The staff was so helpful and friendly. Our cleaning lady was the best and sweetest ever.

Stayed in May 2024

N/A.

Very clean and good was delicious.

Stayed in April 2024

Beutiful establishment! Very nice staff. Great food and entertainment. Will definitely come again. Thank you. 😊

Stayed in April 2024

I couldn't stay longer.

Excellent breakfast! Great staff and facility. It is our favorite place to stay. Hotel has great customer service and their staff makes you feel like at home.

Stayed in April 2024

Not enough inside parking spots available. However, outside parking was also monitored by security and well lid. No other problems with parking.

Staff was extremely helpful and friendly. Definitely would recommend this hotel to anyone. Food at the restaurant was good and very conveniently located.

Stayed in April 2024

Everything was very clean and well put together awesome staff.

Stayed in April 2024

1. The internet service at the 5th. floor was out of service; this is the second time in three months that I have been there. It was fixed at a later time. 2. There are no smoke detectors in the rooms, only fire sprinklers, and the Mexican norms do require smoke detection. There is smoke detection in the corridors, but it does not appear to be working.

The staff is always eager to help and point you the right direction when you have questions, the front desk personnel are great; and the security staff are outstanding( Morning shift). The housekeeping lady and supervisor (5th floor) are understanding and fast to respond to requests such as extra towels, etc. The free b-fast is not the best in the world, but what do you want for free? El Comal offers an outstanding B-fast buffet for a fee, which is worth it, and the hostess is great.

Stayed in April 2024

Food is ok, staff could be nicer , and also know the transportation schedule

Price was great , everything was ok restaurant staff was great

Stayed in March 2024

Breakfast was very good!

Stayed in February 2024

Super clean, very nice place.

Stayed in February 2024

THE BAD APPLE THAT RUINS EVERYTHING: There is a nighttime security guard named Javier; he will do anything possible not to help you and will make all kinds of excuses for the facility (upon some investigation, I learned that he is the manager's favorite friend). This individual ruins your stay by being rude and mean. I guess he is covered to do whatever he wants to guests.

1. Breakfast is ok for free, but for a few dollars more, go to El Comal and get the buffet there. Great people and service. 2. The location is great and very accessible—close by the US border 3. The housekeepers are great and very helpful, as is the front desk. 4. The day time security people are super eager to help you and their service is top-notch (10+

Stayed in February 2024

Room service took hours

Stayed in January 2024

room service, took hours for the orders to be deleivered

overall great saty

Stayed in January 2024

1. The rooms above the bar are super noisy; the bar is open late, and the music is very loud. 2. I requested hand towels and floor towels because there were only two towel's in the room. The request was made twice at the front desk to two different people, but I never got them.

1. The free breakfast is good for free, but the buffet was better for the price. 2. The staff at the Comal restaurant are excellent. 3. The security staff are eager to help. 4. very safe parking, even at the front of the Hotel Will return.

Stayed in December 2023

Food service rooms

Beautifully kept classic antique look

Stayed in November 2023

The room was in need of updates, was worn-out.

Location, breakfast provided, personnel goes out of their way to help

Stayed in August 2023

Place was great.

Stayed in July 2023

The pool closes too early

Very friendly and helpful staff, comfortable room, bar and restaurant was very good. Definitely will return

Stayed in September 2023

nothing

staff is very friendly at the hotel management is good

Stayed in August 2023

I felt that the bed could of been a little cleaner I felt like the bedding wasn't that clean

we had a long trip and were very tired unfortunately I booked the wrong dates, the night staff did an excellent job in helping change the dates and getting us a room for the night I was very happy with the help I got.

Stayed in July 2023

Cleanliness

Stayed in August 2023

Our ac in the bedroom wasn't working.

The food!!

Stayed in July 2023

Parking is a bit of hassle. Please take into consideration handicap. We saw that people who did not have a handicap plaque to park were parked in the handicapped parking spacing.

The breakfast was excellent! The variety was vast. The girl with gold frames, was incredibly helpful! She made sure we were taken care of, she was very organized. Gracias por todo!

Stayed in July 2023

The facility is a bit old and the room I was in needed maintenance in the shower area. It was resolved.

The location.

Stayed in July 2023