Carr. Chetumal Juárez, Quintana Roo, Mexico km 282, Lot 023 2, Solidaridad, 77710 Playa del Carmen, Mexico
#2 of 230 hotels in Playa del Carmen
Guests' ChoiceBased on 34 hotel reviews
9.7Cleanliness
9.9
Comfort
10.0
Location
9.9
Facilities
9.9
Staff
9.6
Value for money
9.1
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 8 March 2024
Christina
United StatesThere is nothing at all that we didn't like. Even when I try to rack my brain for something to complain about I can't. My only complaint is I wish we had planned to spend more time there!
Absolutely beautiful location, we loved it. Usually you see pictures and hope it will be just as nice, here the pictures don't even do the place justice. We can't wait to go again.
Stayed in February 2024
Reviewed: 7 January 2024
Joseph
United StatesIt was perfwct
Imagine staying in your own resort where you could go to the wine cellar and grab a couple of bottles and then stop by the chocolatier shop and grab some delicacies with no one around it’s like you owned the place! Food was amazing and they would create whatever you desired like a personal chef a personal butler was always available and the spa was heavenly
Stayed in January 2024
Reviewed: 4 December 2023
Sarah
United StatesThere was nothing I didn’t like
It’s complete paradise
Stayed in October 2023
Reviewed: 25 October 2023
Kyle
United StatesThe butlers are great but could be more proactive at times. We sometimes had to 'discover' things ourselves (for example the room class we had allowed us to use the hydrotherapy section at the spa for free but I never knew and there was no mention of the beach grilling event)
An amazing place and I highly recommend. Even if the hotel is filled you wouldn't feel it since there is plenty of space and the staff is incredible. The base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there. The best food I've ever had at a hotel as well. Honestly there are too many good things to say about this place so if you have the opportunity, I highly recommend.
Stayed in October 2023
Reviewed: 25 September 2023
Elsa
United StatesAll good
Service
Stayed in September 2023
Reviewed: 28 April 2023
Kyle
United StatesThis was our second stay here and I'm kind of surprised they don't have wine pairings anymore with the Estero dinner, it's the perfect match for the level of restaurant. 90% of the staff is great but once in awhile you get some duds, the butler service this time was really kind of baffling.
The facilities and grounds are amazing, I like just walking around and looking at the architecture. The rooms are amazing and they really feel like home. Of course the best is the food and everything is top class along with most of the staff.
Stayed in April 2023
Reviewed: 9 March 2023
Pablo
United StatesNo complaints
Everything was on point
Stayed in March 2023
Reviewed: 13 February 2023
Kyle
United StatesIt's expensive for sure, I tried to put that out of my mind though while there.
Amazing service, food, amenities, everything. It's in another class by itself. The place is small and very private, I loved walking through and just looking at the architecture.
Stayed in January 2023
Reviewed: 8 February 2023
Rosy
United StatesEverything is beautiful
beautiful, quiet and very relaxing
Stayed in February 2023
Reviewed: 25 June 2022
Shaoqian
Canadaswimming poor
Stayed in June 2022
Reviewed: 7 June 2022
Vickyrios
United StatesA couple technical issues but as soon as we informed front desk it was taken care of immediately.
Everything! The entire stay was marvelous. Customer service was phenomenal; every turn we took we were greeted by name. The room was very spacious and the views are breathtaking. We went for our honeymoon and we were received with a room decorated with balloons, rose petals, chocolate covered strawberries and champagne. We couldn't have chosen a better place. We enjoyed every minute of our stay.
Stayed in June 2022
Reviewed: 29 May 2022
Dave
United StatesNothing. Well wish some of the parks were included in stay instead of separate price but other than that. Awesome.
Amazing experience. The room was incredible. Large, beautifully designed with too many details to mention. A jelly fish aquarium on the wall. Private jacuzzi and pool with full bar and wine included. Too much to list really. I did not expect as much and thought the price was too much till I experienced it. And am extremely happy to have stayed there.
Stayed in May 2022
Reviewed: 5 May 2022
Luisa
United Kingdomnothing the hotel is amazing.
everything is done for you and you get access to all the parks
Stayed in May 2022
Reviewed: 11 April 2022
Peter
United Statesnothing. It is perfection.
everything! truly, the design, staff, comfort, privacy. did I say the staff. The building is art in every sense.
Stayed in April 2022
Reviewed: 22 January 2023
Yifan
United StatesServices
Room and facilities
Stayed in January 2023
Reviewed: 10 March 2022
Stephen
Canadasecurity was over the top scary
everything made this the most outstanding room I have ever stayed!!
Stayed in December 2021
Reviewed: 3 March 2024
Hugo
MexicoThere are no comments available for this review
Stayed in February 2024
Reviewed: 3 March 2024
B
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 25 December 2023
Andres
ColombiaThere are no comments available for this review
Stayed in December 2023
Reviewed: 18 September 2023
Victoria
MexicoThere are no comments available for this review
Stayed in September 2023
Reviewed: 22 April 2023
Troy
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 13 April 2023
Yilin
CanadaThere are no comments available for this review
Stayed in April 2023
Reviewed: 16 March 2023
Rodney
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 10 January 2023
Vasile
United StatesThere are no comments available for this review
Stayed in January 2023
Showing 1 – 25
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