I understand traditions and am very respectful of the culture, but Japanese hotels in general should find common ground to be able to welcome guests with tattoos to the bath areas. Unfortunately that was a part of the hotel that I was not able to experience.

This was an experience I had never had before. Our room had an Onsem in the balcony with the most beautiful view of the forest. The room was the perfect combination of a western expectation, but still very Japanese all around. The dinner course that was offered was to die for and made our two nights feel very special. I was eager we didn’t have enough time to enjoy the common coffee station they provided for all guests, with great selection of drinks and snacks. The most fun part was wearing Yukatas to go around during breakfast and dinner. All the staff were super careful.

Stayed in May 2024

Strict check-in time does not look to be a result of housekeeping making rooms ready, bet more as a strict policy. Not accommodating. Not all rooms have nice views.

Very good service, nice private onsen, delicious food.

Stayed in March 2024

The internal layout and accessibility (western/Japanese style breakfast rooms, guest area, main entrance, etc) can be confusing.

The private onsen on the balconies, the rooms were phenomenal, the available amenities, room details were great! The hotel is perfectly located with a train station a stone throw away.

Stayed in May 2024

Dinner course pacing felt a bit slow, but overall taste great. (breakfast actually felt more filling, but thats probably due to serving the dishes all at once)

Quality, comfort, and elegance of the room was great value for the price. Especially with the lounge and exceptional service (shipped a jacket left behind after checkout to my next hotel!). Would visit again.

Stayed in May 2024

No option for a la carte menu No gym Shuttle to train station

Amenities, thermal waters, service team

Stayed in May 2024

Lounge snack options are limited

It was amazing, the facility is super clean, staff are very kind even though most of people they cannot speak English, the view at public onsen is amazing

Stayed in May 2024

Everything was perfect. Room, views, dinner, ammenities....all a 10.

Stayed in April 2024

Absolutely everything. From room decor to the ambience of the whole resort, all have a luxurious and elegant feel. The staff are super helpful and polite. Breakfast and dinner are amazing. We loved our stay!

Stayed in May 2024

Food is included. The evening meal is a very posh fixed menu very Japanese which is ok but maybe not to everyone’s liking. The breakfast was Japanese, again not really for a western stomach. We didn’t realise you could order a European breakfast so I hardly touched mine. Luckily there is a lounge with free snacks and alcohol and drinks so we could eat there instead

A very high end hotel. It is expensive but worth the experience. The attention to detail is phenomenal. There is a private onsen looking out onto a beautiful woodland view. There is also a public onsen that is empty in the morning as most people use the private one. You are provided with kimonos and every portion and lotion you could wish for. The bed and showers were top grade. So although expensive I would say for the facilities it is worth it.

Stayed in May 2024

Everything! Simply amazing and straight out of a movie. Clean, luxurious, beautiful! Private inane with amazing view of the surround mountain and forests!

Stayed in May 2024

A little bit confused about restaurants and also none of the instructions in our room were in English , only Japanese but those are very minor issues

Nice, new and clean, located very close to the station I wish we stayed longer , very good dry sauna and onsen The food ( we had Kaiseki dinner) was amazing Expensive but worth it

Stayed in April 2024

Too strict with check-in and check-out times. The hotel did not seem to be full or even crowded, yet we could not check in before 3pm and when we requested a late check-out we were told it would be 3000 yen per hour. This seems a bit petty given the price point of accommodation, meals and massages. Also, couples looking for a quiet get-away might be surprised to find the number of guests with babies and children.

We stayed in the East Wing in a Japanese style room. The accommodation was luxurious and spacious, with views down the mountain from our private outdoor onsen. The hotel did not seem too crowded, however that might be due to the strict dining times allocated when you check in.

Stayed in April 2024

It was secluded and very tranquil

Stayed in April 2024

Nothing actually… and we are picky.

Everything… we must come back.

Stayed in April 2024

N/a

Location, cleanliness, amenities, friendly staff

Stayed in April 2024

Nothing to dislike

This was an excellent stay. We are a couple aged 60 who have stayed in many exceptional properties and this was truly wonderful. The private onsen, the food both quality and presentation and the staff made for a memorable stay.

Stayed in April 2024

Everything was just perfect: The room, the food and the service outstanding!

Stayed in March 2024

If anything, the room we had didn't have a great view of the mountain. Most of it was blocked by a few tall trees. However, it is not really a concern as it might be for privacy reasons. Also, Karaku wasn't the cheapest option, but the experience was definitely worth it.

Location was about a block away from Gora station. Very easy travel to different attractions of Hakone. Our room was quiet, clean, and tidy, and the service was phenomenal. We knew breakfast and dinner were included but did not expect a nice fine-dining experience in a private room inside the on-premise restaurant.

Stayed in March 2024

service and details food

Stayed in April 2024

Very friendly and helpful staff! The service was simply top tier. The dinner and breakfast were amazing. Really enjoyed the private open air bath, especially after running 2 marathons in the 2 week prior. Central location, pretty much a short walk from the Gora station.

Stayed in February 2024

It is a bit pricey, but you get a very nice complete experience with this stay.

A very nice big hotel room with a nice shower and we had a private outdoors onsen which was perfectly sized, heated, and with an aesthetic view.

Stayed in April 2024

best service. Their attention on details always beyong your expectation

Stayed in April 2024

Nothing, loved it all.

Excellent stay and exceptional staff. The meals were beyond! My mom does not eat fish and the staff went above and beyond to make separate meals for her. Loved the location. Walking distance to the train and an amazing Open Air Museum. We'd be lucky enough to stay again!

Stayed in March 2024

It would be nice to have a gym

This was easily the best hotel I’ve ever stayed in. Impeccable and luxurious through and through. Staff are 10/10 as is their bar and dinner

Stayed in March 2024