Minor thing: the toilet does not flush properly. Sometimes it takes 2 or 3 times to flush.

The hotel is a hidden gem. The decor is beautiful, and the breakfast is delicious (I especially enjoyed the avocado toast!). They also provide refillable bottles in the room. The location is excellent, within walking distance to the center and the lake, with many restaurants nearby. The hotel offers free bicycles. What makes this place perfect is the staff, especially Nestor and Amber. We always had nice little chats, and they gave really helpful tips to make our stay even better. I highly recommend booking the morning SUP tour - it is amazing!

Stayed in May 2024

Nothing

Loved the breakfast. The room was clean and the aircon worked really well. Staff were really friendly. Good location

Stayed in May 2024

The only negative point is access to the lagoon. The hotel does not have direct access to the lagoon, but uses the access of a hostel located 700 m from the hotel.

We really appreciated the kindness of the staff. They were always helpful when we had questions or requests. They even let us enjoy the pool after check-out while waiting for our return bus. We loved our stay at this hotel.

Stayed in May 2024

Lovely room, friendly staff, good location. Nice pool. Towels provided for pool and if you go somewhere. Excellent breakfast!

Stayed in May 2024

The staff, the breakfast and the overall vibe.

Stayed in May 2024

The bicycles they offer as free to use are a death trap with breaks that don’t work properly

Friendly and very helpful staff, well decorated rooms, nice vibe at the pool, good location, great value for money

Stayed in May 2024

Very helpful hosts. Lovely space. Good breakfast. Very close to lagoon. Fabulous place to stop over

Stayed in April 2024

The shower had a bit of mold.

Beautiful hotel, nice room and lovely, helpful staff. The breakfast was good and great location.

Stayed in May 2024

Only minor gripes were the weak Wi-Fi signal in the room and for me personally I found the bed quite hard, although that seems to be how they are in Mexico lol...

The staff were fantastic, very helpful and friendly. The room was nice, everything is really kept clean, good shower, lovely pool area, the breakfast was really nice especially the chilaquiles! There's 4 options at breakfast plus fruit, bread, jams etc... The location was really good, just a ten minute walk to the main center and lagoon. Free bikes use although we didn't use them, free water and fresca daily, excellent massage available also.! We would really recommend Agam hotel to anyone and would definitely stay again!

Stayed in April 2024

We loved the beauty, staff was really nice, the food was excellent!

Stayed in March 2024

Nothing

The quality of the bar/restaurant area. Breakfast is amazing; the best we had during our entire stay in the peninsula

Stayed in February 2024

Everything was exceptional!

It was walking distance to everything! But better yet they allowed you to use bikes for free! That was a highlight to be able to ride my bike around and visit different restaurants and go different places. It was super quiet and comfortable. The breakfast was awesome but the best part of this entire stay was the staff, Carla, Nestor, and Amber were amazing. I felt like I was staying at my friend’s house. The pool area was so cute and a great place to read and relax They also booked me with the adventure, lab another company for my excursions which did an amazing job as well

Stayed in February 2024

be aware that it’s a bit noisy in the night - but everything else is perfect!

Super friendly staff (especially the guy who welcomed us so lovely), excellent breakfast, comfortable areas at the pool, bikes are included, very good location, recommend everybody to book a boat tour at the hotel (it was a perfect boat trip), restaurants and bars close to the hotel

Stayed in February 2024

A very good base for exploring the area - walking distance to many cool places in Bacalar. Very peaceful and pleasant. Additionally, I highly recommend their pontoon boat tours around the lake ~ if the scheduled time doesn’t suit you, it’s worth paying extra for a private tour.

Stayed in February 2024

The hotel was a little noisy.

Breakfast was very good. We scheduled tours through the hotel.

Stayed in January 2024

They have free bikes, but check if the breaks are working (we almost had an accident).

Very friendly staff, great breakfast and clean rooms. Also the bed and shower were good. We arrived early but we could leave our bags at the reception and hang out at the pool.

Stayed in January 2024

They can improve the drinks & the pool tiling.

The location is very good, wifi is fast & staff are friendly.

Stayed in January 2024

I don't think there was anything that we didn't like !!!

Fantastic hotel . The staff were excellent & very very helpful 👍. From the moment we got there and Imana helping us arrange for washing of our clothes to the breakfast & helping us with whatever we needed . I'll definitely stay there again the next time we're in Bacalar

Stayed in January 2024

Staff where very helpful and friendly. The location was perfect walking distance to the town and the lagoon. Great find.

Stayed in December 2023

There is little closet space.

The staff was very friendly and helpful. The rooms are not very big but very cozy. The breakfast is tasty. Agam hotel is close to some nice restaurants and town center.

Stayed in December 2023

The price charged to my credit card was different from the price that I was supposed to have with Booking. When I got this prices there was a promotion that wasn't honored at the end.

The staff is super friendly and the included breakfast was very good as well. It is extremely peaceful and quiet. The prices of the beverages were pretty good as well.

Stayed in November 2023

The drinks they sell at the hotel were pretty expensive, but besides that I liked everything

Very nice little property. Garden was beautiful. Decoration was great. Staff were really friendly and helpful. The breakfast I had was very good.

Stayed in December 2023

the room was quite humid and even AC didn't help with that.

The room was nice. Breakfast was good. Hotel is a short walking distance to center. Staff was very helpful with all suggestions and organizing the tours.

Stayed in October 2023

Our stay was perfect but one should note there is no elevator

Hotel is new , nicely furnished. Staff was very kind. Breakfast was tasty, with a few Mexican / traditional options and one veggie option. I would have liked a sweet option as well

Stayed in October 2023