Dark carpet, uneven hallways. Location was ok, but prefer other areas of Mexico City.

Hotel rooms were well kept. Clean and comfortable. Beds could be bigger, but room too small for king size beds. Bathroom excellent, shower superb, great water pressure. Hotel staff were superb, always helpful. Spoke English and communicated well.

Stayed in May 2024

Great location, excellent breakfast, free snacks h24, clean room.

Stayed in May 2024

I booked a basic room and it was very nice but without a view. Next time I hope to book a junior suite and have even more fun. The roof top is excellent and the breakfast (included) was good. The service was excellent. I did not have dinner but my three friends did and they loved it. The location is great to experience the city including access to some of the best restaurants (other than the rooftop).

Stayed in May 2024

The only disappointment was the chef's choice to conceal the nature of the items on the tasting menu -- that disrespects people with dietary restrictions!

Excellent in every respect! The restaurant was fantastic.

Stayed in May 2024

Room was a little small, but fine.

The location was great. The rooftop restaurant has a great view.

Stayed in May 2024

Absolutely amazing hotel. Rooms were clean and well maintained. Staff were incredibly kind and helpful. The breakfast was great, with lots of variety.

Stayed in May 2024

Too soft bed :)

Location, staff, all was great, complimentary cafe 24/7, rooftop restaurant perfect

Stayed in May 2024

Nothing..

Everything. Friendliest people ever.

Stayed in May 2024

Excellent location, beautiful view from the rooftop restaurant. Breakfast was included and the choices were amazing. The 24 hours snack bar and beverages was a great surprise for us , it was included in price. Recommend 100%

Stayed in May 2024

The shower. It was terrible; it hit the wall and was not adjustable to twist it to fall on the person standing rather than the wall. Also, the shower screen leaks water drenching the floor every time someone has a shower.

The design, layout, rooftop, furniture and atmosphere.

Stayed in May 2024

Nothing!

Zocalo is so beautiful, clean, comfortable and the amenities and restaurant are wonderful. It is in the perfect location in the historical center. I will always stay here.

Stayed in May 2024

A definite plus for me was its location right across from the cathedral and the main square. I got the chance to pray at the cathedral every day of our stay and buy souvenir gifts from its gift shop. One early morning, my husband and I decided to spend some time in the main square just appreciating & enjoying its wide open space before the influx of masses of people later in the day. The hotel is also just a few minutes ride from Roma, Condesa, Polanco and the Guadalupe Basilica. The staff was friendly and special shoutout to Fernanda in the Front Desk for being very helpful and welcoming.

Stayed in May 2024

We thought the bathroom area slightly small

This is a great hotel located right near the central square and cathedral (the Zocalo) We had a superior room which had excellent shower etc. Breakfasts were notably superb, with fantastic views over the Zocalo. It was a great opportunity to sample Mexican food. The reception staff were so helpful and went far above what I would not normally expect. Fernando Lazarno was particularly helpful. Overall would thoroughly recommend the hotel

Stayed in May 2024

I've never stayed at a hotel that provided free food and drinks 24 hours a day, it was amazing The location can't be beat in the historic center for beautiful views from the rooftop restaurant.

Stayed in May 2024

Rooms are very small. I wish the restaurant on the rooftop would offer smaller courses besides the chef menus.

Amazing hotel with included food and drinks in the bistro of the lobby area. Staff was super nice.

Stayed in April 2024

the showerhead! if you are going to have a phone booth sized shower at least spend $10 on an adjustable head that can point down

staff location and food all excellent

Stayed in May 2024

Our room was a little small and the bed sloped to the edges, so you felt you could roll off in your sleep.

The location is excellent — most of the sights near Centro Histórico are within walking distance. The hotel is lovely and has a great rooftop overlooking the Zocalo. The breakfast served there was amazing and the service wonderful. They also offer a free cafe for coffee, snacks, etc.

Stayed in May 2024

The staff member in the cafe was borderline rude, condescending with her attitude to serve us. Unfortunately she was working the 3 days of our stay. Little things like good customer service is worth a million…

We loved the close proximity to the major sights in the Historical area of Mexico City. The choices for breakfast were healthy and delicious Eg. Fresh juices, vegetarian omelettes. The views were beautiful over the zocalo and cathedral. The cafe where you could choose anything from the menu and included in your room rate was a lovely surprise.

Stayed in April 2024

Staff at the front desk and helping with luggage are exceptionally friendly and go out of their way to welcome you. We had breakfast included which you have in the 6th Zocalo balcony restaurant with its spectacular view of the Zocalo. The Cafe Central on the ground floor provides free snacks and beverages all day in addition to the fridge of free water and apples on each floor. Our room on the 5th floor was quiet, very clean and lovely. The camerista was very friendly and left candy on the pillow each day which is a nice touch. I can't compare with the other comparable hotels around the Zocalo in terms of pricing and service but we really liked this hotel.

Stayed in April 2024

I found a roach 🪳 in the bathroom

Wonderful location, beautiful rooftop, good service.

Stayed in April 2024

Older hotel

The location and the rooftop restaurant.

Stayed in March 2024

Rooms are small

Location, breakfast

Stayed in March 2024

Excellent location in the historic center close to good restaurants Attentive staff Quiet Room with safe Good Wifi Good breakfast in the restaurant with magnificent views of the historic center and cafeterias with snacks included Free Water at will All in all, an excellent option in the city of Mexico

Stayed in April 2024

Everything was perfect

Wonderful location absolutely 5 star hotel in the historic center of the ancient city a few steps of the zocalo and the cathedral ,Fine Arts Hall ,Latin American Tower .

Stayed in April 2024