Anillo Vial Junipero Serra, 1500 Colonia Arboledas, 76140 Querétaro, Mexico
#122 of 122 hotels in Querétaro
Guests' ChoiceBased on 44 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
8.7
Facilities
7.7
Staff
8.8
Value for money
8.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 31 March 2024
Ivan
United KingdomWhile they were renovating, we found ourselves amidst the hustle. Although we originally booked for the view, we were assigned a room overlooking the car park and close to the construction zone, resulting in considerable noise. However, the manager and the rest of the staff went above and beyond to ensure our stay was enjoyable despite the circumstances. I’m sure it will be a great hotel once Hilton gets all ready to start operating.
The rooms, the friendliness of staff, view and location
Stayed in March 2024
Reviewed: 16 March 2024
Casey
United StatesBed
Stayed in March 2024
Reviewed: 29 February 2024
Rogerio-baader
NetherlandsThe location is very nice, near the shopping mall and restaurants. The infrastructure is good too. Accommodations are cleaned and big enough.
I can't say too much, the Hotel was in the rebuild way. So, it makes sense not to be good still. But it will be nice for sure. I had not problems
Stayed in February 2024
Reviewed: 19 February 2024
Edgar
MexicoRemodeling
Near my destinations
Stayed in February 2024
Reviewed: 1 January 2024
Pablo
MexicoThe attention wasn’t as good as I expected.
The property was nice and the view was amazing
Stayed in December 2023
Reviewed: 30 December 2023
Beatriz
United StatesVery nice installation
Stayed in December 2023
Reviewed: 14 December 2023
Ricardo
MexicoThe attitude and reactions of a front desk staff member, in three occasions it seemed like he was doing me a favor, and even more did not show any effort to help me for a late check out. Very unpleasant to say the least
The hotel is being remodeled since will be included in the Hilton network, which is great. But the noise is quite annoying. The attitude of the maid was most than excellent, but at the front desk (Cesar I guess), is nothing but awful, sadly does not reflect the tradition of customer experience value at Hilton, I've been in several and in this case it hardly represents the Hilton brand. Thanks anyway, food very good!!
Stayed in December 2023
Reviewed: 5 December 2023
Librado
United StatesThe internet kept going out and electricity went out on several occasions.
Room was nice and location has a lot of areas to go and eat.
Stayed in December 2023
Reviewed: 30 October 2023
Garcia
MexicoThe air conditioner was not working
It was very clean
Stayed in October 2023
Reviewed: 26 September 2023
Juan
Mexicoit was an excellent choice for my and my familie. I liked so much. Thanks
Stayed in September 2023
Reviewed: 31 July 2023
Juan
Mexicodid not have enough towels
the view was very nice
Stayed in July 2023
Reviewed: 1 May 2023
Laura
MexicoThe smell of the 5th floor coming out of the elevator. The constant sound of water spilling in the WC
The big room
Stayed in April 2023
Reviewed: 29 May 2024
Diaz
MexicoEverything was perfect
The hotel is newly remodeled and the facilities are excellent.
Stayed in May 2024
Reviewed: 28 April 2024
Raframcas
MexicoWe had many problems first the air conditioner was broken, it got changed and was again wrong then. We got a water leak and the sealing fell and flooded the room and then when we got changed room and the shower was drops of water and cold
The staff service
Stayed in April 2024
Reviewed: 7 April 2024
Brandon
United StatesIt is under remodel and changing brands. I didn’t get to count it on any awards programs.
Stayed in March 2024
Reviewed: 27 March 2024
Hector
ChinaPrrsentation of the meals, Meals of the day
No many options
Stayed in March 2024
Reviewed: 10 March 2024
William
MexicoHotel is in construction
Breakfast
Stayed in March 2024
Reviewed: 12 January 2024
Dane
MexicoHotel facilities were lacking/below average. Food options very limited.
Very friendly and helpful staff.
Stayed in January 2024
Reviewed: 6 December 2023
Luis
MexicoThey did not have my room on time I have to wait until past 5 pm.
Stayed in December 2023
Reviewed: 3 December 2023
Jose
United StatesI was not allowed to look at the city from the restaurant because it was under construction. They lied it wasn’t under construction, there were people drinking and eating in restaurant. There was a black out at night, power went off in my room, I complained in front desk, their answer was that if I don’t like just go to another hotel.
Stayed in November 2023
Reviewed: 2 November 2023
Nq
MexicoThere was no AC all week, i saw a mouse in the hotel
Recepcionista
Stayed in October 2023
Reviewed: 26 October 2023
Renato
Mexicoexcellent service
Stayed in September 2023
Reviewed: 24 September 2023
José
MexicoNA
Excelent service for staff
Stayed in September 2023
Reviewed: 5 June 2023
Rodrigo
MexicoGym and pool
Great experience. Great team in this hotel, best quality rooms. Great breakfast. I can't ask for more in a Hotel! It was great! Manager, Check In, Parking... the gym can improve and the pool.
Stayed in June 2023
Reviewed: 8 August 2023
Anonymous
United StatesRoom was very clean
Very clean
Stayed in August 2023
Showing 1 – 25
Vila Verde de Ficalho, Portugal
Kintamani, Indonesia
Saint-Flour, France
Singapore, Singapore
Puerto Princesa City, Philippines
Myoko, Japan
Terento, Italy
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content