The hall in the 6th floor have had some kind a bad odor, but other than that my stay was ok.

The bed, it was so comfortable Good size room

Stayed in September 2023

No SHAMPOO IN THE ROOM. RESTUARANT FOOD POOR.

LOCATION

Stayed in August 2023

When traveling, it is always helpful for us when a larger hotel has an ATM on site so that we can obtain local currrency.

This is a very nice, up-scale hotel, that has excellent amenities and a good restaurant. We stayed here as part of a very long road trip. We were driving a car that was quite loaded down and riding a bit low. We weren't able to negotiate the grade of the parking ramp, but they were gracious enough to allow us to park on the side, in an area where are loaded car could be monitored by security. It was helpful for us that the hotel was right on the main highway, and we didn't notice any noise. The staff were very pleasant and accommodating.

Stayed in July 2023

Nice

Stayed in July 2023

Buffett could be better.

Close access to many restaurants and points of interest.

Stayed in July 2023

Everything is clean, with excellent customer service, water, and clean towels. 👌

Stayed in July 2023

not to clean

the view

Stayed in May 2023

Is too far from the malecon

The hotel is good but the location is bad. Perfect if you like Walmart and Liverpool is very close.

Stayed in April 2023

Location

Stayed in December 2022

Our original room was in 11th floor, it was a super beautiful room with pretty view but when we opened the room, it was a lot of water on the floor. We were calling the front desk for help, then it took 30 minutes to clean our room and change room to 6th floor.

The city view from the room is very fantastic!

Stayed in September 2022

The pool site could improve, no towels or anyone in charge. Same with the gym.

Location , valet parking for the car

Stayed in July 2022

We were 4 people in the room, and they always put only 2 towels in the bathroom. WiFi was bad. TV signal & quality is really bad. No streaming access available. They have a mandatory use of valet parking if you wanna use the "Free" Parking. A/C cant not be set up with a different temperature (I caught a cold because of that)

Location

Stayed in July 2022

The breakfast could be better (Few bread options, few options to choose from in the buffet), the room had not a refrigerator and the windows look dirty all the time.

The location is very good, Is not a bad hotel, it is a nice place in fact, and the rooms are good. Just could be better to improve the customer experience.

Stayed in April 2022

The bed was not so confortable as an hotel must have.

The hotel is really nice, and the staff always pending on our needs.

Stayed in January 2022

location

enjoy the costumer service

Stayed in December 2021

The facilities are old, there were lots is scratches, broken glasses of some windows in one of the rooms. The toiled of one room had signal of not being cleaned since last occupancy ( no seal, and a hair). There was only one trash can for the whole room-.

Space

Stayed in July 2021

There are so many open bars close to the hotel with noise until 3 am and is totally stressful to try to rest

Location

Stayed in April 2024

To improve your review, you could consider the following edits:⸻This hotel advertisement is nothing short of clickbait. Despite being aware that Holy Week is a busy season for hotels in tourist destinations, I was more than willing to pay the asking price under the assumption that I would receive value for my money. However, my experience was far from satisfactory.Let's start with the front desk attendant, Jaqueline. Her demeanor and attitude were appalling. She treated guests as if she were doing them a favor, which was utterly unacceptable. On the morning of my check-out, I requested towels for a shower, only to be consistently dismissed by Jaqueline. I waited a staggering 40 minutes for the towels to arrive, while feeling like a nuisance for a basic request.Additionally, the housekeeping staff displayed a similar lack of professionalism and courtesy. It's baffling that employees fail to understand that guests are paying customers deserving of respect and proper service.Moving on to the rooms themselves, the reality fell far short of expectations. For the exorbitant price paid, one would anticipate accommodations akin to those of the Hotel Intercontinental. Instead, I was greeted with disappointment. Rooms 701 and 702 were not only inadequately cleaned, with hairs littering the floor, but also showed signs of neglect, including poorly executed paintwork and precarious toilet paper holders.Moreover, the technological amenities were severely outdated. The television resolution resembled that of a bygone era, and the Wi-Fi connection was practically non-existent, despite numerous attempts to connect.Overall, my stay was marred by incompetence and neglect. I strongly advise against patronizing this establishment. It's evident that the management fails to prioritize customer satisfaction and basic standards of hospitality.

Absolutely nothing

Stayed in March 2024

everything is overrated and the noise in the bedroom was insufferable

Nothing everything is overrated and the noise in the bedroom was insufferable

Stayed in January 2024

N/A

N/A

Stayed in September 2023

We found cockroaches on the pool area and in our room (photos attached), and the hotel was being remodeled, something that affected us quite a lot since they were working in OUR balcony without previous advise. This took our privacy out of the window, quite literally.

Good price for the amenities and room space, many nearby places to eat and buy food/beverages, room service was also great. Flexible check in/out times. Good WiFi.

Stayed in July 2023

missing stuff from my carry on bag which is unacceptable

nothing the front desk is careless they don’t greet you just stare at you every time you enter the lobby

Stayed in June 2023

I was on the 9th floor and the traffic noise was deafening. I really wanted to soak in hot tub but it was empty.

nothing

Stayed in November 2021

For that size of hotel is hard to believe you have only one elevator working and one bad, we were there for 3 days and I did not see anybody working on it

Nice place, clean and elegant

Stayed in July 2023