Calle 10 Nte , Esquina Avenida 20 Nte, Centro, 77720 Playa del Carmen, Mexico
#52 of 230 hotels in Playa del Carmen
Guests' ChoiceBased on 433 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.3
Facilities
8.4
Staff
9.1
Value for money
8.8
Free WiFi
8.2
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End of dialog contentReviewed: 5 June 2024
Mia
DenmarkThe rooftop pool seemed a little bit unclean, but other than that nothing to complain about.
The place is very romantic. There are two pools and a hottub in the courtyard and another pool and two more hottubs on the rooftop. There were little chocolates on our pillow when we arrived. The included breakfast was a la carte from the nextdoor restaurant. There were always cold water available in the lobby. There were normal towels and beachtowels in our room. The location is right out to the main square in Playa. Overall an amazing place to stay.
Stayed in May 2024
Reviewed: 4 June 2024
Lisa
NetherlandsOld stains in sheets
Soft bed, good breakfast, nice bathroom.
Stayed in May 2024
Reviewed: 27 May 2024
Aguilar
MexicoPersonnel were so kindness. Location is so strategic, bus station and fifth avenue are so close. Room was clean, organized and very cozy, the bathroom had necessary cleanness things and everything clean. I didn’t go into the pool but it looked great.
Stayed in May 2024
Reviewed: 24 May 2024
Tatjana
United KingdomAll was good, great value for money.
Lovely hotel in great location. Room was quite small, but had everything you might need there. Bed was comfy but very high! Might not be suitable for someone with movement disability. Shower was good, so was WiFi, TV and AC. The hotel itself has a couple of pools and a lovely rooftop pool/relax area. They also do well priced cocktails there. Hotel provides free water and you can leave your bags before check in or after check out. Location is great, street food and market in the evening just outside the hotel, short walk to the Main Street.
Stayed in May 2024
Reviewed: 23 May 2024
Kristen
Hong KongThe hotel was so nice! I loved all the facilities with the rooftop terrace with pool, jacuzzis, and lounge chairs as well as the middle garden patio area with another two pools and jacuzzi, lounge chairs. The room was very comfortable. Staff were really nice a d the location was also very convenient.
Stayed in May 2024
Reviewed: 17 May 2024
Alexander
CanadaAmazing place and wonderful people working there! Big thanks to Lois , Omar and Conra Martin ! You guys made our stay welcome and feel like home !
Stayed in May 2024
Reviewed: 15 May 2024
Pauline
United StatesThere aren’t too many outlets in our room, so that was awkward. The bed is a little too close to the balcony. The other room in our reservation (with the king bed) was pretty tiny. There wasn’t much room around the king bed.
The location is amazing (love how it’s next to a lively plaza with food stalls on weekend nights. Also, it’s a plus being so close to the Walmart, 5th Avenue and the beach). The three pools are great, the beds comfy and the AC strong. It’s amazing value for the price!
Stayed in May 2024
Reviewed: 14 May 2024
Suzanne
United KingdomIt didn't affect me at all, but it's worth noting that the main lift in the lobby was not working and the other was up some stairs, so this hotel is probably not easily accessible to all visitors, at least not at the time I visited. Help with bags was offered, though, so if your only mobility concerns are due to the logistics of overpacking, you'll be fine.
Beautiful room with incredibly comfortable 4-poster bed and lots of nice little touches (quality toiletries, chocolates on the bed, pool towels already in room, very cute 'do not disturb' system). The hotel was much bigger than I expected & a bit of a maze, but I was welcomed by a lovely member of reception staff (I don't recall his name but he's the taller and *much* friendlier of the two working when I arrived) who showed me the way to my room, otherwise I may not have found it! It really exceeded my expectations. I'll definitely come back, and hope to stay longer next time, to make better use of the facilities. The location is under 2 minutes from the ADO Alterna bus station, ideal if you're going to the airport on departure.
Stayed in May 2024
Reviewed: 12 May 2024
Tricia
CanadaElevator broken. Pool facilities just ok. Strange layout. Had to climb narrow and awkward staircases to roof top pool.
Location was good
Stayed in April 2024
Reviewed: 12 May 2024
Ezgi
TurkeyEverything was perfect!
