Malecon Av. Mahahual Km 1.5, 77940 Mahahual, Mexico
#14 of 48 hotels in Mahahual
Guests' ChoiceBased on 119 hotel reviews
8.4Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
8.2
Staff
8.7
Value for money
7.8
Free WiFi
6.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 January 2024
Sarah
GermanySmal room, view out of the room.
Nice restaurant and staff. Nice location and delicious food. Rooms are smal, view out of our room was not nice. But great to stay directly at the beach. Sun beds and good shadow available.
Stayed in December 2023
Reviewed: 11 October 2023
Nicolas
Mexicokind of old
good location
Stayed in October 2023
Reviewed: 29 July 2023
Erika
MexicoThe lock of my room did not work and it took 2 days to get it fixed. There were also no hand towels when we arrived and it took 1 night to get the to supply us with old ones. The room is a bit small
Everything is within a walking distance. The town is very cozy and calm. There are great choices for breakfast, lunch and diner. The Hotel restaurant is really good with the variety of options. And it is the only hotel with a beach of it's own and they give priority to the guests. Even when the cruise ships arrived it was a bit fun.
Stayed in July 2023
Reviewed: 24 April 2023
Janne
FinlandOur room was on the street level and almost every morning between 6-7am the local workers started shouting and singing on the street corner which made sleeping longer impossible. This of course was not the hotels fault but it did make our stay some what less pleasant then it would have otherwise.
Great location on the main street and a short walking distance of beaches, bars, restaurants. Rooms very comfy and bigger then we expected. Staff was helpful and made us feel welcome.
Stayed in March 2023
Reviewed: 1 April 2023
Steve
Mexiconothing really. it was more about Mahahual in general, nothing outstanding about it
how clean and beautiful it was, right by the beach
Stayed in March 2023
Reviewed: 5 February 2023
Mara
United Statesrooms have windows into the hallway so you can hear everyone.
lovely restaurant and location
Stayed in February 2023
Reviewed: 23 January 2023
Michael
MexicoThe property is right on the beach, and there’s a restaurant on site.
Stayed in December 2022
Reviewed: 28 December 2022
Michael
Mexicothe room was a little small, but it was fine.
it was right on the beach, with a restaurant.
Stayed in December 2022
Reviewed: 5 December 2022
Dunja
SwitzerlandThe room was very cosy, had comfortable beds and the hotel is well designed and located directly at the beach. Also the stuff was very friendly. I would definitely stay there again.
Stayed in November 2022
Reviewed: 27 November 2022
Laury
NetherlandsKeep in mind it's not that quiet as it seems on the pictures, definitely when there are cruise ships arriving
Close to restaurants and shops
Stayed in November 2022
Reviewed: 27 September 2022
Louisa
United StatesThe restaurant of the hotel is very expensive and it does not offer a breakfast combo.
Stayed in September 2022
Reviewed: 19 September 2022
Toery
United StatesThe cushions on the beach chairs hadn't been brought in during the storm so they stayed wet most of the next day which is the only sunny day we had there. We had an ocean-facing room with a balcony but there weren't chairs on the balcony. There were 2 chairs in the room that we moved out there. The smart tv and internet didn't work. I even had 2 tech-savvy young adults with me and we couldn't ever get any options on the tv which was a bummer since it stormed the first day and evening we were there. I thought it may have been the storm but even after the weather cleared up neither worked. It was probably because so many guests were trying to use it. I also wish the beach club area was open later than 6pm. Overall this was still a really good place to stay. Our room was pretty pricey but you have to pay more to get perfection on the beach.
The location is great. The hotel is really nicely decorated with great atmosphere. I really liked the style and the indoor/outdoor feel but on stormy days the open-air area of the hotel that you use to get to the restaurant isn't as convenient.
Stayed in August 2022
Reviewed: 11 September 2022
Ana
EcuadorThe floor room was a bit dirty when I arrived, I could feel the sand on my feet but the next days it was well cleaned
This place is perfectly located in front of the beach, the bed was so comfortable and it was so easy to relax. The place was a bit expensive for the days I was there but it was worth not having to pay for the "beach club" and to be in front of an area with little sargasso. Beautiful view!
Stayed in June 2022
Reviewed: 24 August 2022
Piotr
PolandLocated just by the sea side hotel with plain but cozy architecture, very spacious room with balcony and sea view. Restaurant serve tasty meals.
Stayed in August 2022
Reviewed: 4 July 2022
Paul
MexicoThe hotel bar should have a more energetic vibe / ambient.
Service in general
Stayed in June 2022
Reviewed: 29 June 2022
Nadine
SwitzerlandNice hotel, super close to the beach and has a private beach club that is free of charge for the hotel guests. The room was spacious and nice. The hotel is nicely decorated. Staff was friendly, but I had the feeling they weren't super well trained about excursion possibilities.
Stayed in June 2022
Reviewed: 19 June 2022
Su
AustriaEnglisch is not a common language here, menues are in spanish and the waiter do only speak spanish
At the beach, a cute boutique hotel with lots of charming details
Stayed in June 2022
Reviewed: 28 April 2022
Agnieszka
SwitzerlandThe restaurant food was not special and offering European rather than local dishes. Beach club menu was a lot more appealing.
The location and the beach club.
Stayed in April 2022
Reviewed: 10 April 2022
Claudia
United StatesNothing
The location was great, the beach in front was very relaxing. The staff was very nice and accommodating. The restaurant at the hotel has amazing food.
Stayed in April 2022
Reviewed: 8 April 2022
David
United StatesThe only thing that got in my nerves was the dull yellow lighting throughout the whole place at night (at the restaurant, rooms, lobby...) everywhere! I feel like it would make everything way better if they had bright LED lighting. Everything would look more fresh and bigger. Specially with the beautiful decor. It would get pretty annoying when you're trying to get ready and the lighting is so dull and yellow. And the windows are small so you dont get any natural light in.
The location is perfect! We really enjoyed the restaurant there and the shopping in the strip there. The staff was very helpful and welcoming! It's really pretty!
Stayed in March 2022
Reviewed: 12 March 2022
Caroline
Austria- When we arrived, the room (especially the floor) was a bit dirty. The hotel is right next to the beach and we had a balcony, so probably the sand gets in very easily because of the heavy wind. After we asked at the reception whether they could clean the floor, they were very sorry and it was cleaned immediately. - Can get a little noisy at night due to street dogs barking outside - AC is a bit loud
- Location right at the beach promenade is great - The whole building is decorated very nicely - The restaurant and the included beach club with the beach beds are cool - Towels can be rented for free (but they keep your ID) - Free parking spaces right next to the hotel - Free water dispenser
Stayed in March 2022
Reviewed: 8 March 2022
Audrey
FranceNo information about transportation from Majahual. Staff don't know anything wich is sad in such a place.
Small hotel Nice breach club Close to nice restaurants Decoration of the hotel and the room : awesome Location opposite side of the cruiseships arrival
Stayed in March 2022
Reviewed: 21 February 2022
Valerie
Belizenot pool
foood
Stayed in February 2022
Reviewed: 20 February 2022
Chris
Netherlandsrooms were very small for a family of 3 and quite noisy from other guests. also, we didn’t like the restaurant personel being quite pushy on the 15% “suggested tip”. apart from that is was a nice stay
location is excellent - best place on the boulevard. the beach beds are excellent
Stayed in February 2022
Saint Malo, France
Milan, Italy
Kals am Großglockner, Austria
Aberdeen, USA
San Miguel de Allende, Mexico
Bakersfield, USA
Coihaique, Chile
Naantali, Finland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content