffet most of the time- seemed like the food wasn't very warm or tasty. We had one night at an a la carte restaurant and we chose the Mexican restaurant. Was delicious! Paco's tacos was also really yummy. We found the drinks good and just asked them specifically not to make them too sweet. We also liked that they use reusable cups for the drinks- they're not just plastic that get thrown out. Even though the "beach"/inlet is small it never felt squished. Granted, we were there during the week and staff members did tell us that the whole place get's really crazy on the weekends. Something to think about if that matters to you. It was also nice to see many Mexican nationals at this hotel.
Stayed in February 2024
Reviewed: 14 January 2024
Xinyu
United StatesGreat location
Stayed in January 2024
Reviewed: 8 January 2024
Cubas
United StatesMajority of the staff were very friendly. However, I would like to see improvement with staff knowing English.
Stayed in January 2024
Reviewed: 31 December 2023
Nick
United StatesA little disappointed with the staff this time. Wait staff was a little lacking, as we had to wait and go find people to help us many times. They also did not seem as friendly as we have experienced in the past, maybe due to the fact that they are understaffed. We like a big long beach, and the small lagoon area was nice, but we missed having a place to go for long beach walks. We have stayed at many all-inclusive, and the food was a bit disappointing this time. Specialty spots were not great, and not having as many eating options as we have experienced made for a repetitive experience.
It is a unique property in that it is very much a jungle, which is different than any other Barcelo property we have stayed at. We enjoyed the adults only pool as well, as we do not have small children. The location was exceptional as it borders the Xcaret park and made it very nice to go back and forth on the day we visited. We could go back and change in our room as well as come back to eat.
Stayed in December 2023
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