It is challenging with the English language barrier. Make sure to opt for housekeeping so the staff comes in to tidy your room. The options were to clean your room or no cleaning at all with only leaving new linen at the door. This might help clarify any confusion that may arise. I misunderstood the question, and I thought they would be changing all the linen, so I actually wanted housekeeping to come in to tidy, not to change all the bed linen, but I accidentally opted for no housekeeping.

I loved staying at Suiun. The staff was attentive, and you felt like royalty when you were there. From the moment you entered the parking lot to leaving at the end of your stay, the staff was so attentive. Not only did they stand in the rain to greet us and hand us an umbrella and shelter us from the rain, but they also helped with our luggage and gave us tea and sweets on arrival while they helped us check-in. The stay was phenomenal. The staff answered your questions to the best of their ability. They always greeted you with a smile and ensured to help you in any way they could to make your stay as enjoyable as possible. They tried their best to speak English, and everything was excellent besides a misunderstanding regarding housekeeping on my part (I told them not to clean my room because I misunderstood the question - opt for housekeeping so they come in and tidy your room). The food was very delicious. I loved the variety of flavours they offered, It was also greatly appreciated that each meal was different daily. They also ensured that an English meal menu was provided with English instructions on how to cook each dish. They also have snacks and unlimited drinks that you can enjoy, as well as ramen from 2200-2230 each night. The room itself was spacious and clean, and the private in-room open-air bath was spacious enough to comfortably fit two adults. I also loved the 3 private hot springs they offered in their facility. You never felt crowded or rushed at all. I could not have asked for a better Ryokan during our stay in Hakone. Thank you for your hospitality and care, Suiun staff!

Stayed in May 2024

It was a nice room with a great private bath. Everyone was nice and friendly. We didn’t do the all inclusive meals and I really wish I had! The one dinner we had there was exceptional and the all inclusive price would have been a steal.

Stayed in May 2024

Kaiseki dinner was quite tricky for me as I have some eating restrictions (no beans, no tofu). I would also appreciate to be able to choose meals each and every day. The way from the train station to the hotel is very steep which was challenging as we had four pieces of luggage. Upon check-out the hotel offered us a cab free of change which was very helpful.

Our apartment was really spacious and had a beautiful Japanese decor. The stay in this hotel gave us a chance to truely dive into Japanese tradition. It is a shoe-free hotel and there are many yukatas you can rent there for free. Do try them out! Soaking in a private outdoor bath in our apartment looking at the starry night was memorable. The view from the balcony was also great as it overlooked the garden and mountains. The staff was helpful and attentive. There was more than enough food for breakfast and dinner.

Stayed in May 2024

Can be difficult to get to when navigating the busses and the hills are steep.

Atmosphere, food, wonderful relaxation.

Stayed in May 2024

Nothing

The onsen was great, the staff were amazing and the location made it easy to explore the area.

Stayed in May 2024

The private group baths are a little warned down. Needs a little maintenance.

Very peaceful and relaxing. Just what was needed after being in Osaka.

Stayed in May 2024

wifi was a bit slow in the break room.

Staffs were very nice and helpful. Great location. We really enjoyed the elaborated dinner experiences, the in-room and private onsens. We definitely stay there again.

Stayed in May 2024

None.

Breakfast was superb and full of variety. Attention to service was excellent. Special thanks to Shaun-san, Mariko-san and Saijyu-san for your attentive services during our stay, and also to Tsuji-san for your help in the reservations and answering all our queries during booking time.

Stayed in April 2024

Nothing

Clean and comfortable. Free beer and whiskey, night supper (soba).

Stayed in May 2024

The western breakfast

The ambiance

Stayed in May 2024

Had to keep locking the door but it was fine

The amazing private rooms and facilities

Stayed in May 2024

Nothing

The place is fabulous, so relaxing

Stayed in May 2024

We chose the „western breakfast“. Many parts of it were not really western (e. g. chicken salad, shrimps, clam chowder, fish, pasta, ratatouille, dessert). Even though it‘s nice to have a big choice, it‘s unfortunate to see the food waste. It would be nicer to select what you‘d really like to have for breakfast and what not. However, the food was really good.

