250-0404 Kanagawa, Hakone, Miyanoshita 362, Japan
#8 of 138 hotels in Hakone
Guests' ChoiceBased on 320 hostel reviews
9.4Cleanliness
9.4
Comfort
9.3
Location
9.4
Facilities
9.0
Staff
9.9
Value for money
9.5
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Sebastian
GermanyComfortable place with big bed, free coffee & tea and especially a totally awesome host! Thank you Kana, I really enjoyed my stay and would definitely come back again.
Stayed in May 2024
Reviewed: 27 May 2024
Stephanie
United KingdomKana was lovely and so helpful, recommending and booking us an onsen when we arrived. The bed was super comfortable and the place was really welcoming in a unique 100 year old building. Close to supermarket.
Stayed in May 2024
Reviewed: 27 May 2024
Yeung
SingaporeShower was slightly small for taller people and there are certain bed creaky noise
Hostess was very nice. Location was good option for bus to go around. It is old building and is clean too certain extent
Stayed in May 2024
Reviewed: 26 May 2024
Indigo
AustraliaFelt like a home away from home.
Stayed in May 2024
Reviewed: 25 May 2024
Millie
United KingdomWe loved our stay! The hostel is in a beautiful building, and the private Japanese style room was spacious and very comfy. Kana is an amazing host who gave us great activity and restaurant recommendations, even helping us make reservations, and went above and beyond to make our stay in Hokone lovely :) thank you for the wonderful two nights!
Stayed in May 2024
Reviewed: 22 May 2024
Sahanaa
FranceCurtains not thick enough to fully block the light -> but it seems to be always like that in Japan (and I am not used to it) Sound isolation is not the best (weaker than in Europe) -> but it seems to be always like that in Japan (and I am not used to it)
Peaceful. Clean. Confortable. Good service. Large luminous room. The receptionist (Kana-san) is very nice and helpful. It was very fun and pleasant. (I liked eating in the common place to chat with the Kana-san or the guests). Well placed : nearby bus and train stations, calm place.
Stayed in May 2024
Reviewed: 19 May 2024
Miriam
United StatesAbsolutely amazing stay at this hostel! The host was so sweet and super helpful with recommendations and everything else we needed! The Japanese style room was so comfortable. The beds were like clouds and we slept like babies on the ground. Highly recommend!
Stayed in April 2024
Reviewed: 13 May 2024
Derek
AustraliaThe room was very close to the street but apart from an ambulance at 3am there were not alot of cars
Kana was an adorable and helpful host who booked us an onsen and gave us a variety of Japanese treats to try. The beds were the most comfortable of our trip and the bathrooms clean. The hostel was located in a handy position to reach Gora or Lake Ashi.
Stayed in May 2024
Reviewed: 12 May 2024
Zoe
United KingdomSoundproofing is not the best given the age of the property but is nothing major.
The hostel is in a good location and is clean and spacious. The downstairs area has a kitchenette and small lounge section. The best part of the stay was our host Kana-san who was so lovely and helpful throughout the whole stay. She provides a map covering different attractions, restaurants and onsens in the area. She also helped us make reservations at a local restaurant. Definitely recommend staying here.
Stayed in May 2024
Reviewed: 11 May 2024
Keziah
United KingdomClose to a busy road which does create some noise, but this comes with the great location and the hostel owner provides free earplugs.
Excellently situated, transport links via train or bus. Close to two convenience stores and local restaurants. Wonderful host - great recommendations, will make all your reservations and booking for you in Japanese which just makes everything so easy. I cannot emphasise enough how she made the experience!
Stayed in May 2024
Reviewed: 11 May 2024
Jill
AustraliaN/A
Kana, the host is an amazing person who looks after all her guests and went far beyond the call of duty to support me through a couple of small crises with nothing but good humour and persistence. The place is old stye Japanese accommodation but warm and inviting and very comfortable. It was spotlessly clean and the kitchen had everything you could possibly need. The beds, while futon , was very comfortable! The wifi works well and there was always plenty of hot water :) I would stay here again in heartbeat. The location was great and provides easy access to short hikes in beautiful surroundings - but also all the tourist attractions. Hakone is a really gorgeous area.
