Cristóbal Colón 16, 29220 San Cristóbal de Las Casas, Mexico
#66 of 151 hotels in San Cristóbal de Las Casas
Guests' ChoiceBased on 127 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
8.8
Facilities
8.7
Staff
8.6
Value for money
8.8
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Georgina
United KingdomWe booked this place very last minute after another booking didn’t work out. We were so happy that we did. We had the Bambu apartment, it was really charming, lots of character. The street outside is pedestrianised and is very quiet, with lovely views. The apartment is comfortable. The shower is fantastic. We have been travelling with our family on an extended trip and this was the best value accommodation we have stayed in 10 months. Our kids absolutely loved it.
Stayed in May 2024
Reviewed: 20 February 2024
David
United KingdomNothing
Nice freshly designed interior. Good location just north of the historic centre. Split level apartment, with an extra bed (upper mezzanine level) if needed. Coffee machine, fridge, microwave and hob (no pans). Very good value. Excellent communication via what's app throughout stay
Stayed in February 2024
Reviewed: 9 January 2024
August
DenmarkNothing
Cool place, location is top
Stayed in October 2023
Reviewed: 9 November 2023
Smjp
Germany- there was never anyone at the reception - washing service was quite expensive
- communication per WhatsApp was pretty good - the house has a really cool aesthetic - they let us have a free late check out - hot water and good water quality - really nice massage
Stayed in November 2023
Reviewed: 7 November 2023
Zoe
United KingdomNothing
Great property really convenient, clean and attentive staff
Stayed in November 2023
Reviewed: 13 October 2023
August
DenmarkA bit of noise from refrigerator
Location
Stayed in October 2023
Reviewed: 3 October 2023
Daniel
United StatesBed was very low to the ground, some kitchen basics were missing, bowls, pots and pans, but cups, glasses plates and silverware were available. Except for soap in shower no shampoo, but we knew that going in and were prepared.
Location was excellent, everything you needed was within a few blocks, View was amazing, WIFI was strong. In house water system is rare and appreciated. Very Unique property. Host Communication and directions were outstanding.
Stayed in October 2023
Reviewed: 12 September 2023
Zen
AustraliaGreat stay, Noisy alleyway at times during the night but nothing to major.
Unit Bambu Great Location Nice apartment Cool View Luis was really easy to work with handled all questions professionally
Stayed in September 2023
Reviewed: 1 September 2023
Margaret
United KingdomWe had a really lovely stay. Very comfortable for my family (myself and my 2 children aged 12 and 15). Good facilities and really appreciated the flexible check in after a long, night bus trip to get to San Cristobal. The WhatsApp channel works really well, with super fast response times, when you have wifi. But as we are travelling internationally, we didn't always have wifi and so that was a bit hard to communicate detail for check in. Fabulous location on the steps of Avenue Cristobal Colon, close to centro and 20minute walk from ADO bus station. A bit hard to find the entrance (it's at bottom of steps) when we first arrived.
Stayed in August 2023
Reviewed: 19 August 2023
Matteo
ItalyVery clean, welcoming and cozy. The room made us feel like home. There’s was a great attention to details and very nice taste in the furnitures too. The host was extremely nice as he was available with guidance and recommendations on activities. Highly recommended!
Stayed in August 2023
Reviewed: 15 July 2023
Ellen
United KingdomOur whole bathroom flooded when we used the shower
Loved the property, very cool layout. Good location, easy to communicate with the staff on WhatsApp. They were also great in letting us check our bags in early
Stayed in June 2023
Reviewed: 11 July 2023
Thomas
IrelandCould use new pillows/ couple extra pillows but only a small detail.
We loved the studio. It was so cute and everything we needed. We had come on an overnight bus and we’re allowed it check in early which was amazing. Everything is communicated in a private WhatsApp which is very handy. Location was perfect right beside a couple beautiful places for breakfast like frontera and only a few minutes into centre. Immaculately clean.
Stayed in July 2023
Reviewed: 21 June 2023
Dean
South AfricaThe kitchen could have been a little better equipped for self catering.There were no bowls & the frying pan was tiny and in need of replacement. The bed was not terribly comfortable.
Fantastic position in beautiful building, easy walk to restaurants, markets the main cathedral etc. The staff were really helpful and set up WhatsApp contact which worked really well. Unit was cleaned daily. We were also able to store luggage (at a small cost) until late departure of our bus from San Cristobal.
Stayed in June 2023
Reviewed: 9 June 2023
Jane
New ZealandAs above.
The Suites were comfortable, convenient and secure. Easy walking to the Centro, the restaurants, markets etc. It’s a big open space and the furniture is laid out into rooms but there are no dividing walls except into the toilet. Works well. Nice view out over the city and to the hills from our audited. Good bed and couches. The kitchen has a gas hob, a micro and a small oven/toaster and fridge so pretty well set up if you want to cook. The only disappointing thing is that it has these facilities but does not provide the utensils for cooking. Very basic plates, cutlery, pots and nothing else. A few more basics would make it a 10. No kettle but we have found that’s fairly standard in Mexico. Communication is by WhatsApp and our contact was very attentive and gave us lots of information. At times a little baffling and I was unsure what was included in the price and what wasn’t. Outer and inner door key pad lock so very secure.
Stayed in June 2023
Reviewed: 23 April 2023
Ernesto
United StatesNo ceiling fan. Needs a better mattres
Beautifull view of the city from room.
Stayed in April 2023
Reviewed: 21 April 2023
Ethan
United KingdomHammocks had been removed
Great suíte for a couple. Spacious and comfortable with a good shower.
Stayed in March 2023
Reviewed: 6 March 2023
Andrea
United StatesTaste in furniture and decor was not quite mine, but still a beautiful and very bright and comfortable place to stay.
Amazing views, location and property, bright sunny and spacious.
Stayed in March 2023
Reviewed: 13 February 2023
Stephanie
AustraliaCan get cold. Gas stove wasn’t working.
Spacious and well set out. Comfy bed and couch. Very clean.
Stayed in February 2023
Reviewed: 12 February 2023
Reidy
AustraliaBeautiful architecture, easy to contact the property through WhatsApp, nice staff, great quiet location
Stayed in February 2023
Reviewed: 29 January 2023
Wischt
GermanyVery nice Suite, very komfortable. On three floors. For a good price.
Stayed in January 2023
Reviewed: 21 January 2023
Amy
United KingdomZero soundproofing There was a kitchen but it didn't have a fridge
Beautiful and stylish apartment Spacious and super helpful staff via whatsapp
Stayed in January 2023
Reviewed: 20 January 2023
Kim
United KingdomSpa, jacuzzi, gas hob etc is charged extra but the microwave was enough for us. Mayan massage was easily arranged and very nice, perhaps not as good value as elsewhere. Room was a little cold for our liking, so next time we would ask about the fire heater situation. Plenty of shared sunny places outside though.
Amazing location, on beautiful famous steps, quiet and peaceful, close to wonderful cafes and bars, but only a short walk to the louder touristic streets. Room was spotless and cleaned every day. Very spacious, strong WiFi, gorgeous courtyard and quiet communal area with seating where one can work.
Stayed in January 2023
Reviewed: 7 January 2023
Félix
CanadaI like everything
This place is amazing very close from downtown and clean
Stayed in January 2023
Reviewed: 29 December 2022
Dario888
GermanyNice people, wonderful accommodatio, top located
Stayed in December 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content