411 Avenida Constitución edificio, Monterrey Centro, 64000 Monterrey, Mexico
#18 of 140 hotels in Monterrey
Guests' ChoiceBased on 122 hotel reviews
9.0Cleanliness
9.2
Comfort
9.2
Location
9.2
Facilities
9.1
Staff
9.0
Value for money
8.9
Free WiFi
9.0
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End of dialog contentReviewed: 31 May 2024
Joseph
United StatesThe air conditioning was not robust.
This hotel is top-class.
Stayed in May 2024
Reviewed: 27 May 2024
Leticia
MexicoEl staff fue muy amable y servicial.
Stayed in May 2024
Reviewed: 26 May 2024
John
United KingdomYou’re room card only allowed you to go to the floor you are on, we had family staying the floor above so we had to use the stairs
Friendly staff
Stayed in May 2024
Reviewed: 24 May 2024
Salinas
United StatesIt didn’t have a personal iron with the room had a steamer but didn’t leave clothes as good as an iron would.
Very good and clean .
Stayed in May 2024
Reviewed: 23 May 2024
Carlos
United StatesBathroom door did nor close all the way (sliding door). Beds a bit small
Room was clean and staff was friendly and helpful
Stayed in May 2024
Reviewed: 30 April 2024
Irmante
United Kingdomawesome place! very comfortable and modern. the staff are really nice too!
Stayed in April 2024
Reviewed: 14 April 2024
Peeter
EstoniaKey stopped working and had to descend 2 times to get it replaced correctly. Reception's mistake.
Good views, large rooms,, nice breakfast, good equipment in the gym. It is a new hotel.
Stayed in April 2024
Reviewed: 11 April 2024
Olena
SingaporeThe service a bit too slow, they forgot sometimes if you requested smth or ask to bring room service. Check in was incredible slow and nobody pays attention to you. Also there was some construction drilling sounds on weekend morning.
Very modern and comfortable hotel. All very well done, beds are super comfortable, all facilities perfect. Food in restaurant really really good, become addicted to their aguachile and guac 🤩
Stayed in March 2024
Reviewed: 9 April 2024
Sir
Puerto RicoNot enough days to stay
Everything
Stayed in February 2024
Reviewed: 4 March 2024
Rachel
United StatesBar closed too early, we were suggested to order drinks as room service.
It was in a perfect location because we were able to walk into town to shopping centers, vendors, food trucks, restaurants, etc.
Stayed in March 2024
Reviewed: 28 February 2024
Meytal
Israelgreat location, nice rooms
Stayed in February 2024
Reviewed: 22 February 2024
Rönty
FinlandWe haved to wait 3 hours to check in and they didnt propose any compensation. It was really bad
Clean, elevatprs
Stayed in February 2024
Reviewed: 21 February 2024
Thalia
United StatesFood was not good
Super clean and location
Stayed in February 2024
Reviewed: 23 January 2024
Eliud
United StatesLocation and service
Stayed in January 2024
Reviewed: 17 January 2024
Shivank
United StatesAlthough the rooms were clean but there’s scope for improvement. Room cleaning needs to be better and the complimentary bathroom vanity kit and others need to be replaced every time.
Property was attached to the main road/highway which made places accessible. They offer valet parking and the staff is courteous and helpful. I really enjoyed the food as their chef was professional. Staff named Anthony was well versed in English and others were well trained too. Even though I do not speak Spanish, there wasn’t any problem in communicating with anyone at the hotel. Highly recommend it.
Stayed in January 2024
Reviewed: 2 January 2024
Rudy
United StatesThere is no direct elevator from the parking garage to the rooms; other than that, everything is excellent
The room was very clean and spacious. The beds are comfortable and cozy.
Stayed in December 2023
Reviewed: 1 January 2024
Yuliana
MexicoNice view of a city and mountains. I think, this is the best place to stay in Monterrey
Stayed in January 2024
Reviewed: 19 December 2023
Fergus
United StatesBar closed super early. Common area for breakfast etc., didn't match the quality of rest of hotel.
Incredible room. The room was exceedingly comfortable, accommodating and beautiful aesthetic.
Stayed in November 2023
Reviewed: 7 December 2023
Ismail_007
Bahrainexhaust fan of toilet did not work room service was not equally good every day
kind people at front desk overall good & kind staff
Stayed in December 2023
Reviewed: 6 December 2023
Francisco
MexicoEverything is awesome about this place
Cleanliness
Stayed in December 2023
Reviewed: 30 November 2023
Paulina
United StatesAwesome as always Comfy bed and pillows 👏🏻
Stayed in November 2023
Reviewed: 9 October 2023
Genius79
MexicoTwo of our 3 rooms were not services on the 2nd day but this was rectified quickly once management were made aware. No sugar, milk nor coffee stirrers were put in our rooms throughout our stay.
Location was fine - not far from Arena Monterrey, shopping and river walk. Breakfast option were excellent. Rooms were very comfortable and spacious. Staff were amazing - couldn't do enough to help us.
Stayed in October 2023
Reviewed: 12 September 2023
Delgado
Mexicothe elevator was slow
location and pool
Stayed in June 2023
Reviewed: 11 September 2023
Tzu-yao
TaiwanBreakfast is not as good as the rest of the facilities
Fabulous stay experience
Stayed in September 2023
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