Stayed in April 2024
Reviewed: 10 May 2024
Kevin
FranceNothing
The hotel room and bathroom were clean and comfortable. The location was ideal, making it convenient to access nearby attractions and amenities with public transportation. The owner's hospitality was truly exceptional and made our stay even more enjoyable.
Stayed in May 2024
Reviewed: 8 May 2024
Emily
SingaporeThe staff, Kana, is very helpful and initiative. She would suggest places to visit and suggest changes to my planned itinerary (as it was golden week, some places may not be as practical to visit, which makes sense). She recommended nice and interesting restaurants near the places I visited when I shared with her, my itinerary. Thank you, Kana, for making my trip this time a better one.
Stayed in May 2024
Reviewed: 30 April 2024
Ivy
DenmarkWe have been traveling for 4 months, and this is the best hostel we have stayed at, by far. It’s clean, the beds are of really good quality, it’s nicely located, and the staff does everything they can to help you with whatever you need.
Stayed in April 2024
Reviewed: 29 April 2024
Joseph
United KingdomN/A
A post office converted into a hostel, very interesting building with spacious sleeping space
Stayed in April 2024
Reviewed: 29 April 2024
Rohan
IndiaThe hostel is pretty cozy. The host is super warm and welcoming. She helped out booking a private onsen for us in the evening. We enjoyed the stay.
Stayed in April 2024
Reviewed: 22 April 2024
Mcfadyen
IrelandThe host was so friendly and helpful! she printed out a code for us to get the Hakone Free pass at 7/11 and was happy to call restaurants to make reservations for us. She even made a map of the hakone loop and printed them for us so we knew where to go.
Stayed in April 2024
Reviewed: 20 April 2024
Lofter
Lithuania-
Amazing host, great location, good room.
Stayed in March 2024
Reviewed: 18 April 2024
Max
United KingdomKana was an amazing host, giving me lots of advice, exuding warm hospitality and she even prepared me a small vegetarian meal! It's a lovely little hostel well located near bus and train stops..I took the small private room, and it was perfect for the night and very relaxing:)
Stayed in April 2024
Reviewed: 17 April 2024
Annabel
GermanyEverything! I loved it there. It's the best hostel with the best manager. Kana is an angel and made my time in Hakone unforgettable. We are friends now and I hope to see her again. The hostel is so well kept, clean and beautiful. I felt very comfortable. The dorm beds are extremely comfortable. The kitchen and common area are very nice. I did everything what Kana recommended and it was always a success. Thank you so much!
Stayed in April 2024
Reviewed: 16 April 2024
Robyn
CanadaSuch a cute little post office turned hostel
Stayed in April 2024
Reviewed: 13 April 2024
Marie
FrancePerfect stay in Hakone, which we absolutely loved. Kana was amazing, she was very helpful and eager to make our trip better (she recommended beautiful and hidden places to visit, booked a private onsen and a delicious restaurant for us). We were so glad to meet her, thank you so much !
Stayed in April 2024
Reviewed: 10 April 2024
Jl
SwitzerlandThe screens around the bed don’t block the sunlight and I don’t think there are curtains. Bring eye masks if you are a light sleeper like me.
The kindest person at reception: Kana. I felt so welcome and taken care of. She really takes good care of all her guests. The double bed is a huge plus as this isn’t common and the feel of the hostel is very homey, but also accommodates for everyone to have enough space.
Stayed in April 2024
Reviewed: 8 April 2024
Gareth
United KingdomN/A
Kana was amazing 😀 she brought so much joy to our trip to Hakone for the weekend. Helped us with reservations and tips for the area. A lovely property in the heart of miyanoshita!
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content