Very friendly staff, they explained everything very detailed. Nice private and public onsen. The hotel is very easy to reach from Gora station. Everything was clean and there were rooms where we could take water, beer and some little snacks for free.

Stayed in May 2024

Ramen bar timing was quite late into the night. It was a little hard to look for food options around the hotel as many stores close their shop early. But nonetheless, the hotel has a dinner service and free ramen bar service. Didn't like that the onsen water inside the room was too hot. It took quite a bit of time for the water to cool down.

Liked the additional dinner. The course meal was really delicious! Before my stay, the staff replied quickly to my queries over Booking.com. During our stay, the concierge staff has been attentive and polite. I felt like my stay at suiun has been the best embodiment of the Japanese hospitality. I was surprised that it was easy to enter the private onsen bath, and it was really easy to use the onsen bath inside the hotel room. Also enjoyed the late night Ramen supper!

Stayed in April 2024

Very little english spoken .We didnt book half board but were told we didnt need to book dinner. Come 8pm and we go for dinner, they didnt have any space and any restaurant in town (not many) have last order at 8.30pm. The hotel didnt give any recommendation either nor helped us find a restaurant. So by the time they told us there was no space for dinner at the hotel restaurant and by the time we went outside…everything was closed. Bottom line: no matter what they say , book dinner.

Very cute and clean traditional hotel. Onsen is amazing with private & public ones as well as one in your room! It’s a fantastic local experience. Very comfortable and spacious rooms. Very close to the train station (although up a short but very steep road).

Stayed in April 2024

None so far, everything was perfect.

It is a Classical Japanese hotel with private spa. The breakfast is quite amazing for its taste and variety. I would stay with them absolutely when next time I travel to Hakone.

Stayed in February 2024

Enjoyed the nice beakfast (you can choose between Japanese and Western styled breakfast). The room is great, with onsen-like bath. Staff is very profesional, rooms are realy clean. I used private en public onsen on site, both were great.

Stayed in April 2024

The service, the ambiance, and the amenities, especially the hot springs.

Stayed in April 2024

Nothing

Amazing accommodation! Free snacks, drinks (including alcohol) and ramen available. The staff were also multilingual and helpful. Extremely comfortable stay and a relaxing experience.

Stayed in March 2024

The walk from Gora station is quite steep.

Nice and comfortable room with private onsen; free snacks and drinks. Breakfast and dinner were delicious. Hotel 5min walk from Gora station.

Stayed in March 2024

Convenient location, beautiful property, comfortable rooms with well thought-out facilities and amenities. Helpful staff

Stayed in March 2024

This stay has all the necessary amenities and facilities to wind down and relax. From included snacks and drinks to really nice private baths. It is a good value to relax for a couple of days. I definitely recommend it and will come back.

Stayed in April 2024

Was uphill so not conducive for those with a large luggage. The place said we could ask for a ride to the station upon departure but only told us at the last min we would have to wait 10min, so I suggest to check in advance. We didn’t get their food as reviews weren’t positive, but there’s a lack of convenience stores and restaurants around so make sure you bring your own.

Quiet, has own in room onsen. Fresh clothes and room cleaning service provided daily. Bed was super comfortable and area was large with supper & drinks provided for free.

Stayed in March 2024

Nothing - it was an amazing experience throughout.

The private hot springs bath within the room itself was phenomenal, the rooms were clean and you could tell there was lots of attention and care to small details in the room to ensure we were comfortable. There were free beverages and small snacks provided, and even choices of different types of pillows to use if you'd like to switch yours out to something else. Only a few minutes away from Gora station, and the garden at the entrance is beautiful and so calming! We had breakfast and dinner included in our stay - food was delicious and very true to the photos shown

Stayed in March 2024