Beautiful stay friendly staff and couldn't complain about anything

Stayed in May 2024

Absolutely nothing,I just loved this place shops o one side the sea on the other

Location,appartment,balcony,view Pool aera

Stayed in May 2024

Only 1 tiny lift that randomly moves between floors . However got our daily steps in every day as we went up and down the 96 steps as we gave up on the lift after the first day or 2.

Loved the 2 bedroom tower suite . Absolutely massive roof terrace . Very friendly staff . Spotless clean .

Stayed in June 2024

Salty water in big pool

Louds of shops around and beach very close. . Loved kids pool

Stayed in May 2024

Currently having major works at the complex. Understand that work need to happen but would have been nice to know before booking. Waking up every morning 8am~ to the sound of workmen banging, vans driving down the pedestrian path, chemical fumes smell and dust directly under our balcony not my ideal idea of a vacation

Lovely property with lots of amenities around. Kept nice and clean daily, washing machine handy and cooking facilities. Basically like a modern flat. Pools were lovely, attentive lifeguards and helpful staff Would stay again once the works are complete/not disrupting a holiday

Stayed in May 2024

Nothing.

Had a beautiful 2 bedroom tower suite, gorgeous apartment.

Stayed in May 2024

The room was clean and cleaned every day. But there were many insects on floors

Location, facility

Stayed in May 2024

Bed leg is broken , WiFi is not working .

Great location close too many restaurants , shops and close to a beach

Stayed in May 2024

Nothing

The pool for kids, being close to the beaches, comfortable room, location (cafes, restaurants)

Stayed in May 2024

Nothing

We have stayed here about 10 times and every time it gets better

Stayed in May 2024

We had breakfast included - I would have liked more variation across the days which was a little disappointing, but there was enough of a spread to make do.

Loved the sheer size, close proximity to the beech and general feel of the resort. Location was perfect for our needs with loads of nearby restaurants and a grocery shop across the street! The two bed apartment was perfect for our family of 4 and has everything you need and was cleaned daily.

Stayed in May 2024

Staff at beach cafe were slow to serve and sometimes rude. Walked out three times after waiting twenty minutes

Location, pool, apartment, friendly and obliging staff in accommodation

Stayed in May 2024

Bathrooms small bit dirty, no evening entertainment

Waterslides for kids and location

Stayed in May 2024

No air con, there were only fans in the room we stayed in, was too hot. No kids club or entertainment for kids at night which would be a drawback for us.

Great hotel, really clean and lovely landscaping, brilliant kids area with slides, loads of sunbeds and location is perfect. We got breakfast included and it was excellent. Would definitely stay here again.

Stayed in May 2024

There is no air condition in the rooms and only one fan in the ceiling so it was a little warm for the kids on the first floor in the night.

Great hotel with amazing garden with slides for the children and the food was very decent and everything was very cleab and beautiful. The location is perfect in Los Americos. The rooms are really nice and it had daily cleaning and enough of towels.

Stayed in May 2024

.

Loved the location and the pool facilities The room was lovely and spacious and the bathroom were lovely!

Stayed in April 2024

There is no activity for older kids like billiard,Ping J Pong and one of mine kids did not like salt water swimmig pool

Location and really good apartment - dishwasher and washing maching - very great apartment

Stayed in May 2024

The only issue I had this time was my bed was a little hard to sleep on.

This is the 4th or 5th time I have stayed at this hotel. The location is amazing. The pool is always very nice and always has available sunbeds. Rooms are lovely. Staff are very helpful

Stayed in April 2024

Nothing

Excellent studio and location. Felt very safe

Stayed in May 2024

Great place to hang out with bigger group, lots of options on site and food was great

Stayed in February 2024

I found the beds quite hard so this could be a problem is you prefer softer beds. In our apartment we had 3 showers and reported 2 kept leaking and overflowing. We were told someone would come but they didn't. Wasn't a major issue as we all used the remaining one.

Great location and accommodation size. Pool was also lovely and clean with plenty of sun beds. Issues around the site were dealt with quickly such as a broken door handle on a door leading to the pool fixed within 12 hours.

Stayed in May 2024

Internet and TV only worked intermittently.

Kids swimming pool with slides was perfect

Stayed in May 2024

Everything was perfect. The washing machine would be a bonus for refreshing beach towels as they were not provided by the hotel. But it wasn't an issue. So many pluses, it is difficult to come up with something that needs improvement.

Great hotel, constantly improving their facilities. I have stayed there every year since 2013 and the place got only better with time. This year we stayed at a recently refurbished apartment, very clean, convenient, comfy beds and pillows. The iron and ironing board was brought to the room on request for our use without extra charge. Happy with the service provided.

Stayed in May 2024

Nothing

Exceptional place and location. Great water park for young kids

Stayed in May 2024