Shower faucet difficult to use. TV did not work well.

Room and courtyard were lovely. Staff was exceptional.

Stayed in April 2024

When checking out, they asked us to wait while they inspected our room . Obviously, this was done to ensure that we had not taken anything from the room.  this made us feel like criminals. Unfortunately, it ends a positive stay with a negative experience .

Location, Javier ( restaurant) service , room.

Stayed in August 2023

The water pressure in the morning. We had to call the lobby 3 times to have them do something so we could have water pressure for the toilet and shower. It wasn’t until the 3rd call that it was resolved. That was annoying.

The location was great. A few blocks from the central cathedral. We enjoyed the walk. The included breakfast was delicious. The staff from the restaurant was very attentive. The check in and check out was speedy.

Stayed in June 2023

Check out - as a mistake was made so I was charged higher costs and the front desk officer did not know how to correct it so the whole check out process took approx. 30 minutes.

Stayed in April 2023

Friendly and responsive staff. Clean, quiet and very well-appointed. Somewhat more distant from historic center (the Cathedral) than we expected, but still in a lively neighborhood and only a 15-minute walk from the historic center.

Stayed in March 2023

The street is a little noisy

Perfect location to discover the city. Safe and clean. Decent breakfast included in price .

Stayed in February 2023

The music in the back lobby area plays relatively late in the night, so remember to close your balcony doors. Though I think they can turn that down if you ask.

I loved this hotel. There are only 12 rooms, but it's a boutique hotel with services that make it 5*. We originally booked one night, then extended it two more nights. The wifi is exceptionally fast (I attended two meetings) (Ubiquiti Access Points). The wait staff and reception staff are genuine and caring. They brought me coffee and snacks to keep me happy during my long meeting. The restaurant food is fantastic; the bar makes strong drinks. The location is perfect for your trip to Morelia, it's within walking distance to all the fun stuff, and yet without the noise. We love the Mexican themes, the open-air patio, the rooms, and the curved staircase. My partner was SO in love with this place, that we shall be staying here next year too.

Stayed in November 2022

Location staff and breakfast

Stayed in November 2022

a little too far from town

comfortable bed and pillows

Stayed in November 2022

n/a

safe, beautifully kept hotel and clean.

Stayed in August 2022

excelente

everything

Stayed in April 2022

the place was great nice and cozy, very clean and the staff was very friendly

Stayed in March 2022

the standard wifi was not functional staff need to wear better face masks and use properly a bit chilly breakfast was average fare

clean room , quiet , comfortable bed with big comforter

Stayed in January 2022

There is no silence on floor because of entry despite of suit room. Nobody speak English

Staffs are very kind. Clean and comfortable except for silence

Stayed in October 2021

Hotel was very clean, staff was very nice /attentive. Good was delicious!

Stayed in October 2021

It was hard to find critical feedback. The only thing was the water pressure in the shower was low when using hot water. But that’s it! Everything else was excellent.

Had an amazing stay at Casa Moderó. Staff was so friendly and helpful. The breakfasts were delicious. The hotel is an easy 10 minute walk to the Catedral and centró histórico. The room was very quiet and comfortable. The area is safe and friendly. We would definitely return.

Stayed in August 2021

It did not have a pool

Facilities were great and staff outstanding

Stayed in July 2021

The barking dog(s)

The breakfasts were excellent

Stayed in February 2024

Glass bathroom door, toilet faced room entry door. WiFi was undependable. No hooks for towels, bathroom floor was slippery and dangerous when wet. No door on shower so there was no way to prevent water from entering bathroom.

Location, staff, breakfast

Stayed in February 2024

This is the first time we've stayed in a room in the front. Very loud street until late at night and starting up again early in the morning. All the other rooms we have had have been much quieter.

Everyone is kind and helpful. Breakfast is good and we love the location.

Stayed in July 2023

rooms to small

clean

Stayed in February 2023

the ancient of the property does not match at all with the rooms on the first floor, plus, there is not privacy in the restroom; all the restrooms doors are almost transparent.

the location

Stayed in March 2023

The room was small, it was not sound proof, it had no city views, there was no hot water and it had no balcony.

I like the location and the breakfast

Stayed in February 2023

The rooms are not exactly as described. We asked for a room with a balcony but were given a room with an external street-facing window. This was ok considering the other options. The few rooms with balconies face an interior covered patio so it's not really a balcony to step outside to. We also did not like the bathroom situation. The bathroom had no real door, only a glass window separation which means you are easily able to see the toilet from the rest of the room. Not sexy. We also found it strange that there was no desk or table in the room. Luckily we weren't working remotely, but if you are, beware that that there is nowhere to work. Lastly, while the hotel states that it has a restaurant, we only saw it operating during the breakfast service, so it really is not a place you can sit with other customers. The complimentary breakfast was good, but no menu was offered, so you had to decide between eggs and chilaquiles on the spot. The waiter tried to offer some ideas like "scrambled or divorciados," but a simple printed menu would have been better.

Casa Madero offered a pleasant stay. The beds were comfortable and the noise level was low considering it is on a busy street. The staff were helpful and were able to arrange a laundry service during our stay for a very reasonable price. The historic building is beautiful and across the street from a park, famous aqueduct, and various restaurants.

Stayed in December 2022