Boulevard Manuel Avila Camacho 5 Fracc. Lomas de Sotelo, Naucalpan, 53390 Mexico City, Mexico
#6 of 536 hotels in Mexico City
Guests' ChoiceBased on 139 hotel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
9.0
Facilities
9.5
Staff
9.4
Value for money
9.1
Free WiFi
8.9
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End of dialog contentReviewed: 17 May 2024
Narayan
IndiaStaff and better is very corporative.
Breakfast. Local was very nice and comfortable.
Stayed in April 2024
Reviewed: 5 May 2024
Joe
IrelandDinner experience was very disappointing.
The Breakfast Experience was excellent. Beds very comfortable. Closeness to shopping centre. Lovely & friendly staff.
Stayed in May 2024
Reviewed: 30 April 2024
Jonathan
United StatesThe light switch to the WC room was outside. The receptionist made us wait a while before checking us in; they did not recognize the reservation in their system immediately. The system took more than half a day to update.
Nice facilities, luxurious finishes and a delicious breakfast/lunch.
Stayed in April 2024
Reviewed: 25 April 2024
Juan
ItalyThe zone outside the hotel and the mall where the hotel is located, it is a little bit ugly and looks dangerous at night.
The attention was exceptional, even I had an incident with my ankle before arriving at the hotel and they helped me a lot to find the right medical attention.
Stayed in April 2024
Reviewed: 4 March 2024
Marco
ItalyVery good room. The clean service is ok
Stayed in February 2024
Reviewed: 19 February 2024
Fernando
MexicoPersonnel great actitudes. Great room location Convenient dining options at the shopping mall
Stayed in February 2024
Reviewed: 18 February 2024
Carlos
MexicoThe parking, my car was hit by someone
The location and the experience with the mall behind us
Stayed in February 2024
Reviewed: 17 December 2023
Guillermo
MexicoThe access to the hotel is very complicated and without signs, the food in the restaurant is very varied but not at the level of Fiestq Americana. .
The room and the shopping center are very good
Stayed in December 2023
Reviewed: 12 November 2023
Joris
FranceA bit noisy to start with. Been requested to pay Mini Bar when 1. Had not taken anything 2. No-one entered my room as I have asked not to disturb. Obviously I did not pay but found the situation strange. From a cultural standpoint I like to enjoy my breakfast a quiet environment but here you would have a constant flow of waiters (coffee, remove plates, etc.)
Well located, clean and comfortable rooms
Stayed in November 2023
Reviewed: 27 August 2023
Yorlek
Venezuelatodo bien
todo bien
Stayed in August 2023
Reviewed: 18 August 2023
Jorge
PeruAs we are from a glass company, the glass on the pool needs maintenance.
Excellent breakfast, comfortable for a business trip.
Stayed in July 2023
Reviewed: 20 June 2023
Irma
MexicoI loved that there is a mall and the food was great!
Stayed in May 2023
Reviewed: 18 June 2023
Maryoris
United StatesBest buffet!! Friendly staff Comfortable and clean areas Great location
Stayed in June 2023
Reviewed: 16 May 2023
Tzu
Taiwanthe pillow is too soft, others is still great
Everything is great, very comfortable and easily go to mall. The service is wonderful
Stayed in May 2023
Reviewed: 5 May 2023
Kapoliva
MexicoBuenas instalaciones
Stayed in April 2023
Reviewed: 30 April 2023
Garcilazo
United Statesexceptional service
Stayed in April 2023
Reviewed: 30 April 2023
Garcilazo
United Statesexcepcional service
Stayed in April 2023
Reviewed: 27 February 2023
Katharina
Austriawe couldn’t change the temperature in the room and woke up at 3am because the room was so warm. we had to call the reception twice, then they sent someone. Communication was alltogether not ideal.
Nice room, comfy bed, incredible breakfast
Stayed in February 2023
Reviewed: 25 January 2023
Yolanda
Abkhazia, GeorgiaWishing for a tub. It was only shower
All was good
Stayed in December 2022
Reviewed: 17 November 2022
Rui
PortugalFood could have been better. the fact that the hotel is located within a mall might justify the lack of investment on it, but especially (for Breakfast) the pastry isn't that great.
The hotel is, generally, very good. facilities, confort, modern
Stayed in November 2022
Reviewed: 2 November 2022
Eric
SwitzerlandAir condition running too loud ?
Concierge and reception very helpful Very Friendly personal hat the breakfast
Stayed in October 2022
Reviewed: 1 October 2022
Martinez
PeruTHE MALL IN WICH IS INSIDE IS SO BIG THAT FINDING THE ENTRANCE IS NOT THAT EASY
THE SERVICE IS AWESOME. THE FACT THAT IS INSIDE A MALL MADE ME FEEL SAFE AND COMFORT
Stayed in October 2022
Reviewed: 24 September 2022
Tilana
BrazilUpon arrival you have to figure out by yourself how to get to the hotel. There was no one to help with suitcases when you get out of the taxi.
It's what you pay for. More expensive, better service, better facilities.
Stayed in September 2022
Reviewed: 15 August 2022
Daniele
NetherlandsI’ve been disappointed about the breakfast. A such 5* hotel well known, can’t ask me to pay extra for having cappuccino or an espresso! for the rest all good
Stayed in August 2022
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