The ryokan was absolutely beautiful. The staff were so friendly and kind despite speaking limited english and always tried their best to make us feel comfortable. The room itself was so spacious, clean and comfy - couldn’t have asked for a better home for 1 night. The meals were also meticulously prepared and very delicious - it gave the feel of a homey yet luxurious experience. 10/10 would recommend and revisit!

Stayed in May 2024

Very nice meals but it felt like the meals were heavily bulked out by rice.

A tradtional ryokan were you a treated with a lot of care and respect. A truly immersive experience where you want to spend as much of the day at the accommodation as possible. The view from our room was stunning and the hot spring bath with views out to the mountains was a special experience that I will treasure. Definitely recommend a stay here for an amazing ryokan experience.

Stayed in April 2024

The moment we walked in and we were offered complimentary drinks with a warm greeting. From start to finish, the customer service was just on point and everyone was so warm. The food they prepared and organised for us was also delicious.

Stayed in May 2024

Nil

The rooms and the food was amazing. We had an onsen bath in our room that was very nice.

Stayed in May 2024

Amazing rooms with private hot tubs and also very helpful and friendly stuff 10/10

Stayed in April 2024

The table used for meals was difficult eating for for westerners

The breakfast was fabulous

Stayed in May 2024

Absolutely stunning room with incredible views and private onsen. Lovely, friendly and helpful staff

Stayed in May 2024

Location was lovely once I arrived but the taxi driver did not know it and tried to leave me at the wrong entrance.

The suite was lovely and the views exceptional.

Stayed in April 2024

The massage experience was a little out of the ordinary. My partner and I had to take turns rather than experience the massage together.

The food, walking straight across the hall to meals, private onsen, staff, location

Stayed in April 2024

The landscape and the personal

Stayed in May 2024

Check-in and check-out times are clearly communicated, so you can't come early and leave your luggage there. We thus used the convenient luggage delivery service available at the Hakone Yumoto station and it worked perfectly. We could go for a nice hike and when we arrived later in the evening, the luggage was in our rooms already.

Very kind,discrete and caring staff. The ryokan style accommodation has a very nice design with a lot of subtile details that complement each other. The 9 course dinner was marvelous and we also hat a trqditional Japanese breakfast in thr morning.The staff inquired about food preferences or food allergies one week before, but we did not request any changes to fully enjoy what the ryokan traditionally would like to offer.

Stayed in April 2024

Can’t think of anything.

It was lovely. The weather was rainy so we enjoyed our room for a couple hours before dinner. The private onsen was fabulous and we took 3 soaks before departing at 11:00 the next morning.

Stayed in April 2024

Having to leave haha

Absolutely everything. We felt so welcome right away, felt very attended to, and it was just a gorgeous, calm, and perfect space. The room was so much bigger than the photos implied! We were so happily surprised!

Stayed in March 2024

Everything was good

Traditional Japanese cuisine with an amazing service and private hot springs tub in the room. Location is perfect to explore Hakone. Everything was delicious and the staff was great, helpful and friendly.

Stayed in April 2024

There is a small amount of road noise occasionally due to a nearby road. Not very high traffic so isn't a problem.

Everything about our stay was exceptional. Welcome drinks at check-in was the start to a very carefully considered service experience. The food is delicious, great traditional japanese breakfast and dinner with high quality seasonal ingredients. Our room was beautiful with a lucky viewing of a full blooming sakura right outside the balcony. Private bath tubs are spacious and very relaxing. We could take as long of a bath as we wanted at any time. Massage chair in room is appreciated after long travels. Room was very quiet. Bottle service to the room after dinner was also great. Did not have a single complaint!

Stayed in April 2024

Nothing. I would recommend this to anyone.

Everything was fantastic. The room was comfortable and clean. The private onsen was beautiful with a great view. The food was tasty and abundant. The service was perfect. Everything was great.

Stayed in March 2024

Location was a bit far from the bus stop, so would recommend you coordinate with the hotel on getting picked up by their staff.

Amazing dinner and breakfast! Super private experience with a lovely private onsen within our room. Staff was all very friendly and helpful.

Stayed in April 2024

Private hot spring, nice and spacious room. Good food, excellent staff members.

Stayed in April 2024

Nothing.

We loved everything about Hakone Kyuan. We were picked up by a shuttle van at the train station, and the whole check in process was so easy and convenient. The ryokan is a small, traditional ryokan with only 10 rooms. They were fully booked but we felt like we were the only guests there. We saw other guests only when it was check out time. That's how exceptional the privacy and service was during our stay. The private onsen was truly relaxing. The kaiseki dinner and traditional Japanese breakfast were delicious and beautifully presented. The dinner included toro sashimi and wagyu beef. The sweet lady who served our meals explained the food. They were supposed to shuttle us back to the train station but accommodated our request to be dropped off at the Hakone Open Air Museum instead (which is just a minute's drive from the train station).

Stayed in April 2024

The facilities were stunning and our room was great (and very large).

Stayed in April 2024

Bit far from main attractions

The dinner and breakfast The private onsen

Stayed in April 2024

The bathroom could use an update

All staff members were great, spoke enough English

Stayed in April 2024

Absolutely magical stay. My favorite in our two week trip to Japan. Our room had a beautiful view, lovely large bath, and very comfortable beds. The food was incredibly delicious. And the staff was so lovely and gracious. Be sure to also visit the Hakone Open Air Museum.

Stayed in March 2024

Everything here was so perfect! Great accommodation, food, view, and service. Thanks Hakone Kyuan!

Stayed in March 2024