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  5. Reviews of Holiday Inn Naples, an IHG Hotel

Reviews of Holiday Inn Naples, an IHG Hotel 4 stars

Via Domenico Ausilio, Centro Direzionale Isola E 6, 80143 Naples, Italy

#128 of 203 hotels in Naples

Guests' Choice

Review score

Based on 805 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    6.4

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    7.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premium Twin Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    ll be lovely if the hotel had a spa, jacuzzi or swimming pool. The rooms for 3 a little more spacious

    Nice and comfortable. The staff very friendly

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds - Smoking
    • Stayed 1 night

    Location

    Stayed in May 2024

  • Reviewed: 25 May 2024

    7.0
    Good for one night…
    • Leisure trip
    • Family with young children
    • Premium Room
    • Stayed 1 night
    • Submitted via mobile

    The Centre Direzionali complex ( a business, educacional and habitacional centre) were it was built looks very apocaliptic and abandoned ( very interesting … and sad…the story of the place), not very friendly nowhadays; however HI provides places to eat and everything you need… but they should do something to the entrance( -2) and O, because everything is so sad …just like the surroundings …It was one night only…

    Great location to go to the AirPort, and wakable distance to Napoli central station train. Yet, take care of the hours you do it ( Just from 7:00am to 7:00pm… ). Room was good, bed and pillows great, great shower, good breakfast. Staff not very friendly but they have lots of rooms… it is not a “friendly “hotel, more a business one. Great view from the room, though( 16th floor)

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Good overall stay.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Nothing.

    We booked this hotel as a bit of a last minute thing as we had an early flight in the morning. We got a room upgrade when we arrived, that was great. The room was big, spacious and clean. The location was in the business district but only a 10/15 minute walk to the central train station. Overall a good stay.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Shower in bath. Always find them dangerous

    Reasonably priced.efficient.The parking

    Stayed in May 2024

  • Reviewed: 25 April 2024

    9.0
    Nice hotel in a shabby area
    • Leisure trip
    • Family with young children
    • Premium Twin Room with Sofa Bed
    • Stayed 1 night

    The area around the hotel left a lot to be desired.

    Room was well appointed.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to walk to from train station and not able to walk to airport. They will help you call a taxi.

    Close to train station and airport

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Great hotel in good location if you need proximity to the airport, however not for sightseeing.
    • Business trip
    • Family with young children
    • Premium Twin Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Car entrance/reception street was not pleasant.

    Breakfast was vey nice, enjoyed the variety. The hotel is close to the airport

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    Customer service promised me to send my invoice but didn't send it.

    Stayed in April 2024

  • Reviewed: 24 March 2024

    8.0
    Great stay, not the best location, tho.
    • Business trip
    • Couple
    • Premium Double Room with Two Double Beds
    • Stayed 8 nights

    The location is terrible! Although it is near the train station, is better to go by car/taxi. Nothing will happen to you, however, it is not a nice place to walk (on weekdays, things changed a little, because in the area there are offices and universities, so there are people and movement)

    In general, the Hotel is great, rooms are comfortable. We had an issue with the window but they changed the room without any issue. The personnel is awesome and very helpful.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    The interior in rooms is old and needs renovation. I arrived in Naples on a weekend, since the area of ​​the hotel is a business center, after 18:00 pm it is quite dangerous to walk alone, there are police cars on duty in the hotel area. The hotel has a restaurant, you can have lunch and dinner and work without leaving the hotel.

    Probably the most normal hotel in Naples. I chose it because it is an international hotel. Breakfast is good, plenty of people in the hotel during the weekdays.

    Stayed in February 2024

  • Reviewed: 1 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Area seems a bit deserted

    Air conditioned

    Stayed in February 2024

  • Reviewed: 27 February 2024

    8.0
    Fab hotel with a delicious breakfast
    • Leisure trip
    • Family with young children
    • Premium King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We didn't check how easy it was to walk from the hotel into the centre - it's fine in the day but wouldn't recommend at night. Our error for not looking into this. Otherwise all great.

    Super friendly staff and we had everything we needed. The breakfast was also amazing, so much choice!

    Stayed in February 2024

  • Reviewed: 23 February 2024

    9.0
    Nice hotel in Naples
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The area is a bit dodgy

    Cleanliness, comfortable bed and value for money, away from the loud and busy streets of the city

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    A clean Oasis in the middle of a desert with the best staff in Italy.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights

    Location,

    Great staff very friendly. The front desk, the vale service, Breakfast service are all awesome. Delicious Breakfast The best bed ever very comfy Awesome housekeeping

    Stayed in February 2024

  • Reviewed: 6 February 2024

    7.0
    Good
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Felt price was more for location .

    Reception were very cordial and helpful.

    Stayed in February 2024

  • Reviewed: 17 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Premium Room
    • Stayed 5 nights

    For breakfast, the options were limited to scrambled eggs, lacking the variety of poached eggs. The dessert selection left room for improvement, as there was a desire for more enticing and delectable choices.

    I appreciated the complimentary minibar offered in the premium rooms, and the reception staff were exceptionally friendly. The hotel is situated in a convenient location, in close proximity to the train station.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    8.0
    Very clean and comfortable with great staff.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Entrance in an area with a slightly dangerous feel to it at night.

    Very clean & comfortable. Good breakfast. Very helpful & friendly staff.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    9.0
    Generally okay
    • Business trip
    • Couple
    • Standard Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are abit outdated

    The staff were very friendly.

    Stayed in October 2023

  • Reviewed: 26 December 2023

    9.0
    I will try to stay there the next time I travel to Naples.
    • Business trip
    • Solo traveller
    • Premium King Room
    • Stayed 2 nights

    A bit of clear information to reach the city center would have been useful. Also, for those who are new to the city, some information about the popular tourist places would have been nice.

    The facility was very clean. The room was very clean. The breakfast was excellent. The water flow in the bathroom was excellent. The staff were helpful.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    Nice hotel for a short overnight stay
    • Business trip
    • Group
    • One-Bedroom King Suite
    • Stayed 1 night

    Parking charged even when we didn't park, location is not Chia

    Great rooms, spacious suites

    Stayed in September 2023

  • Reviewed: 17 November 2023

    9.0
    Fantastic, great friendly staff and clean hotel
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The roads surrounding to access the hotel

    Exceptional reception staff

    Stayed in October 2023

  • Reviewed: 7 November 2023

    9.0
    Good experience, everything we needed for a stay near airport before departure
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Location is great as it is, but the public transport around the hotel - was not straightforward

    Huge thank you to the staff - very friendly and helpful; handled all my requests with great care.

    Stayed in November 2023

  • Reviewed: 15 October 2023

    9.0
    The one night was ok
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Our plane was late missed connection so didn't arrive til 4th. At that time our rooms were sold. We did get a room for one night and had to pay. Please reimburse for other 2 nights.

    Stayed in October 2023

Showing 1 – 25

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