Location is wonderful to meet the city

Stayed in May 2024

Very clean and attentive staff, except that one bar tender. We booked 2 months before and we booked two bedrooms one with two people, and the other with three. I later noticed they were both with two. I called Emporio to change the number and they told me to call booking. I called booking and they told me they were going to have Emporio change one of the rooms to three people staying. When we got there that change had not been made. I had to show my emails stating that I had called booking to make the change. When we left, they tried to charge me another 500 pesos, which kind of upset me not because of the money but because I knew that I owed them and nothing else I signed the paper saying that I was not agreement with the added charge and didn’t have to pay. Once I get back to the states, I will be calling back to make sure that everything was cleared up.

The location was perfect. The restaurant located in the hotel was great. One particular young man at the bar seemed like he was annoyed that we were ordering beverages from him. We tried to avoid him and ordered from other staff members. The pools were awesome, but definitely needed more umbrellas at the middle pool. The covered one needed some fans to circulate the air. We went when it was 90 degrees and 68% humidity…..

Stayed in April 2024

Nothing

Central

Stayed in March 2024

Just as a feedback the security guard at the door never looked away from his phone when we came in on Tuesday night, I was even talking to him but he didn’t notice because he was full on deep into whatever he was watching lol

Indoor pool, staff absolutely lovely going above and beyond, bar service

Stayed in April 2024

All great, good location and beautiful view

Stayed in April 2024

No nice view from my room

The nice location, the information given for everything nice staff great spa

Stayed in March 2024

Need some maintenance.

Great location just to be in Veracruz downtown!

Stayed in March 2024

The balcony isn’t very nice, the shower was a little difficult to use too.

Clean and 11/10 breakfast buffet, nice decor

Stayed in March 2024

I didn’t like the short stay because we were going to another country next day.

Hotel location is perfect to enjoy walking to different points at night with the family, and enjoy all the vendors outdoor of the hotel with close proximity to main center zocalo.

Stayed in January 2024

Musty smell

Best Location!

Stayed in February 2024

The hotel had two restaurants but I found the quality of the food to be poor.

The property’s location is excellent. Rooms have a view overlooking the port and it is just a short walk to the Zócalo. My room was very large and the bed was comfortable.

Stayed in February 2024

Check-in was a bit slow. Better external soundproofing would be good. The shower and shower head could do with cleaning.

Very good hotel. Helpful staff. Big room. Comfortable. Good bed. Great views from the 6th floor. Good WiFi. Great location on the malecón.

Stayed in February 2024

Check-in wasn’t as efficient as it could be. Our room had a nice balcony, but without chairs

Well-maintained, stylish hotel in a great location

Stayed in January 2024

The bathroom smelled. One of the good restaurants was closed.

Great location

Stayed in January 2024

Check in was slower than it needed to be

Great location with balcony views, elaborate breakfast buffet, cozy lounge, etc

Stayed in January 2024

One of the restaurants was closed. The patio door in our room didn’t lock and the bathroom smelled.

Great location and facilities were good. The staff were very friendly. The food in the main restaurant was good.

Stayed in January 2024

Fantastic hotel in a very classic area of the port.

Stayed in September 2023

The friendliness and professionalism of the staff, also the well maintenance of the hotel.

Love everything; wonderful service.

Stayed in November 2023

It has a few maintenance details in the room

It has super nice staff and lots of things to do. The spa is the best part of the hotel

Stayed in November 2023

Shame the top deck was closed but it was being refurbished so we understand.

From the very moment we arrived the staff were very helpful and friendly, even though at time our lack of Spanish caused confusion. They even let us check in early. The room was perfect, the views from outside our balcony of the port was immaculate, the size of the room was amazing we had more than enough space. The location of the hotel on the port and next to the town square was excellent, we always felt safe when looking around the local area. The complimentary breakfast was delicious and staff again was very friendly. Pool area was never busy and very chilled. Cannot fault our stay, it exceeded our expectations and would happily stay there again.

Stayed in October 2023

Everything

Stayed in September 2023

Nothing

Everything was excellent 👌

Stayed in August 2023

I think the buffet wasnt as good as it should be according to the price but also the servicie, it took a long time and some of the cups were not clean

I like my room, the facilities but what I like the most was the views from the restaunrant

Stayed in August 2023

Lack of security

Location

Stayed in August 2023