The room was great and very well equiped. It is very close to the city center, you can go everywhere by walking. The stuff helped us how to use collective bus etc. There was a very good air conditionning and also they have free water & coffee etc.
Stayed in May 2024
Reviewed: 12 May 2024
Samir
United KingdomNothing - all good :)
Lovely hotel near the centre. Very tranquil and peaceful. They have air conditioning, a nice pool and free parking in the Centro, with very reasonable rates. Perfect!
Stayed in May 2024
Reviewed: 11 May 2024
Lola
FranceNice pools Location is perfect And staff is very nice + they have an underground parking
Stayed in May 2024
Reviewed: 7 May 2024
Hiromi
JapanShower was not hot enough, There is no water (glass/bottle) in the room although you can refill it at the reception if you have your own bottle, Breakfast was ok and only provided after 7am
Location, Spacious room, Air conditioning
Stayed in May 2024
Reviewed: 3 May 2024
Mary
United KingdomThe outside of property could do with a paint as this does not give a true indication of the standard and service of accommodation offered.
The staff were all friendly and helpful. Breakfast was very good . Had an interesting colonial feel and balcony was an added bonus.
Stayed in May 2024
Reviewed: 3 May 2024
Natasha
CanadaOnly a few minor problems like the blanket situation only being a sheet. Couldn’t figure out how to get to rooftop not sure if it was open. Probably just a me problem. There was an outdoor concert venue about 75 meters from the property so could be loud till a late at night but didn’t bother us much.
The staff were all so wonderful and very accommodating, great location not too far from 5th Avenue and beach. AC worked great a little too well
Stayed in May 2024
Reviewed: 25 April 2024
Katherine
CanadaBathroom was small, elevators were not working
Location was amazing! Beautiful rooftop pool and lounge area with a bar! And 2 jacuzzis - amazing! Fantastic water pressure in the shower, too - which is a huge bonus
Stayed in April 2024
Reviewed: 25 April 2024
Max
AustraliaNothing, it was great.
This hotel is the best value for money option I have stayed in for years, potentially ever. The rooms are great, spacious, with air-conditioning, fridges, daily cleaning, and complimentary beach towels. The staff are so nice with strong English, they often give little treats like a glass of red, biscuits or pastries in the morning. The rooftop is excellent, with sun lounges and double day beds for couples on the top deck. Honestly, it was a fantastic hotel and I couldn't recommend more.
Stayed in April 2024
Reviewed: 23 April 2024
Sinan
NetherlandsNothing!
Everything
Stayed in April 2024
Reviewed: 16 April 2024
Cinzia
SwitzerlandDark tones give a feeling of a close environment
Nice colonial house, very comfy bed
Stayed in April 2024
Reviewed: 16 April 2024
Theresa
United StatesThe property needs work. The facade was falling off the building because of the wind. The hot tubs and pools and cushions on the loungers are old and need to be cleaned and updated. The main elevator was out of order but the elevator where my room was worked well. The sheets and linens need to be updated and the bathtub in the bathroom was too big. It couldn’t be filled much more than a few inches because the hot water would run out.
The property was conveniently located to Quinta Avenida. The room was a good size and the pools were perfect for relaxing. The bed was big and had enough pillows and the curtains kept the light out at night. There was a fridge and a safe in the room which was very nice too.
Stayed in April 2024
Reviewed: 11 April 2024
Steven
CanadaWe liked how comfortable the bed and pillows were. We also loved the location, quiet but close enough to wherever we were going that day that we could walk.
Stayed in March 2024
Reviewed: 10 April 2024
Giovanna
BrazilNothing
The hotel is amazing, the staff was very polite and helpful especially Conrado! He was an amazing person within our stay in this hotel! Really recommend!
Stayed in April 2024
Reviewed: 25 March 2024
Bianca
GermanyThere is a public meeting point on the other side of the street and we had bad luck: during our stay there was a political get together which was really loud. Good thing about it: we are allowed to change the room 🙏🏼 Cannot recommend the breakfast. It is cheap and you cannot expect it to be good/satisfying.
The pools, whirlpools and the roof top terrace were awesome!
Stayed in March 2024
Reviewed: 19 March 2024
Felipepazs
United StatesBed, pillow, breakfast
Location
Stayed in March 2024
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